McDonald's

1696 E Sternberg Rd, Muskegon
(231) 798-7681

Recent Reviews

Sort by
Desiree Johnson

If I could give this place 0 stars I would.
Employees are rude.

qtmarre

Horrible

Atmosphere: 1

Food: 1

Service: 1

matthew bell

Very good McDonald's. Very fast service in the drive thru

Scarlett Sanders

Today I used the Mobil app to order. And when doing so it took 10 minutes for my order. And when I got my food I was missing part of my order. So I had my boyfriend go inside to get what was missing. The lady behind the counter made eye contact with him and then turned around and ignored him. He waited at the counter for almost another 10 minutes with nobody coming to talk to him.

And then I called to inform them of this and I get told “well I’m sorry we’re short staffed” and then was HUNG UP ON! This is absolutely ridiculous. I didn’t even get all of the food that I paid for.

Service: 1

Alex Bennett

I visited on a Saturday at dinnertime and there was nobody inside but me. The food was pretty quick to be ready and was made correctly with my customizations. 5 stars from my experience today.

Atmosphere: 5

Food: 5

Service: 5

JRox EFF

Food was good. Poor service. Poor customer service at both the payment and pick up window. When I asked for jelly, you would've thought I wanted the chick to handmake it. Smh so sad that customer service isn't a priority anymore.

Atmosphere: 4

Food: 4

Service: 1

Lucy Velasquez

WENT THRU THE DRIVE THRU. GOT THE WRONG ORDER. WENT BACK AND THEY MADE IT RIGHT ASAP! AND LET ME KEEP THE WRONG ORDER. MADE UP FOR THE TROUBLE OF GOING BACK 👍

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Double Cheeseburger

Brianna Steward

I frequently come to this McDs drive through. Today, I went inside because the drive through line was long. They were busy. I was very impressed to see the manager address two employees talking about their weekend plans. She seemed to care about the service and understood that they needed to get through this wave of orders. Respect. Also, my food order is rarely wrong from this location.

Nike Mahns

The man in the tie ruins my coffee on days he works, can we put him somewhere else pls?

Atmosphere: 5

Food: 4

Service: 3

Pj Blignault

Worst McDonald's in the wolrd.

Alex Smith

After explaining and even having to spell our order modifications, they still placed the order wrong. Attempts to correct it were met with confusion and we had to just take the mistakes as is. Seemed to be a language and training issue.

Atmosphere: 5

Food: 1

Service: 3

Suz Van

I ordered delivery. I ordered a large Carmel frappe with no whip, What I got was a half filled Carmel frappe with whip cream so I drive there and get it fixed, come home to eat my food, and I ordered a sausage bagel, what I got was a bagel with a burger patty on it. So disappointing.

Atmosphere: 1

Food: 1

Service: 1

Frieda Howard

Staff were yelling in the back. No one at the register. We HAD to order from the kiosk. Order was incomplete. No one up front to ask about completing our order. Finally asked for what we needed and were ignored. 6/8/2025 AM

Atmosphere: 1

Service: 1

Abby Pleasant

I've been to this location a handful of times and everytime the crew is arguing, yelling and cussing at each other. It is so uncomfortable for the customer...and their children! Management needs to do better.

Atmosphere: 1

Food: 2

Service: 1

Mikayla Richards

Can’t never get my order right even when they are not busy! There’s always something missing from the order or something wrong with my burger.

Atmosphere: 2

Food: 2

Service: 2

Loading...