Staff wasn't real friendly. But the food was amazing
Atmosphere: 5
Food: 5
Service: 4
RKay W
Love the gluten free sub bun option!! Great subs!
Food: 5
Bradley Johnson
Update 3-15-2024:Today I received an unsolicited email from Firehouse subs. All I did was annoy me and remind me how poor, I mean utterly poor the behavior was of the employee at this location on Westnedge Ave in Portage Michigan about 1 year ago today. I've since stood by my promise that I would never step foot in another Firehouse subs. I hope for this location's sake they're not employing horrible unsupervised staff that literally destroy the reputation on the Firehouse Sub franchise. Get good stuff and pay them well.I really like Firehouse subs but the two local locations in the Kalamazoo area let me down and within one day. The other location said it would be 10 minutes before they could take my order in person I politely walked away and came to this location at ~1145am. Only to have a young adult with dark hair dangling across their eyes take my order and act inconvenienced they had to take my order in person. He/they didn't say it explicitly, but the tone in their voice and hand gestures, and overall mannerisms were a huge turnoff. Last I knew they have to take and fulfill orders for the company to make a profit and pay their salary. So I canceled the order and will never step foot in another Firehouse Sub in the Kalamazoo area again. The young individual waiting on me should either be coached on good customer service or let go for the sake of the business.
little bird
I have been here 4 time and got great food but this time I was sick and on my way home from the doctors and stop for lunch and the girl took my order was not friendly and I ordered the tuna and I was disappointed because I want mild peppers on it and didn’t get it and the tuna they put on the sandwich was not what u see on tv or on the sign …oh did get green peppers it not what I wanted..?
Atmosphere: 1
Food: 2
Service: 1
Raul Mireles
Had the chance to visit here today and it was great. The store was clean, the service was friendly and the atmosphere was great too. The sandwich we ordered was the Firehouse hero. It was delicious and fresh. I definitely recommend this place if your looking for a great sandwich and service.Parking: There is plenty parking here.Kid-friendliness: They have a special menu for the kids and even have little fireman hats for them tooWheelchair accessibility: There is definitely wheel chair access to the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich, Club on a Sub
Gary michael
Best sandwich ?? puts the rest of the sandwich chains to shame.
Atmosphere: 5
Food: 5
Service: 5
S B
Quick service, hot sub, cold drink. Perfect! Recommend hook & ladder sandwich ?.Kid-friendliness: Firefighter hat with kid's meal.??????
Atmosphere: 5
Food: 5
Service: 5
Alicia D.
I enjoy the food at Firehouse but will not be going to this one again. Every time I go there is an issue with my order. The last time, on November 15, I was shorted a sandwich. I reported the issue on the app but no response. I called a week later and was told that the manager was not in but would call me back after 12. No call back. At this point I have written off the sandwich and any reimbursement. The next time we want subs, we will either go to Jersey Giants or drive across town to the other Firehouse.
Michael Henisse
Food good prices too high for what you
Atmosphere: 4
Food: 5
Service: 4
13bobw1
Great food, but got my order wrong five out of six visits. I won't be back.
Staff wasn't real friendly. But the food was amazing
Atmosphere: 5
Food: 5
Service: 4
Love the gluten free sub bun option!! Great subs!
Food: 5
Update 3-15-2024:Today I received an unsolicited email from Firehouse subs. All I did was annoy me and remind me how poor, I mean utterly poor the behavior was of the employee at this location on Westnedge Ave in Portage Michigan about 1 year ago today. I've since stood by my promise that I would never step foot in another Firehouse subs. I hope for this location's sake they're not employing horrible unsupervised staff that literally destroy the reputation on the Firehouse Sub franchise. Get good stuff and pay them well.I really like Firehouse subs but the two local locations in the Kalamazoo area let me down and within one day. The other location said it would be 10 minutes before they could take my order in person I politely walked away and came to this location at ~1145am. Only to have a young adult with dark hair dangling across their eyes take my order and act inconvenienced they had to take my order in person. He/they didn't say it explicitly, but the tone in their voice and hand gestures, and overall mannerisms were a huge turnoff. Last I knew they have to take and fulfill orders for the company to make a profit and pay their salary. So I canceled the order and will never step foot in another Firehouse Sub in the Kalamazoo area again. The young individual waiting on me should either be coached on good customer service or let go for the sake of the business.
I have been here 4 time and got great food but this time I was sick and on my way home from the doctors and stop for lunch and the girl took my order was not friendly and I ordered the tuna and I was disappointed because I want mild peppers on it and didn’t get it and the tuna they put on the sandwich was not what u see on tv or on the sign …oh did get green peppers it not what I wanted..?
Atmosphere: 1
Food: 2
Service: 1
Had the chance to visit here today and it was great. The store was clean, the service was friendly and the atmosphere was great too. The sandwich we ordered was the Firehouse hero. It was delicious and fresh. I definitely recommend this place if your looking for a great sandwich and service.Parking: There is plenty parking here.Kid-friendliness: They have a special menu for the kids and even have little fireman hats for them tooWheelchair accessibility: There is definitely wheel chair access to the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich, Club on a Sub
Best sandwich ?? puts the rest of the sandwich chains to shame.
Atmosphere: 5
Food: 5
Service: 5
Quick service, hot sub, cold drink. Perfect! Recommend hook & ladder sandwich ?.Kid-friendliness: Firefighter hat with kid's meal.??????
Atmosphere: 5
Food: 5
Service: 5
I enjoy the food at Firehouse but will not be going to this one again. Every time I go there is an issue with my order. The last time, on November 15, I was shorted a sandwich. I reported the issue on the app but no response. I called a week later and was told that the manager was not in but would call me back after 12. No call back. At this point I have written off the sandwich and any reimbursement. The next time we want subs, we will either go to Jersey Giants or drive across town to the other Firehouse.
Food good prices too high for what you
Atmosphere: 4
Food: 5
Service: 4
Great food, but got my order wrong five out of six visits. I won't be back.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Submarine Sandwich
Restaurantji Recommends
Delicious food, extremely slow drive thru service. For two large and one small sub, took about 28 minutes, which felt unreasonable.
Outstanding subs! Loved it.?
Atmosphere: 5
Food: 5
Service: 5
This was probably the best sandwich I’ve ever eaten! Plenty of meat and cheese unlike the other chains and the bread was amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
Great subs!
LOVE these subs! The Italian and the pizza meatball are my favorite ☺️
Atmosphere: 4
Food: 5
Service: 5