The Honey Baked Ham Company

Courtesy was a Great Value in these times!

Atmosphere: 5

Food: 5

Service: 5

Bad no one can to help I said hello still no help

Atmosphere: 1

Food: 1

Service: 1

So expensive for ham slices!

Atmosphere: 4

Food: 4

Service: 5

They don't make the ham and turkey sandwiches as pictured; less meat than advertised. Very disappointing for the amount of money you pay.

Atmosphere: 3

Food: 3

Service: 3

The clerk was helpful, quick and pleasant.

Atmosphere: 4

Food: 4

Service: 5

Great ham

Atmosphere: 5

Food: 5

Service: 5

The hams are delicious, as are the club sandwiches. The staff are friendly and attentive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Baked Ham

The best ham hands down

Atmosphere: 5

Food: 5

Service: 5

Thee best ham ever!! The turkey is equally good.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Roasted Turkey Breast, The Honeybaked

I don't get the hype. Overpriced and mediocre. The folks in there are nice to deal with though.

Atmosphere: 3

Food: 3

Service: 5

I tried to order a regular sliced ham with no glazing on it as I have done many times in the past, with no luck. I was told the store does not have the staff to do an order like this, its only available during the holidays. I was very disappointed. I hope this is a wake up call from a Good Customer.

Recommended dishes: The Honeybaked

I’m incredibly disappointed with my recent experiences at this Honey Baked Ham location.
First visit (Dec. 26): I tried to use my rewards, which were expiring in two days, to order a sandwich. The employees claimed they weren’t making lunch items until after the holidays (post-New Year’s). This was news to me, and I left frustrated, feeling like my trip was wasted. Interestingly, I was able to order lunch online the very next day, proving that the employee had either lied or didn’t know their own policies.
Second visit (Dec. 27): I placed an online order at 1 p.m. for a 1:30 p.m. pickup. I arrived at 1:45 p.m., only to find the store completely empty of customers. The two employees were standing around idle. I expected a quick in-and-out experience, but my order hadn’t even been started! It was clear they hadn’t checked online orders until I walked in.
It took 15 minutes to make my salad. As I was leaving, another customer arrived, clearly upset, because her order—placed at 11:30 a.m.—wasn’t ready either. It was 2 p.m. at that point!
This store seems utterly disorganized and uninterested in providing even basic customer service. Each visit involved different employees, but the experience was consistently bad. Whether it’s misinformation or a complete lack of effort, this location is asleep at the wheel.
****UPDATE FOLLOWING OWNER'S RESPONSE***
I initially appreciated the owner’s response to my original review. Unfortunately, their reply to my email turned out to be nothing more than a hollow attempt at damage control.
I sent an email as requested and after receiving no reply, I followed up four days later and included a read receipt. That’s when I discovered my email had been deleted without even being read.
This experience has solidified my opinion of this store’s operations. The poor service I received during my visits clearly reflects the lack of accountability and care at the ownership level. They aren’t interested in resolving customer issues—just in appearing like they do.
If you’re looking for reliable service or a business that values its customers, I strongly recommend you take your business elsewhere.

Atmosphere: 3

Food: 4

Service: 1

I’m incredibly disappointed with my recent experiences at this Honey Baked Ham location.
First visit (Dec. 26): I tried to use my rewards, which were expiring in two days, to order a sandwich. The employees claimed they weren’t making lunch items until after the holidays (post-New Year’s). This was news to me, and I left frustrated, feeling like my trip was wasted. Interestingly, I was able to order lunch online the very next day, proving that the employee had either lied or didn’t know their own policies.
Second visit (Dec. 27): I placed an online order at 1 p.m. for a 1:30 p.m. pickup. I arrived at 1:45 p.m., only to find the store completely empty of customers. The two employees were standing around idle. I expected a quick in-and-out experience, but my order hadn’t even been started! It was clear they hadn’t checked online orders until I walked in.
It took 15 minutes to make my salad. As I was leaving, another customer arrived, clearly upset, because her order—placed at 11:30 a.m.—wasn’t ready either. It was 2 p.m. at that point!
This store seems utterly disorganized and uninterested in providing even basic customer service. Each visit involved different employees, but the experience was consistently bad. Whether it’s misinformation or a complete lack of effort, this location is asleep at the wheel.
****UPDATE FOLLOWING OWNER'S RESPONSE***
I initially appreciated the owner’s response to my original review. Unfortunately, their reply to my email turned out to be nothing more than a hollow attempt at damage control.
I sent an email as requested and after receiving no reply, I followed up four days later and included a read receipt. That’s when I discovered my email had been deleted without even being read.
This experience has solidified my opinion of this store’s operations. The poor service I received during my visits clearly reflects the lack of accountability and care at the ownership level. They aren’t interested in resolving customer issues—just in appearing like they do.
If you’re looking for reliable service or a business that values its customers, I strongly recommend you take your business elsewhere.

Atmosphere: 3

Food: 4

Service: 1

Didn't get anything because they were out of slices and this isn't the first time it happened they always want you to come back later very inconvenient

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Broccoli Bacon Salad

I purchased both ham and turkey for Thanksgiving. The website did not make it clear the turkey would be slices in lieu of breast.

I was disappointed and taken aback on Thanksgiving morning, November 28 to find a best buy date of November 25. The interaction with the store manager, J. Bourdin) was and quite nonproductive. I was hung up on when trying to resolve the matter. Upon phoning back I requested a refund. I was asked if I had the food items. I brought them back and again requested a refund and was asked if all the food was in the bag. It was. I was informed I would only get a store credit. That was not my choice because of the date of the meat.

The manager became combative after my husband requested a refund. He threatened to call the police and told my spouse I was cursing and rude. There was no truth to his statement.

I am disappointed as to the lack of a resolution. I will not be a customer of this establishment again. I chose to resolve this matter with the corporate office.