Terrible experience. We ordered a comfort meal for a family that really needed it. The online order was placed in the morning for 5:30 pm delivery. We received numerous last minute text that delivery will be a bit late but was on the way. We finally got in touch with an associate only to find out that our food order has been sitting ready for delivery since 5pm. No one from DoorDash has picked it up despite receiving updates that the food is on the way. It’s now 6:45pm and the food is still waiting for pickup. Everyone is blaming the other guy. I would not recommend using this Panera Bread location if you want customer service.
Food: 1
Service: 1
Vika L
Waited 20 minutes for 2 bagel sandwiches because they needed the microwaveable egg patties but they were completing many pick-up orders that were put in after ours. They said our order was ready about 7 minutes before it actually was to likely preserve their metrics. Will not be returning or giving the Panera establishment our money ever again. The croissant sandwich looked like something that could be made in an airplane microwave or purchased in the freezer section of Walmart. Way too expensive.
Atmosphere: 1
Food: 1
Service: 1
HT Lee
Nice shop
Atmosphere: 5
Food: 5
Service: 5
Ava Morin
Loved the service! Kayla did a great job with customer service. Food was great!
Atmosphere: 5
Food: 5
Service: 5
Kaeleigh
after the 3rd day in a row ordering online ahead of time and going to pick up… an HOUR after ordering it was still not done and the order was wrong AGAIN. This seems to be happening a lot more recently than it has in the past.
Atmosphere: 1
Food: 3
Service: 2
Miok Park
I visit this Panera Bread almost every day, and I wanted to finally leave a note of appreciation. My family and I use the Sip Club, and we are always satisfied with the quality and consistency of the service.
🥰This location at 2080 W Grand River Ave, Okemos, MI 48864 provides a warm and comfortable space that truly feels welcoming. We are grateful for such a place in our daily routine.
Thank you to all the staff members who are always kind, professional, and dedicated to providing the best service. Your hard work shows every day.
The food I had today was, as always, delicious. Thank you again for offering such wonderful service and hospitality💖
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Fish
Waited 20 minutes for a bowl of soup. Had to cancel it because my lunch break was over and I still didnt get it. 🙃 terrible serive. I better get a refund too cuz they couldn't give me one before I left for some reason.
Atmosphere: 1
Food: 5
Service: 1
Denise Matowski
Very good sandwich and salad.
Atmosphere: 5
Food: 5
Service: 5
Trudy Meinecke
One of the better Asian Salads from a Panera. The romaine was fresh and crispy. Good quality!!
Atmosphere: 4
Food: 5
Service: 5
Doug Demers
Placed an online order at the Panera in Okemos. Went in the store to pick up. Order wasn't ready until 30 minutes after they said it would be. Then get all the way home and neither of the 2 salads had chicken in them like we ordered. $13 a piece for a salad without a protien. Panera screwed up both orders.
Some great new sandwiches on offer by this company these days.
I had the chicken pesto ciabatta dipper with the black bean soup and both were better than I expected. I might have added a bit more salt and a pinch of garlic to the soup, but it was a great companion to the sandwich. I elected to accept a short length of French baguette as a side and that was also great for dipping in the soup.
The staff were friendly and efficient and I didn't see anybody goofing laugh back there. It was a positive all around, and I'll be happy to visit this location again.
Atmosphere: 5
Food: 4
Service: 5
Dawn Fitchett
The food here is always great
Food: 5
Service: 4
Tim Quimby
I ordered tomatoe soup with extra croutons. We didn't get any croutons. Not good service.
Atmosphere: 2
Food: 2
Service: 1
sara alguire
I have been a frequent drive thru customer over the past several years. Recently, the drive thru service has become really poor. I have experienced long waits, missing items and ingredients missing from salads and sandwiches. Today (mid-afternoon, not rush hour) I ordered a grilled cheese, an untoasted bagel and a beverage. My beverage wasn’t what I ordered and the wait for the food was so long that I had to leave without it in order to get to my next appointment.
Atmosphere: 5
Food: 4
Service: 1
Joe Godby
Extremely disappointing experience during my Rapid Order pickup on September 30, 2025, at 9 AM. When I arrived, the employee did not greet me or say a single word—she simply walked to the shelf with my order bag and pointed to it. This came across as very rude and dismissive.
As a long-time customer, I expect at least a minimal level of courtesy when picking up an order. Unfortunately, this interaction has left such a negative impression that we will be taking our business elsewhere. I will not tolerate poor or disrespectful customer service.
Terrible experience. We ordered a comfort meal for a family that really needed it. The online order was placed in the morning for 5:30 pm delivery. We received numerous last minute text that delivery will be a bit late but was on the way. We finally got in touch with an associate only to find out that our food order has been sitting ready for delivery since 5pm. No one from DoorDash has picked it up despite receiving updates that the food is on the way. It’s now 6:45pm and the food is still waiting for pickup. Everyone is blaming the other guy. I would not recommend using this Panera Bread location if you want customer service.
Food: 1
Service: 1
Waited 20 minutes for 2 bagel sandwiches because they needed the microwaveable egg patties but they were completing many pick-up orders that were put in after ours. They said our order was ready about 7 minutes before it actually was to likely preserve their metrics. Will not be returning or giving the Panera establishment our money ever again. The croissant sandwich looked like something that could be made in an airplane microwave or purchased in the freezer section of Walmart. Way too expensive.
Atmosphere: 1
Food: 1
Service: 1
Nice shop
Atmosphere: 5
Food: 5
Service: 5
Loved the service! Kayla did a great job with customer service. Food was great!
Atmosphere: 5
Food: 5
Service: 5
after the 3rd day in a row ordering online ahead of time and going to pick up… an HOUR after ordering it was still not done and the order was wrong AGAIN. This seems to be happening a lot more recently than it has in the past.
Atmosphere: 1
Food: 3
Service: 2
I visit this Panera Bread almost every day, and I wanted to finally leave a note of appreciation. My family and I use the Sip Club, and we are always satisfied with the quality and consistency of the service.
🥰This location at 2080 W Grand River Ave, Okemos, MI 48864 provides a warm and comfortable space that truly feels welcoming. We are grateful for such a place in our daily routine.
Thank you to all the staff members who are always kind, professional, and dedicated to providing the best service. Your hard work shows every day.
The food I had today was, as always, delicious. Thank you again for offering such wonderful service and hospitality💖
Atmosphere: 5
Food: 5
Service: 5
Waited 20 minutes for a bowl of soup. Had to cancel it because my lunch break was over and I still didnt get it. 🙃 terrible serive. I better get a refund too cuz they couldn't give me one before I left for some reason.
Atmosphere: 1
Food: 5
Service: 1
Very good sandwich and salad.
Atmosphere: 5
Food: 5
Service: 5
One of the better Asian Salads from a Panera. The romaine was fresh and crispy. Good quality!!
Atmosphere: 4
Food: 5
Service: 5
Placed an online order at the Panera in Okemos. Went in the store to pick up. Order wasn't ready until 30 minutes after they said it would be. Then get all the way home and neither of the 2 salads had chicken in them like we ordered. $13 a piece for a salad without a protien. Panera screwed up both orders.
Restaurantji Recommends
Some great new sandwiches on offer by this company these days.
I had the chicken pesto ciabatta dipper with the black bean soup and both were better than I expected. I might have added a bit more salt and a pinch of garlic to the soup, but it was a great companion to the sandwich. I elected to accept a short length of French baguette as a side and that was also great for dipping in the soup.
The staff were friendly and efficient and I didn't see anybody goofing laugh back there. It was a positive all around, and I'll be happy to visit this location again.
Atmosphere: 5
Food: 4
Service: 5
The food here is always great
Food: 5
Service: 4
I ordered tomatoe soup with extra croutons. We didn't get any croutons. Not good service.
Atmosphere: 2
Food: 2
Service: 1
I have been a frequent drive thru customer over the past several years. Recently, the drive thru service has become really poor. I have experienced long waits, missing items and ingredients missing from salads and sandwiches. Today (mid-afternoon, not rush hour) I ordered a grilled cheese, an untoasted bagel and a beverage. My beverage wasn’t what I ordered and the wait for the food was so long that I had to leave without it in order to get to my next appointment.
Atmosphere: 5
Food: 4
Service: 1
Extremely disappointing experience during my Rapid Order pickup on September 30, 2025, at 9 AM. When I arrived, the employee did not greet me or say a single word—she simply walked to the shelf with my order bag and pointed to it. This came across as very rude and dismissive.
As a long-time customer, I expect at least a minimal level of courtesy when picking up an order. Unfortunately, this interaction has left such a negative impression that we will be taking our business elsewhere. I will not tolerate poor or disrespectful customer service.
Service: 1
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