Crumble Cookies are a delightful treat that never fail to brighten my day. Each cookie they come up with seems to feel like a warm hug, with their soft, chewy texture and generous toppings. The variety is impressive—there's always something new to try, from classic chocolate chip to adventurous flavors like pineapple upside down cake or fried cream. The balance of sweetness is just right, making them perfect for any occasion or even just a cozy night in. Plus, they’re best enjoyed fresh out of the box! Overall, Crumble Cookies are a delicious way to indulge and share joy with friends. Highly recommend! 🍪✨
Laura Gillispie
Delicious desserts and friendly,great staff.
Jason Jones
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
My wife and I often frequent Crumbl Cookie here in Muskegon, and they are always friendly, professional, and deliver a consistently excellent product. We rarely leave reviews for positive experiences, as we don’t really think about it—always, except when we are blown away by the service. This location absolutely deserves recognition for going above and beyond.
Yesterday, we ordered a six-pack for the price of four for their birthday special. My wife gave me her order, and when I picked it up, I didn’t notice that the box was slightly off. Instead of the two Oreo birthday cookies we ordered, we ended up with only one, and two chocolate chip cookies instead of one. The rest of the cookies were correct.
When my wife called to let them know, the order had been entered correctly in the system but packaged incorrectly. Nadia, the employee we spoke with, immediately offered to remake the entire six-pack free of charge. We told her we just wanted to make sure we got the one Oreo cookie corrected—that was all we needed. Even after explaining that, she insisted on doing the entire order free of charge and said the mistake was on us.
This level of ownership, professionalism, and dedication to customer satisfaction is truly world-class. We didn’t need all six cookies to be replaced—they’re huge, almost like mini cakes—but Nadia’s response showed her genuine care and integrity. I even took a picture of our order before touching it to show proof, and she believed us immediately.
We have never had a bad experience here, and even this minor mistake turned into an example of outstanding service. Thank you, Nadia, for being exceptional, and thank you to the Crumbl Cookie team for providing such a remarkable experience for the Muskegon community.
If more customers shared positive experiences like this, it would inspire even more people to see the amazing service this team provides. We highly recommend this location—every visit is a delight.
Reese Langeland
I had great service and the cookies were amazing!!
kattie Beuckelaere
Absolutely amazing
Ashley
Very good cookies
Allie George
these are the best cookies i have ever had
Kristin Heyn
So easy to use and I like that you can order ahead of time and pick up.
Really good!
Love crumbleee!!!!
Crumble Cookies are a delightful treat that never fail to brighten my day. Each cookie they come up with seems to feel like a warm hug, with their soft, chewy texture and generous toppings. The variety is impressive—there's always something new to try, from classic chocolate chip to adventurous flavors like pineapple upside down cake or fried cream. The balance of sweetness is just right, making them perfect for any occasion or even just a cozy night in. Plus, they’re best enjoyed fresh out of the box! Overall, Crumble Cookies are a delicious way to indulge and share joy with friends. Highly recommend! 🍪✨
Delicious desserts and friendly,great staff.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
My wife and I often frequent Crumbl Cookie here in Muskegon, and they are always friendly, professional, and deliver a consistently excellent product. We rarely leave reviews for positive experiences, as we don’t really think about it—always, except when we are blown away by the service. This location absolutely deserves recognition for going above and beyond.
Yesterday, we ordered a six-pack for the price of four for their birthday special. My wife gave me her order, and when I picked it up, I didn’t notice that the box was slightly off. Instead of the two Oreo birthday cookies we ordered, we ended up with only one, and two chocolate chip cookies instead of one. The rest of the cookies were correct.
When my wife called to let them know, the order had been entered correctly in the system but packaged incorrectly. Nadia, the employee we spoke with, immediately offered to remake the entire six-pack free of charge. We told her we just wanted to make sure we got the one Oreo cookie corrected—that was all we needed. Even after explaining that, she insisted on doing the entire order free of charge and said the mistake was on us.
This level of ownership, professionalism, and dedication to customer satisfaction is truly world-class. We didn’t need all six cookies to be replaced—they’re huge, almost like mini cakes—but Nadia’s response showed her genuine care and integrity. I even took a picture of our order before touching it to show proof, and she believed us immediately.
We have never had a bad experience here, and even this minor mistake turned into an example of outstanding service. Thank you, Nadia, for being exceptional, and thank you to the Crumbl Cookie team for providing such a remarkable experience for the Muskegon community.
If more customers shared positive experiences like this, it would inspire even more people to see the amazing service this team provides. We highly recommend this location—every visit is a delight.
I had great service and the cookies were amazing!!
Absolutely amazing
Very good cookies
these are the best cookies i have ever had
So easy to use and I like that you can order ahead of time and pick up.
Restaurantji Recommends
Crumble cookies are good
great service
Love getting a special treat when my daughter and I come out here. They are always very efficient and time sensitive!
Great customer service. I took risk with the cinnamon cheesecake tho.
Lady at the counter was the nicest person! Cookies were great!
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