Ordered a sub through the app and when I arrived they told me I already picked my sub up. No sub no refund!
Atmosphere: 4
Food: 5
Service: 1
brianna kalush
Horrible service and management. Ordered online and went to pick up to find they donât have ingredients and canceled my order for me. This happened the last time I ordered about 6 months ago. Really not worth the trip
Atmosphere: 1
Food: 1
Service: 1
Jess Jolly
My boyfriend and I placed an online order for pick up. It was 30$ .. we had the order number and made sure that it went through on our debit card. Upon arriving to the store we explained the situation.. very politely and calmly. Showed both the men that were working (couldnât understand them as they didnât speak English very well), all of the proof that we ordered it and we paid for it!! The bigger guy didnât care at all.. he wouldnât even make us the order without having to pay for it again!!! Told us to call customer service to get it back!! We were so hungry we left went to the subway on fourteenth and they got us all hooked up!!! We will never eat at this subway again as long as that guy is there, terrible customer service skills.
â ď¸â ď¸Check out my screenshots for proof!! Be aware of online ordering through here they will charge you but it may not go throughâ ď¸â ď¸
Service: 1
Bradford's Best
Clean space every time I come in, which is frequent. May pop up in maps as a Shell gas station because it's attached to one.
Atmosphere: 5
Food: 4
Service: 4
Mary Torres
Every time you go in there as a DoorDash or they expect you to get your own drinks when they are for other customers not your personal food which is unsanitary and unsafe disgusting
Beth Richardson
Today, they tried to kill me. I've ordered from here before. The service is good when the women are there, but the men are awful, rude and dismissive. Today I placed my usual pickup order, literally the same thing I get every time. But they decided to add onions today. I'm allergic to onions. So I'm about to take a ton of allergy meds and pass out. Not the Saturday I had planned.
Atmosphere: 3
Food: 1
Service: 2
Rusty Shackleford
So just a heads up the new staff or owners will handle money with the same gloves they use to make your food. They will touch all of the veggies, really digging their hands in there with the same gloves they just handled cash and change with. I bet they save a ton of money on plastic gloves though. They donât appear to be following even basic food handling safety procedures anymore so I would think twice before stopping by this location.
Atmosphere: 3
Food: 1
Service: 3
wickednuff_Ttv
The one on Munson Avenue also never allows you to order subs. What is going on with subways? And why can't we ever order any sub?
Atmosphere: 1
Food: 1
Service: 1
Ling .t.h
Ordered twice for delivery. Bread is always stale and funky. Always forgets chips and drink.
I do enjoy Subway. PUT UP A SIGN SAYING YOUR DRIVE THRU DOESNT WORK RATHER THEN PISSING PEOPLE OFF! I do think they do a decent job however not recognizing that there are people in your drive-through waiting is a big no-no. Why have the drive-through in the first place? Itâs worked great in the past so I donât know what the problem is they do not recognize that you are there. You could sit there all day and theyâre not going to say hello. Place is never that busy they could probably use the extra business so recognizing people are in your drive-through would be a really huge step in the right direction for you guys. They also charge more than the prices on the menu. I got a Black Forest ham footlong and they charged me almost $17
Atmosphere: 2
Food: 2
Service: 2
Matthew Smith
Ordered online said they never got an order and now im out 16 bucks they took my money and provided no customer service to help fix the situation. Garbage and no number to contact anyone about getting my money back..
kimberly lutz
Waiting in the drive thru for them not to answer. Decided to park and go inside. I should have turned around and walked out at the end because he wanted to double charge me for the sub I got which was steak and cheese all because I put almost the same veggies on the whole sub except on 1/2 I got pickles and the other half ban pepper because I was splitting the sub with my brother for lunch and he argued with me about. The subways in this town have no clue what they are doing anymore and they might as well close them all. They are rude and just do what they want. Rather not serve customers. I'd rather give them a negative 5
Joanna Lopez
My wife wanted subway searched one up with a drive thru so I came to this one. Came up to the speaker waited a bit said hello 4 times then decided to call the sub store I think the phone was out or something so I called the shells to see if I can get someone thru the speaker, the cashier from shells walked all the way to the back to let me know they don't have working headphones. So I had to get off and ordered, hopefully they get that fixed ?
Atmosphere: 2
Food: 3
Service: 2
Kori Wickham
waited at the drive-through for five minutes with no greeting from any worker. Drove by and looked inside the drive-through window and woman was standing there, and she looked at me & turned away. I Just drove away it wasnât even worth it. Iâm sure if I stopped in the Customer Service would be the same based off what the rumors around town are about this places service.
Steak sandwich on the fly bet yummy đ¤¤đ
Atmosphere: 5
Food: 5
Service: 5
Ordered a sub through the app and when I arrived they told me I already picked my sub up. No sub no refund!
Atmosphere: 4
Food: 5
Service: 1
Horrible service and management. Ordered online and went to pick up to find they donât have ingredients and canceled my order for me. This happened the last time I ordered about 6 months ago. Really not worth the trip
Atmosphere: 1
Food: 1
Service: 1
My boyfriend and I placed an online order for pick up. It was 30$ .. we had the order number and made sure that it went through on our debit card. Upon arriving to the store we explained the situation.. very politely and calmly. Showed both the men that were working (couldnât understand them as they didnât speak English very well), all of the proof that we ordered it and we paid for it!! The bigger guy didnât care at all.. he wouldnât even make us the order without having to pay for it again!!! Told us to call customer service to get it back!!
We were so hungry we left went to the subway on fourteenth and they got us all hooked up!!!
We will never eat at this subway again as long as that guy is there, terrible customer service skills.
â ď¸â ď¸Check out my screenshots for proof!! Be aware of online ordering through here they will charge you but it may not go throughâ ď¸â ď¸
Service: 1
Clean space every time I come in, which is frequent. May pop up in maps as a Shell gas station because it's attached to one.
Atmosphere: 5
Food: 4
Service: 4
Every time you go in there as a DoorDash or they expect you to get your own drinks when they are for other customers not your personal food which is unsanitary and unsafe disgusting
Today, they tried to kill me. I've ordered from here before. The service is good when the women are there, but the men are awful, rude and dismissive. Today I placed my usual pickup order, literally the same thing I get every time. But they decided to add onions today. I'm allergic to onions. So I'm about to take a ton of allergy meds and pass out. Not the Saturday I had planned.
Atmosphere: 3
Food: 1
Service: 2
So just a heads up the new staff or owners will handle money with the same gloves they use to make your food. They will touch all of the veggies, really digging their hands in there with the same gloves they just handled cash and change with. I bet they save a ton of money on plastic gloves though. They donât appear to be following even basic food handling safety procedures anymore so I would think twice before stopping by this location.
Atmosphere: 3
Food: 1
Service: 3
The one on Munson Avenue also never allows you to order subs. What is going on with subways? And why can't we ever order any sub?
Atmosphere: 1
Food: 1
Service: 1
Ordered twice for delivery. Bread is always stale and funky. Always forgets chips and drink.
Food: 2
Service: 2
Restaurantji Recommends
I do enjoy Subway. PUT UP A SIGN SAYING YOUR DRIVE THRU DOESNT WORK RATHER THEN PISSING PEOPLE OFF! I do think they do a decent job however not recognizing that there are people in your drive-through waiting is a big no-no. Why have the drive-through in the first place? Itâs worked great in the past so I donât know what the problem is they do not recognize that you are there. You could sit there all day and theyâre not going to say hello. Place is never that busy they could probably use the extra business so recognizing people are in your drive-through would be a really huge step in the right direction for you guys. They also charge more than the prices on the menu. I got a Black Forest ham footlong and they charged me almost $17
Atmosphere: 2
Food: 2
Service: 2
Ordered online said they never got an order and now im out 16 bucks they took my money and provided no customer service to help fix the situation. Garbage and no number to contact anyone about getting my money back..
Waiting in the drive thru for them not to answer. Decided to park and go inside. I should have turned around and walked out at the end because he wanted to double charge me for the sub I got which was steak and cheese all because I put almost the same veggies on the whole sub except on 1/2 I got pickles and the other half ban pepper because I was splitting the sub with my brother for lunch and he argued with me about. The subways in this town have no clue what they are doing anymore and they might as well close them all. They are rude and just do what they want. Rather not serve customers. I'd rather give them a negative 5
My wife wanted subway searched one up with a drive thru so I came to this one. Came up to the speaker waited a bit said hello 4 times then decided to call the sub store I think the phone was out or something so I called the shells to see if I can get someone thru the speaker, the cashier from shells walked all the way to the back to let me know they don't have working headphones. So I had to get off and ordered, hopefully they get that fixed ?
Atmosphere: 2
Food: 3
Service: 2
waited at the drive-through for five minutes with no greeting from any worker. Drove by and looked inside the drive-through window and woman was standing there, and she looked at me & turned away. I Just drove away it wasnât even worth it. Iâm sure if I stopped in the Customer Service would be the same based off what the rumors around town are about this places service.
Service: 1
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