Hands down the worst experience at a trop ever. Walked in and the cashier did nothing but mumble and tried to give me half my mobile order and push me out the door. Failing to tell me they were out of Açaí. (Which still showed available online, just seemed they wanted to leave early) So naturally asked for a refund and was told they don’t know how to refund a mobile order. Offered me no other solution so I asked for a chicken bacon ranch wrap instead (even though it was almost $3 cheaper), which was not made correctly and sloppily thrown together. Do yourself a favor and just avoid this Trop all together.
Mark File
Recent service has not been good , gotten the wrong order item. Called for help and had a snotty female team member when I called at 8pm 5/15 and lied about having to get ahold of door dash for a refund. Again at 9am this morning 5/16 they were rude and then admitted there wasn't a manager on site to do the refunding and I have to come in person for it so it's a day after? I dont drive and that's very very inconvenient and will not be getting from here again. Poor service lately , poor atmosphere and poor food prepping/cooking.
TheJuize
Best smoothies around!
Linda Chaffee - Gogarn
My husband and I went in for smoothies. The smoothies were good with lots of options. We didn't try their pitas, but would like to try. The staff were not very nice or welcoming. The young, taller lady took our order and was rather abrupt. She didn't speak, took our money; then walked into the back room. I did not tip. All three were not very congenial or pleasant.
s s
I agree with most of reviews of bad customer service, the workers are unpleasant and even the manager, he has a bad sassy and emotional attitude, nobody greats you or says a word to you until you pay pretty much. Check out the location in Okemos, at least they’re professional and pleasant. Other than that I wouldn’t recommend this location at all, they always have rude workers with a bad attitude who talk loudly and even about customers where we can hear them. Everytime I come in here it’s the same thing, I only stopped in this time because I couldn’t make it to the Okemos location. Other than that stop spending your money where it’s not valued, this was my last time supporting this location.
Quentin Leverich
The manager was very nice along with the staff. Food is good and the place was very clean.
Courtney Hall-Munson
I love tropical smoothie but the S Cedar st location is awful! I have stopped going to them for over a year. Stopped today and my son got the Jetty Punch. It tasted like ice and faint strawberry. I had to give my son my Sunrise Sunset. I got home and had to add acai berry and blueberries to help make it bearable. I will not be going again. And I will be telling everyone how awful this location is.
Donald Lingenfelter
Thank you for fixing the staffing issue. Back to being a pleasant place to get smoothies. Staff are talkative and smiling. Makes coming here so much better.
Atmosphere: 5
Food: 5
Service: 5
Alicia Malone
It was a late date I love tropical smoothie
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Santa Fe Chicken Quesadilla with Chips, Island Green
stalhrim
Good place for healthy and cheap food! Staff was warm, knowledgeable, and accommodating to my order — food was prepared quickly and tasted hot and fresh :) . Good atmosphere and genuine people.
Dietary restrictions: Staff was considerate to allergies and provided good information on ingredients / portion sizes.
Double chicken apparently means 7 small pieces of chicken for $14. Not worth the money
Atmosphere: 3
Food: 1
Service: 3
Andrea Williams
Parking: Two handicap spots in the front at the door
Atmosphere: 4
Food: 4
Service: 4
Gary Phelps
Horrible service!!!
Atmosphere: 1
Food: 5
Service: 1
Bryson Schueller
Honestly I love this location more than others.
The staff are a mixed bag. Some good, some not. Typical for a chain.
Wraps are prepared great, the area is kept clean.
Atmosphere: 5
Food: 5
Service: 5
seahtm1
I ordered through Door Dash today, and the order came from this location. I got nasty moldy potatoes from this store. I threw my whole order away because I wasn't sure if the rest of the food was also moldy. Order from this location if you want to. You have been warned ⚠️.
Hands down the worst experience at a trop ever. Walked in and the cashier did nothing but mumble and tried to give me half my mobile order and push me out the door. Failing to tell me they were out of Açaí. (Which still showed available online, just seemed they wanted to leave early) So naturally asked for a refund and was told they don’t know how to refund a mobile order. Offered me no other solution so I asked for a chicken bacon ranch wrap instead (even though it was almost $3 cheaper), which was not made correctly and sloppily thrown together. Do yourself a favor and just avoid this Trop all together.
Recent service has not been good , gotten the wrong order item. Called for help and had a snotty female team member when I called at 8pm 5/15 and lied about having to get ahold of door dash for a refund. Again at 9am this morning 5/16 they were rude and then admitted there wasn't a manager on site to do the refunding and I have to come in person for it so it's a day after? I dont drive and that's very very inconvenient and will not be getting from here again. Poor service lately , poor atmosphere and poor food prepping/cooking.
Best smoothies around!
My husband and I went in for smoothies. The smoothies were good with lots of options. We didn't try their pitas, but would like to try. The staff were not very nice or welcoming. The young, taller lady took our order and was rather abrupt. She didn't speak, took our money; then walked into the back room. I did not tip. All three were not very congenial or pleasant.
I agree with most of reviews of bad customer service, the workers are unpleasant and even the manager, he has a bad sassy and emotional attitude, nobody greats you or says a word to you until you pay pretty much. Check out the location in Okemos, at least they’re professional and pleasant. Other than that I wouldn’t recommend this location at all, they always have rude workers with a bad attitude who talk loudly and even about customers where we can hear them. Everytime I come in here it’s the same thing, I only stopped in this time because I couldn’t make it to the Okemos location. Other than that stop spending your money where it’s not valued, this was my last time supporting this location.
The manager was very nice along with the staff. Food is good and the place was very clean.
I love tropical smoothie but the S Cedar st location is awful! I have stopped going to them for over a year. Stopped today and my son got the Jetty Punch. It tasted like ice and faint strawberry. I had to give my son my Sunrise Sunset. I got home and had to add acai berry and blueberries to help make it bearable. I will not be going again. And I will be telling everyone how awful this location is.
Thank you for fixing the staffing issue. Back to being a pleasant place to get smoothies. Staff are talkative and smiling. Makes coming here so much better.
Atmosphere: 5
Food: 5
Service: 5
It was a late date I love tropical smoothie
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Santa Fe Chicken Quesadilla with Chips, Island Green
Good place for healthy and cheap food! Staff was warm, knowledgeable, and accommodating to my order — food was prepared quickly and tasted hot and fresh :) . Good atmosphere and genuine people.
Dietary restrictions: Staff was considerate to allergies and provided good information on ingredients / portion sizes.
Wheelchair accessibility: Adequate disability parking & entrances
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Sunrise Sunset
Restaurantji Recommends
Double chicken apparently means 7 small pieces of chicken for $14. Not worth the money
Atmosphere: 3
Food: 1
Service: 3
Parking: Two handicap spots in the front at the door
Atmosphere: 4
Food: 4
Service: 4
Horrible service!!!
Atmosphere: 1
Food: 5
Service: 1
Honestly I love this location more than others.
The staff are a mixed bag. Some good, some not. Typical for a chain.
Wraps are prepared great, the area is kept clean.
Atmosphere: 5
Food: 5
Service: 5
I ordered through Door Dash today, and the order came from this location. I got nasty moldy potatoes from this store. I threw my whole order away because I wasn't sure if the rest of the food was also moldy. Order from this location if you want to. You have been warned ⚠️.
Food: 1
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