Arby's

622 N Homer St, Lansing
(517) 203-3009

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Recent Reviews

Let me start by saying Kale is doing a great job. Excellent customer service. Actually was cleaning. Was not taking the stress of fast food out on the customers. While the manager was visibly unhappy and short with verbal communication, she wasn't any more rude than that.
The dining room was filthy. Sticky floor and the pop machine area was dirty and sticky. The cook would make food and then get on their phone.
I wholeheartedly understand being short staffed...
I don't know what they are up to but it's not listening to their customers. I asked for sauces and got none. The fish sandwich was dry and the flavor was not that good. The Ruben sandwich my son in law got had to be cooked at my house before he could eat it.They seriously need to step up their game. They also need to bring back strawberry shakes, my daughter had her heart set on one. I used to love Arby's too
All I'm gonna say is, Matt, when my survey comes in.... you should know that I'm slightly unhinged but I definitely gave you a great one. To everyone else: call Matt the Sauce Paladin if you see him. He will understand once the survey hits. Dude was awesome. I asked for more sauce and he thought I would need and he understood the assignment.

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