Sonic Drive-In

29622 7 Mile, Livonia
(734) 237-6381

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I ordered eight corn dogs, a medium fry and a medium tater tot first of all the young lady gave me two ketchup and one mustard then the corn dogs were all dough or batter in the middle. I ordered these for my patients so I could let them eat them like that that was just $30 down the drain
We ordered via the Sonic app. We checked into stall 3. They were busy in the drive through line, so we waited 15 minutes, before I finally asked about our food. They couldn't find our order. So I showed the young lady our receipt. My wife has a dairy allergy, so I told her no cheese, AND I told her that my wife has a dairy allergy. As you probably guessed, they bring a cheeseburger. So, we tell them it is has cheese, we need one without cheese, without mayo, or ketchup, with...
I had a longer wait than usual on my visit, but Sonic and Keenan, the general manager, completely turned the experience around. They were attentive, professional, and genuinely cared about making things right. They kept me informed, handled everything with great attitudes, and made sure all of my food came out hot, fresh, and exactly right.

It’s rare to see leadership step in so effectively, and they truly went above and beyond to ensure a great customer experience....

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