Arby's
1310 W Michigan Ave, Marshall
(269) 781-7226
Recent Reviews
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Came in at 8 pm and they had everything closed and fryer were down food was cold and nasty
Gave me the wrong sandwich. Asked for a Spicy Quarter Pound Brisket and they gave me a classic roast beef. Nothing on it.
The workers were very helpful and funny. Making it an enjoyable evening.
Awesome drive through window staff
Total disgrace.
Asked for mix curly and they gave me curly fries and seemed like they were out for a while and I got the small ends with a few big ones.
Asked for a #1 double.
The sandwich in the wrapper when I opened it looked like they dipped the whole sandwich in cheese and arbies sauce.
Asked for a remake and same problem
Obviously they don't train there people right
So won't be back here ever again. I'll find maybe another arbies. Travelers beware. It's not travel savy
Ok place
Terrible experience. The order machines were down, and it apparently happens frequently. We were forced to wait 10 minutes while it rebooted. It was 7pm on friday april 5, 2025. The staff could have taken our orders and started cooking the food as we waited, but instead they stood around complaining and did nothing but make us feel as though we should just leave. The floors were so sticky that we almost walked out of our shoes. Most of the staff was actling as if they wanted to close up and leave for the night at 7pm on a friday. Drive through customers were turned away. The one girl that was at least doing something, was washing the tables with a squeegy, and letting it all run down the table edges and chairs. It may have even been the same water bucket that was being used for mopping the sticky floor. 1/2 of the soda drinks were out of order. It was actually a newer looking restaurant, but the owners obviously do not care about the service they give, or the type of staff that they hire. Things have not been very good at fast food restaurants since the beginning of covid, but this place should be sold or handed over to someone that will make an effort. Very disappointing.
I’ve given this Arby’s multiple chances, but every time I eat here, I end up feeling sick. The food quality seems off, and it’s just not worth the risk. On top of that, the employees are unprofessional and more focused on joking around than getting orders right. Definitely not the experience you’d hope for. I wouldn't even feed this Arby's to my dog. Avoid if you value your stomach!
I've had the lady be short with me while ordering and down right poor attitude, I can't think of a time where they haven't messed up my order in some way and I've had to get it corrected, them they don't give me back change, when I talk to the manage she would hardly let me talk, apparently none of them knew basic math including the manager, then after arguing she said she would give me money and then she said she was going to say I was stealing, overall the service is crappy, food is great and good price but the staff isn't too great, not going back anytime soon.
Was asked to wait and sat for 15 minutes when there was only 1 other car. Kept repeating the order back wrong 3 times each. Got my food and was missing items when I got home and the sandwiches were soaked through the bread and soggy.
Food: 1
Service: 1
Restaurantji Recommends
Place needs some work. Ordered one meal and the person working the drive through punches it in and says to pull up to the window. I have to interrupt to say I wasn't done. Not the first time I've had someone be incredibly short and impatient with me here. I pull up to the window, pay, they tell me to park and they'll bring my food out. I am shorted an entire sandwich ($7) and receive a 4 pc. Mac and cheese bite instead of a 6, when both are on my receipt. It took them 10 minutes to bring it out. I'd expect this if there were 5 other cars in the drive thru, but I was the only one in line when I got there. Pathetic.
Great customer service! Manager was very helpful. Clean dining area & fast service.
Atmosphere: 5
Food: 5
Service: 5
Fast and efficient. They offer coupons on the app. Food was tasty.
Atmosphere: 4
Food: 5
Service: 5
Jamocha is cool but the sliders are microwaved.
Atmosphere: 2
Food: 3
Service: 3
I dont really do this much but I just wanted to say how great Anna I believe her name is ans she does a amazing job. I do come late at night to get my food and she takes great care of me. My food is always hot ans fresh. But the last few nights it has been dry and cold that I dont even want to eat it after spending so much money on it. Also the people seem really pissed off with me bc I came so late. So thank u so much Anna keep up the amazing job
Atmosphere: 4
Food: 4
Service: 4
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