I thought the food was very good, and had that old time feel and taste to it.
Shavon L
Inside 12 oaks mall. Great service
Atmosphere: 5
Food: 4
Service: 5
Pam
I ordered a burger and it was cold. Nothing like getting a fresh hamburger. Won’t be going back to many other places to eat at.
Atmosphere: 1
Food: 1
Service: 1
Burak Güneş
My experience at this A&W twelve oaks novi location was horrible and an insult to the customers.Not only was the food disgusting—I was served a cold patty on a cold bun, with equally poor-quality fries and onion rings—but the customer service was insulting. The location is stingy, substituting a simple fountain drink with an $0.08 bottle of water and refusing a standard swap of fries for onion rings without an extra charge. Furthermore, their staff was unacceptably stingy with napkins, a basic necessity for fast food. Save your money and avoid this Twelve Oaks Novi location at all costs.
Atmosphere: 1
Food: 1
Service: 1
Connie Kilgo
I bought a hamburger with tomato, onion and lettuce. It was too salty to eat. Absolutely terrible. I had to throw it away. The float was good.
Atmosphere: 3
Food: 1
Service: 4
Mr Cook
Great food like always Hot fresh no complaints
Atmosphere: 3
Food: 4
Service: 4
Brody DeFrain
No milk :D
Atmosphere: 5
Food: 5
Service: 5
Peter L
Went here today. Got a half full root beer float and waited for five minutes while my onion rings cooled because the casher couldn't look behind her.
Atmosphere: 1
Food: 1
Service: 1
God
God loves A&W, God loves Novi mall, naturally an A&W inside Novi Mall is a fantastic idea! Staff was professional, courteous and quick. Restaurant is immaculate and food was delicious. - God
Macy Bell
Lino, who I learned is the manager of this location, has such great customer service! He looked happy to be there and was very prompt and professional. The food was delicious. I would definitely return to this location.
I thought the food was very good, and had that old time feel and taste to it.
Inside 12 oaks mall. Great service
Atmosphere: 5
Food: 4
Service: 5
I ordered a burger and it was cold. Nothing like getting a fresh hamburger. Won’t be going back to many other places to eat at.
Atmosphere: 1
Food: 1
Service: 1
My experience at this A&W twelve oaks novi location was horrible and an insult to the customers.Not only was the food disgusting—I was served a cold patty on a cold bun, with equally poor-quality fries and onion rings—but the customer service was insulting. The location is stingy, substituting a simple fountain drink with an $0.08 bottle of water and refusing a standard swap of fries for onion rings without an extra charge. Furthermore, their staff was unacceptably stingy with napkins, a basic necessity for fast food. Save your money and avoid this Twelve Oaks Novi location at all costs.
Atmosphere: 1
Food: 1
Service: 1
I bought a hamburger with tomato, onion and lettuce. It was too salty to eat. Absolutely terrible. I had to throw it away. The float was good.
Atmosphere: 3
Food: 1
Service: 4
Great food like always
Hot fresh no complaints
Atmosphere: 3
Food: 4
Service: 4
No milk :D
Atmosphere: 5
Food: 5
Service: 5
Went here today. Got a half full root beer float and waited for five minutes while my onion rings cooled because the casher couldn't look behind her.
Atmosphere: 1
Food: 1
Service: 1
God loves A&W, God loves Novi mall, naturally an A&W inside Novi Mall is a fantastic idea! Staff was professional, courteous and quick. Restaurant is immaculate and food was delicious. - God
Lino, who I learned is the manager of this location, has such great customer service! He looked happy to be there and was very prompt and professional. The food was delicious. I would definitely return to this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Double Cheeseburger
Restaurantji Recommends
Horrible food. Made me basically throw up. The root beer was bland and distasteful. They mixed up the burgers in our bags. The food was nasty.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Double Cheeseburger, Fries
Horrible food. Made me basically throw up. The root beer was bland and distasteful. They mixed up the burgers in our bags. The food was nasty.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Fries, Double Cheeseburger
Good food and nice cashier
Atmosphere: 5
Food: 5
Service: 5
Good food and nice cashier
Atmosphere: 5
Food: 5
Service: 5
Went to the mall only for a&w and weren’t open like on website it said it
Atmosphere: 1
Service: 1
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