Chipotle Mexican Grill

Unacceptable wait time ordered 30 min ahead and still not done took an hour for 1 burrito I already paid for

Atmosphere: 1

Food: 1

Service: 1

Unacceptably long wait times.

What an absolute sad excuse of a place. You will wait 40-45 minutes for your order just to be told they are put of all the toppings you want which is crazy considering how few they have. Not a single person moving faster than a snail. Crew members just standing around doing nothing or making themselves food while you sit there and pray to God they make your food.

Atmosphere: 1

Food: 1

Service: 1

I usually love Chipotle, but my last visit was awful. First of all, the counter was filthy, it looked like it hadn't been wiped down all day. My biggest complaint is that I got charged for chip and guac, that the kid at the counter never gave me. I called because I couldn't turn around and go back due to already being on the freeway and heading out of town. The girl on the phone never apologized, and literally said "so what do you want me to do about it" ... I understand they couldn't issue a refund without my card, but an apology and maybe a coupon or something would have been nice. 0/10 wouldn't not recommend the Okemos Chipotle...

Atmosphere: 1

Food: 1

Service: 1

Does cilantro go into rice in the first place?ㅠ

Their Gm is not honest to employees they lie and fire people for stupid reasons. They don't wash their hands and none of the workers are competent do know eat here if you have respect for yourself

Atmosphere: 1

Food: 1

Service: 1

I received under cooked rice and asked for double veggies and had no veggies whatsoever. Third time they've messed up mobile pickup order.

Atmosphere: 1

Food: 1

Service: 1

We go here maybe once a month but would go more if the service was good. At least 75% of the time there are out of something we always get. Chicken, veggies (very common), a salsa, some other meat, and they never say it’ll be up soon. The adds just ok with being out.

Today, it was the cheese. How do you run out of cheese? They told me it takes an hour to grate. Huh? Like you can’t start grating it so the 10 people in line right now can have cheese? How did you suddenly run out? Was there a surprise run on cheese? That’s usually the response I get here - tough luck, we’re out.

I remember Chipotle line workers used to yell out the levels of the ingredient to the prep workers in the back. They used to never be out of stuff and it was always fresh. What happened? Is it just this location with horrible management? I dunno. But I for sure skip over getting Chipotle from here since I know there’s a huge chance something I want will be old or out and I’ll get upset at the workers nonchalant attitude about it

Atmosphere: 3

Food: 2

Service: 1

Good food, the service is a bit slow but the main issue is it is disgusting in there, the tables never get cleaned

Atmosphere: 1

Food: 4

Service: 3

Had the best quesadilla but the staff brings the score down. If the food wasn’t so good this place would get a 2 star rating due to customer service.

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Quesadilla

Out of items, inattentive staff and unruly college kids.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl, Burrito

This place is just a disgrace to chipotles everywhere!!! The rice is always under Cooked when I come here or there is a 20 min wait . This place is clearly run by high school and college students and the food tastes like it too

Atmosphere: 1

Food: 1

Service: 1

Messed up my whole order , rice wasn’t cooked, we did ChipotLane and realized when we got home 😭 check your shit before you leave!

Atmosphere: 1

Food: 1

Service: 3

Dont go there

Atmosphere: 1

Food: 1

Service: 1

If I could give this location a 2.5 I would. This place is really hit or miss depending on who is working. The portions are almost never consistent and lately they have been very skimpy. I love the flavor of the food but the service and portions or more times than not terrible.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Burrito Bowl