Dunkin'
2969 E Big Beaver Rd, Troy
(248) 825-3726
Recent Reviews
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I go to Dunkin quite a lot and I’ve never had an experience as bad as this one. The workers at the drive thru were rude and trying very hard to rush me with my order. I got the Large Chai Latte with cereal milk and a side of ice, the lady at the window gave me a medium cup of ice and the drink filled the medium cup with none left over. My sister for the Pumpkin Spice Latte and the drink was not filled up in the slightest the whipped cream barely reached the rim of the cup. There was no pumpkin and the drink was mostly sugar and espresso.
Atmosphere: 1
Food: 1
Service: 1
The coffee tasted like water.
I love this dunkin so much. They always make the drinks perfect and are extremely nice!! I would drive passed multiple dunkins to come to this one!!
Atmosphere: 5
Food: 5
Service: 5
No proper management in this store
Coffee was hot and fresh and made right!!! And the bagels that i ordered was actually lightly toasted, they were perfect! Best dunkin around!!!
Atmosphere: 5
Food: 5
Service: 5
They’re really sweet. I always get my charli drink and they make it perfect everytime. My go-to spot. Staff is extremely friendly too!
Atmosphere: 5
Food: 5
Service: 5
They got new employees. It’s not going well. Got an ice latte. It was very warm.
Atmosphere: 5
Food: 3
Service: 5
yes I'll take a cup of ice with 2 inches of foam simply because asking for light ice means i get 1/4 of my drink taken away. this is actually insane tbh lmfao
Service was fast! The man at the drive thru was awesome! Great customer service.
Atmosphere: 5
Food: 5
Service: 5
As it's was going to be 100 degrees today, I asked for no frosted nor glazed donuts in my order because it would just melt off. Those were my exact words when ordering. I repeated that when paying. What did I receive? 100% frosted and glazed. I am a regular customer and I am never particular about the donuts in my order but it was disappointing to get to work and discover an oozing mess.
Food: 3
Service: 3
Restaurantji Recommends
Bunch of scammers at this location, gave me a half-empty drink and said it was “policy”.
5 stars because Luca is super patient! He got everything right and made my coffee exactly how I like it. You can tell he takes pride in his work and cares about the customers. Dunkin’ needs more people like Luca!
Have the hardest time getting order accuracy from this location.
Even when I post out the mistakes on the screen, I'm told they have it right and of course it's wrong.
Nothing complicated with my order, but it seems to really be a struggle here to get an Everything bagel.
But yet fast food workers want a premium wage. For very lackluster ability.
Will stop coming here. There are many other DD'S in the area.
I used the app and drive through. Always with a smiling face and trying to get your order to you quickly
Fastest service
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