The store needs to retrain the employees on how to talk to people. They rush them through the drive through line and say “pull forward” after every single thing you ask for. Very rude staff and they forgot to add sauce and our fries. They also said they were out of like three things we asked for.
Atmosphere: 1
Food: 2
Service: 1
Chelsea Demings
Everytime I come here past 10 pm the employees act like they’re not in. Just tonight… we spoke and everything and they did not respond. It was 3 cars in that parking lot. So it was at least 3 employees in the building. And saw 1 for sure as I drove by after no reply.
Service: 1
R. Theresa Renwrick
Poor customer service, drive-thur the slowest and cheese never melted on burgers they need a new management team!!
Atmosphere: 1
Food: 3
Service: 1
david c
So at 909 pm today 2/21/2025 I ordered a number 8 spicy meal large with a coke, a Dave's double meal large with a blueberry pom lemonade a mushroom and Swiss burger, and a baconator totaling 41.93. But when i got home my baconator only had one patty and when I called them back the lady on the phone was rude and unprofessional I called at 945pm 7345229283. She tried to tell me rudely that I was wrong and it had all of the patties as she had made the order and how i was lying and she was tired of people lying. so I drove back another 15 minutes to show my proof and have my order remade or a refund which they didn't want to do. You could tell that on the side of the late night assistant manager the girl was standing there and didnt say a word when they both saw the sandwich wss wrong. My order was remade but with no acknowledgement of the rude service.
Atmosphere: 1
Food: 3
Service: 1
Cheri H
HORRIBLE CUSTOMER SERVICE!!! I’ve had bad service at this location before, not sure why I thought it would be different.
Stopped by to grab food on way home today around 4:00, there were 5-6 people working.
I was second in line and literally waited 10 -12 minutes before walking out, I acknowledged.
The guy ahead of me was there longer than that, no one said anything to us. One girl behind counter kept telling the lady making burgers about the growing line but she’d just look and go back to making burgers. Some guy brought a drawer out at about the 7 minute mark then walked back in without saying a thing.
I’m glad the drive thru was getting some service. As for me and the 5-6 of us waiting inside we were feeling completely left out. I imagine I wasn’t the only one who chose to eat elsewhere.
Atmosphere: 1
Service: 1
Rachel Pearson
Love Wendy's. The food was great and love the frosty!
Atmosphere: 5
Food: 5
Service: 5
Emily Bailey
Went there at about 11 o’clock, there was no line whatsoever ordered the food asked Can they prepare it fresh so it’ll be hot received the food and it was all cold. Then they asked for the food bag that I had already touched back, probably gonna give it to the next customer or put it back under the heating lamp. All around poor customer service!
Stuart Diskin
Nice location.Fast inside service. Clean and accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
JACCO Barnes
I decided to stop in to get breakfast this morning and while at the window waiting to pay, the cashier was polite and apologized for the length of time it was taking because she was the only one in the restaurant and had to do everything herself. I reassured her that she didnt need to rush and that it was a safety issue with her being there alone. I asked her if she reported this to corporate and she said yes. This is just unprofessional on behalf of the owner of this franchise to allow employees to work alone and should be brought to corporate or even OSHA for an evaluation of employees safety amongst other things. Other than this small issue, my breakfast was up to my standards.
Atmosphere: 3
Food: 5
Service: 5
sarah miller
They closed early due to short staff??? I got there at 11:25pm. Change your hours then! Or is your staff just doing this so they don’t have to work?
Last two attempts to get food through the drive thru ended up with me leaving after waiting 10+ minutes in line with no one moving forward. Food here isn’t good enough to wait 10+ minutes for every car in front of you to make it past the order box.
Atmosphere: 1
Food: 1
Service: 1
K WAT
Fast and tasty
Atmosphere: 2
Food: 3
Service: 4
Robert Quigley
Very very tasty. Good service and wait time. Highly recommend the 4pm coffee!!
Food: 5
James Sumpter
Did not order. Dining room was locked at 6:45 pm. Drive thru had 3 cars in line, but after almost 20 minutes, they had served only one. So we left.
Atmosphere: 1
Service: 1
Nick Kirby
Driver up window. Ordered a ten piece chicken nugget meal. With a small chili. I asked for bbq sauce and chilli sauce. When I got to window I had no sauces. I asked for them. I was told that they don’t give them unless asked for. As if I didn’t just order them both at the drive up speaker. Then gave me one bbq sauce for my supposed to be ten pc chicken nuggets. Told me 20 cents. You always get two with a ten pc meal. I drive away just to find I only received 9 nuggets. And they are all burnt and nasty. Easy if money. Horrible food and service.
The store needs to retrain the employees on how to talk to people. They rush them through the drive through line and say “pull forward” after every single thing you ask for. Very rude staff and they forgot to add sauce and our fries. They also said they were out of like three things we asked for.
Atmosphere: 1
Food: 2
Service: 1
Everytime I come here past 10 pm the employees act like they’re not in. Just tonight… we spoke and everything and they did not respond. It was 3 cars in that parking lot. So it was at least 3 employees in the building. And saw 1 for sure as I drove by after no reply.
Service: 1
Poor customer service, drive-thur the slowest and cheese never melted on burgers they need a new management team!!
Atmosphere: 1
Food: 3
Service: 1
So at 909 pm today 2/21/2025 I ordered a number 8 spicy meal large with a coke, a Dave's double meal large with a blueberry pom lemonade a mushroom and Swiss burger, and a baconator totaling 41.93. But when i got home my baconator only had one patty and when I called them back the lady on the phone was rude and unprofessional I called at 945pm 7345229283. She tried to tell me rudely that I was wrong and it had all of the patties as she had made the order and how i was lying and she was tired of people lying. so I drove back another 15 minutes to show my proof and have my order remade or a refund which they didn't want to do. You could tell that on the side of the late night assistant manager the girl was standing there and didnt say a word when they both saw the sandwich wss wrong. My order was remade but with no acknowledgement of the rude service.
Atmosphere: 1
Food: 3
Service: 1
HORRIBLE CUSTOMER SERVICE!!! I’ve had bad service at this location before, not sure why I thought it would be different.
Stopped by to grab food on way home today around 4:00, there were 5-6 people working.
I was second in line and literally waited 10 -12 minutes before walking out, I acknowledged.
The guy ahead of me was there longer than that, no one said anything to us. One girl behind counter kept telling the lady making burgers about the growing line but she’d just look and go back to making burgers. Some guy brought a drawer out at about the 7 minute mark then walked back in without saying a thing.
I’m glad the drive thru was getting some service. As for me and the 5-6 of us waiting inside we were feeling completely left out. I imagine I wasn’t the only one who chose to eat elsewhere.
Atmosphere: 1
Service: 1
Love Wendy's. The food was great and love the frosty!
Atmosphere: 5
Food: 5
Service: 5
Went there at about 11 o’clock, there was no line whatsoever ordered the food asked Can they prepare it fresh so it’ll be hot received the food and it was all cold. Then they asked for the food bag that I had already touched back, probably gonna give it to the next customer or put it back under the heating lamp. All around poor customer service!
Nice location.Fast inside service. Clean and accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
I decided to stop in to get breakfast this morning and while at the window waiting to pay, the cashier was polite and apologized for the length of time it was taking because she was the only one in the restaurant and had to do everything herself. I reassured her that she didnt need to rush and that it was a safety issue with her being there alone. I asked her if she reported this to corporate and she said yes. This is just unprofessional on behalf of the owner of this franchise to allow employees to work alone and should be brought to corporate or even OSHA for an evaluation of employees safety amongst other things. Other than this small issue, my breakfast was up to my standards.
Atmosphere: 3
Food: 5
Service: 5
They closed early due to short staff??? I got there at 11:25pm. Change your hours then! Or is your staff just doing this so they don’t have to work?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Last two attempts to get food through the drive thru ended up with me leaving after waiting 10+ minutes in line with no one moving forward. Food here isn’t good enough to wait 10+ minutes for every car in front of you to make it past the order box.
Atmosphere: 1
Food: 1
Service: 1
Fast and tasty
Atmosphere: 2
Food: 3
Service: 4
Very very tasty. Good service and wait time. Highly recommend the 4pm coffee!!
Food: 5
Did not order. Dining room was locked at 6:45 pm. Drive thru had 3 cars in line, but after almost 20 minutes, they had served only one. So we left.
Atmosphere: 1
Service: 1
Driver up window. Ordered a ten piece chicken nugget meal. With a small chili. I asked for bbq sauce and chilli sauce. When I got to window I had no sauces. I asked for them. I was told that they don’t give them unless asked for. As if I didn’t just order them both at the drive up speaker. Then gave me one bbq sauce for my supposed to be ten pc chicken nuggets. Told me 20 cents. You always get two with a ten pc meal. I drive away just to find I only received 9 nuggets. And they are all burnt and nasty. Easy if money. Horrible food and service.
Atmosphere: 1
Food: 1
Service: 1
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