Ordered online and it said my order would be ready in 2 minutes. Got there and had to ask 4 times why my order was not on the board. The entire place was a mess and the service was awful. I waited for 40 minutes before I received my order.
Atmosphere: 1
Service: 1
Alex Tucker
Amazing cookies
Atmosphere: 5
Food: 5
Service: 5
Fae Sto
This location does not take cash. WHAT?!?? Are they afraid the employees are going to steal or what? What is the reason for not accepting cash??
Service: 1
Mya Lee ́Onna
Great cookies
Parking: Many spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Key Lime Pie, Crumbl Cookies
Kenzie Amirra
it was great
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crumbl Cookies
Jasmine Patterson
I ordered cookies at 10:30pm and arrived at the store around 10:40pm (For reference the advertised store hours is 11pm closing on Saturday). The store was closed/locked and the employees were cleaning up. I knocked on the glass door and a woman who seemed like a manager rudely yelled that they "had no cookies" which seems quite unbelievable. What is more believable is that the employees just wanted to go home early so they closed up shop when they were supposed to be open.
If they were closed I wanted a refund so I tried to get their attention and it wasn't until some back and forth where the woman kept yelling at me through the shut door (but I couldn't hear) that an employee finally came to open the door so I could understand what the heck was happening. I was left with the woman telling me that she "did not care" whether I recieved a refund or not.
I have never been treated this disrespectfully at a store before.
Atmosphere: 1
Food: 1
Service: 1
Lucas Waters
Delish
Vegetarian options: i don’t know all but there is some
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chocolate Chip
liyana karim
I went to buy my cookies and I was trying to pay with cash and was not helped even after 20 minutes of standing there. None of the employees looked at me or even acknowledged that I was trying to order.
Atmosphere: 1
Food: 3
Service: 1
John Bondy
Seeing the other reviews about how things have been lately, it’s apparent that the people in charge have no idea how or don’t care to hire employees that actually make decent cookies or have any customer service. This place was ok when it opened but now it’s trash because of the people they hire. Don’t go here. There a lot of way better bakeries all over Livonia that are cheaper, taste way better, and actually treat customers with respect.
I was so excited to buy my cookies and this was what I received. It didn't even look like it. What a shame that they sell this for such an expensive price.
Service: 1
Martez Mccune
I’m obsessed with the cookies here. The service, not so much. The employees never seem to be friendly at this location. The wait time be ridiculous sometimes. I even had to request a refund once due to waiting so long. Also, they never seem to have the cookies they advertise. Which is frustrating. As I said, the cookies are amazing though
Atmosphere: 1
Food: 5
Service: 1
Stacy Davis
Always a good day at Crumbl. Staff is nice, and store is clean.
Ordered online and it said my order would be ready in 2 minutes. Got there and had to ask 4 times why my order was not on the board. The entire place was a mess and the service was awful. I waited for 40 minutes before I received my order.
Atmosphere: 1
Service: 1
Amazing cookies
Atmosphere: 5
Food: 5
Service: 5
This location does not take cash. WHAT?!?? Are they afraid the employees are going to steal or what? What is the reason for not accepting cash??
Service: 1
Great cookies
Parking: Many spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Key Lime Pie, Crumbl Cookies
it was great
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crumbl Cookies
I ordered cookies at 10:30pm and arrived at the store around 10:40pm (For reference the advertised store hours is 11pm closing on Saturday). The store was closed/locked and the employees were cleaning up. I knocked on the glass door and a woman who seemed like a manager rudely yelled that they "had no cookies" which seems quite unbelievable. What is more believable is that the employees just wanted to go home early so they closed up shop when they were supposed to be open.
If they were closed I wanted a refund so I tried to get their attention and it wasn't until some back and forth where the woman kept yelling at me through the shut door (but I couldn't hear) that an employee finally came to open the door so I could understand what the heck was happening. I was left with the woman telling me that she "did not care" whether I recieved a refund or not.
I have never been treated this disrespectfully at a store before.
Atmosphere: 1
Food: 1
Service: 1
Delish
Vegetarian options: i don’t know all but there is some
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chocolate Chip
I went to buy my cookies and I was trying to pay with cash and was not helped even after 20 minutes of standing there. None of the employees looked at me or even acknowledged that I was trying to order.
Atmosphere: 1
Food: 3
Service: 1
Seeing the other reviews about how things have been lately, it’s apparent that the people in charge have no idea how or don’t care to hire employees that actually make decent cookies or have any customer service. This place was ok when it opened but now it’s trash because of the people they hire. Don’t go here. There a lot of way better bakeries all over Livonia that are cheaper, taste way better, and actually treat customers with respect.
Atmosphere: 1
Food: 1
Service: 1
very good service, and quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Chocolate Peanut Butter Chip, Berry Crunch, 2 Cake Batter Blondie & 2 Chocolate Chip Cookies, Milk Chocolate Chip, Milk Chocolate, Underbaked Pink Velvet Cookie, Chocolate Chip
Restaurantji Recommends
Kid-friendliness: Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crumbl Cookies
I was so excited to buy my cookies and this was what I received. It didn't even look like it. What a shame that they sell this for such an expensive price.
Service: 1
I’m obsessed with the cookies here. The service, not so much. The employees never seem to be friendly at this location. The wait time be ridiculous sometimes. I even had to request a refund once due to waiting so long. Also, they never seem to have the cookies they advertise. Which is frustrating. As I said, the cookies are amazing though
Atmosphere: 1
Food: 5
Service: 1
Always a good day at Crumbl. Staff is nice, and store is clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Peanut Butter Chip, Chocolate Chip
Best customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip, Chocolate Chip, Crumbl Cookies
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