Jimmy John's
47456 Van Dyke Ave, Shelby
(586) 991-7831
Recent Reviews
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Went through drive through, lady working window and speaker box was very kind and welcoming. This team member made the experience and food is best i’ve ever had it. Ingredients taste great and sandwich is very full and a good price.
Atmosphere: 5
Food: 5
Service: 5
Rude manager lady 11/18/25 1 pm
Atmosphere: 1
Service: 1
Nice quality from veggies to meats & cheese. The employees are kind and quick making Subs!
Food: 5
Service: 4
So I have a few issues here, a couple of months ago I had a sandwich from there that had literally 1 pice of meat on it, it was horribly put together, I called spoke to someone they told me I could get a free sandwich, I never used that free sandwich, then we ordered again, I forgot about the free sandwich at that time, we had 5 to 6 sandwiches they didn't deliver one, I called back they were suppose to deliver the sandwich and delivered the wrong one, had to call again, they apparently gave me a 10 credit, I thought I would be a sandwich. So last week we called to get them and they had no delivery driver, so we waited so today we called to order they only said they had the 10 credit, they couldn't do anything about the other one. I was on the phone with them maybe 6 to 7 minutes, when I wanted to order they said they had no driver , his shift ended 5 minutes ago. Not sure if that is true or not, but that would be second time in 2 weeks. How much money are you losing with no delivery drivers, as an owner i would look at this, bc I usually order 5 to 6 sandwiches and sides my bill averages between 70 to 90 dollars when we go but now I will be rethinking if I want the trouble
Atmosphere: 2
Food: 1
Service: 1
It's 2pm called to order a sandwich they can't deliver because they don't have a driver. How is that possible? Sole purpose is make sandwich and deliver sandwiches I'll just go elsewhere maybe Fire house Subs
Has to wait a long time and my husband wanted his sandwich warmed up and they wouldn't do it.
Atmosphere: 1
Food: 1
Service: 1
Horrible
Pulled up to order, told only two people working so it’s going to be 15 minute wait. Waited that long to get pass the two cars in front of us. Decided I would order at window told, can’t order from window have to go back around. Worst Jimmy John’s in the area. Undesirable employee working window. Overworked making sandwiches
Absolutely unacceptable experience at this Jimmy John’s.
I placed an order at 7:54 PM, and by 8:40 PM it was still marked as “on the way.” I called the store for an update, and instead of receiving any help, I was met with blatant disrespect. The so-called manager, Kristen, hung up on me after I told her I didn’t want the food anymore and to refund it.
When I went to the store around 8:55 PM to get answers in person, things escalated in a way that was beyond unprofessional. An employee on the food line flipped me off as I was leaving — literally gave me the middle finger, while laughing about it. At the same time, a girl at the front register started screaming at me to leave the store after I address the guy that gave me the finger.
The level of rudeness and immaturity from the staff was shocking, especially for a national chain. If the owner or corporate reads this, I strongly suggest reviewing the in-store footage from 8:55–9:00 PM. What your employees did was disgusting, and it reflects terribly on your brand.
I will never return to this location and I’ll be warning others to stay far away.
Atmosphere: 1
Food: 1
Service: 1
Was there 5 min ago they didn’t make my sandwich right forgot my ranch was very clear about that and all workers where eating in the back. Unreal
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There is sometimes a wait on a Sunday for your drive-through order, but the staff there are good about letting you know before you order. Always pleasant!
Atmosphere: 5
Food: 5
Service: 5
I just got a toasted Jimmy Cubano and I have to say this sandwich was very bland and barely had any provolone on it and for that price and they burned my sandwich.
Atmosphere: 5
Food: 3
Service: 2
Fresh, delicious, and freaky fast.
Cancelled our order after waiting well over an hour for delivery.
Slowest Jimmy John’s ever
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