The Cheesecake Factory

3195 28th St SE Suite B-121, Kentwood
(616) 956-6580

Recent Reviews

Brian Borek

I took my wife and daughters here just yesterday. The atmosphere was nice and the waiting staff were very courteous and friendly. It's a very busy establishment so we had about a 30-40 minute wait around 2:30 in the afternoon. It's not terrible but like I stated above, It's a busy place. The drinks were fantastic but a little pricey. I had a $15 dollar old fashioned, which was very tasty and my wife had a really good $14 coconut mojito. The drinks were not an issue. The food was also very good, but very small portions for the price. Overall, it was a nice experience.

Atmosphere: 5

Food: 4

Service: 5

Phil Bard

Over priced food

Drew Grande

Pricey it goes without saying but the quality matches up. Food is at a high bar and I always have a great time until i get the bill :). Fully recommend for special occasions

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Burger, Cheesecakes

Tessa Steindl

I ordered a pick up order. When I spoke to the person taking my order he had horrible customer service after he took my order he hung up on me. Went in to pick up my order. I stood there and not 1 person asked if I needed something. When I told them I had an order for pick up the person was super rude, and rolled their eyes when I asked for ketchup. Also, don’t put plastic ware or napkins in the bag. Come on! Customer service is key!

Atmosphere: 4

Food: 3

Service: 1

Linda Borchers

Ordered lunch quesadilla. Was disappointed at the small amount of food for the price. Menu said comes with salsa, sour cream and another dip. None of that was delivered with the lunch. I had to ask for the sour cream and didn't get the rest. The quesadilla were tasty though.

Atmosphere: 5

Food: 3

Service: 5

Cindy Peter

Service was excellent, and the food was wonderful!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Side Salad, Sandwich, Cheesecakes

Tom Davies

Massive and diverse menu. I'm sure you'll find something you'd like. ?

Atmosphere: 5

Food: 5

Service: 5

Paige Oakes

I went with a few friends and we had a few apps, each had a drink and got one entree and cheesecake to go. The bill was $140 but slightly expected. What wasn’t expected was getting home excited to eat the chicken parm pizza and there absolutely no angel hair pasta or Alfredo on it. That’s what literally makes the entree. Extremely disappointed.

Atmosphere: 4

Food: 2

Service: 4

Bianca McIntosh

Our food was amazing this time

Food: 5

Service: 5

andru barreto

Picked up a piece of cheesecake from an online order. The order was ready within minutes of me showing up for pickup.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesecakes

Bhavani Ananthan

Always crowded.. it's a bit pricey restaurant. A single piece of any flavor cheesecake is $11. The first time we visited this restaurant was on my birthday.. Food is good except salmon which is no less than our expectation no salt and tastes less. Spicy chicken pasta, bang bang chicken and shrimp was delicious and they gave one spl cheesecake of my choice for my birthday. I thought they will provide with candles but my bad luck I didn't get.They serve bread and butter on the table before as complimentary. Brown bread is soft and tasty whereas white bread is very hard to chew with the butter they provide.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheesecakes, Mashed Potatoes

Sharon Bouschor

Has fish tacos. Very yummy ?. Waitress was awesome.

Atmosphere: 5

Food: 5

Service: 5

Salvador Carrillo

Went their for the first time with my daughter and her boyfriend. The food come out at in good time. The problem was the rice that came with my food was very dry and crunchy. My daughter ordered the fettuccine alferdo with chicken. Her noodles were way over cooked. I told the waitress and she already knew about the noodles being over cooked. She said I don't know why they still served this to you guys and apologized. She came back with spaghetti alferdo because they didn't have any fettuccine noodles. They tried to charge me for the Alfredo but I told them I wasn't paying for that because they tried to knowingly give me over cooked noodles. And Gabriel Ramirez should take a few courses in customer service.

Atmosphere: 3

Food: 1

Service: 2

Larry Kozlowski (ChainedHope)

Food and service are normally good here. We come once a month or so and love the food. This last time the kitchen decided to not do their due diligence when making the Korean fried chicken and left some plastic for my fiance to find. We told the server (Rebecca) and she ignored it and just kept smiling.

Atmosphere: 2

Food: 3

Service: 3

Nate B

EVERY single item ordered was incorrect. The restaurant was busy but staffed perfectly. However, either the waiter or the food people lack communication. The food was your saving grace however both orders were wrong and the service was horrible at best. For $100 for 2, you honestly but respectfully should be ashamed of yourselves.

Atmosphere: 3

Food: 4

Service: 1

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