The more automated this store becomes the more miserable it is to shop here. The skeleton crew of employees left is rude and overworked. The checkout lanes are always unlit and closed. The system won't let you proceed over a 20 cents coupon without employee approval but there aren't any to be found. An absolute miserable experience and I need to find a new market.
D W.
Customer service need to be replaced! I can't believe Marie is the customer service manager she's absolutely horrible at her job! They're all are rude and racist at this location in particular especially MARIE
Lauren W.
Fred at pick up is the best! He's definitely customer oriented and is so thoughtful, he even keeps a little dog squeaker in his pocket for when the dogs come! My dog loves him
Lamentation 007
Convenient.
DAPX Mohamed
Bakery was closed at 440pm
Alex N.
Racist as f*** I'm white and they used to go around calling me toll house like the crackers. I Would feel so horrible
Jonathan R.
Management here is lacking; senior employees and managers should know the federal/state laws for service dogs. please don't question my dogs training and specifics for medical/health related need to seizures. He has attended my side for numerous trips to this Kroger and the other Krogers in the area
Chad C.
I am not sure why all the negative reviews for this Kroger. I have to say it is pretty outstanding with the selection and customer service. They always have an extensive selection of everything. The meat selection is always outstanding, as well as the deli meat Great location!
Phoebe A.
The man that helped us out was so helpful. We had payed for half of our order, but my credit card wasn't working for the other half. We needed those supplies and we didn't know what to do because we had no way of paying for the rest. We stood in the store for 15 minutes trying to figure out a payment method. Our helper CHRISTAN at the Troy Kroger was soooo kind to us and said he could pay for the rest after he saw we were in a dire situation. I'm so thankful for him, and his kindness. Like I said before his name was CHRISTAN at the art Troy MI Kroger.
Justin D.
Kroger ruined a custom cake topper and my niece's first birthday. Thank you for ruining this special day. If you want cakes for your family's birthday, this is worst place to go.
Got here right when they opened. They were one of only three grocery stores open in the area at 6:00 am. I appreciated how staff members were in good spirits, despite the fact it was so early and still dark outside (and I was waiting at the door). Good selection, clean store, and helpful staff members. I especially appreciated the woman who was stationed at the self-checkout/door (a position where I've received subpar customer service at other grocery stores), who helped me set up a Kroger rewards card.
Cathy Vergis
Always great!
Michaela Laabs
The employees are nice and helpful. Amanda is great. She always goes above and beyond helping. I have a family of 6 and shopping usually involves two carts. She always helps me get that second cart to the car.
Holly S.
I love this Kroger, it's my home location but the past 3 trips here I've literally abandoned my cart and walked out due to the foul stench of the meat department. I'm not sure if they're running the temps of their meat coolers too low but my last couple trips made me feel sick to my stomach from the smell. It literally smelled like rotting meat and made me gag. Coolers were full of meat too so it wasn't like their power went out and they were throwing things out. Beware if you plan on purchasing from them!
Jim W.
7 PM on Thursday night... They have two cashiers. 10 people in each line. I'm not waiting 35 minutes to check out. I walked out, went to Whole Foods around the corner. They have cashiers.
The more automated this store becomes the more miserable it is to shop here. The skeleton crew of employees left is rude and overworked. The checkout lanes are always unlit and closed. The system won't let you proceed over a 20 cents coupon without employee approval but there aren't any to be found. An absolute miserable experience and I need to find a new market.
Customer service need to be replaced! I can't believe Marie is the customer service manager she's absolutely horrible at her job! They're all are rude and racist at this location in particular especially MARIE
Fred at pick up is the best! He's definitely customer oriented and is so thoughtful, he even keeps a little dog squeaker in his pocket for when the dogs come! My dog loves him
Convenient.
Bakery was closed at 440pm
Racist as f*** I'm white and they used to go around calling me toll house like the crackers. I Would feel so horrible
Management here is lacking; senior employees and managers should know the federal/state laws for service dogs. please don't question my dogs training and specifics for medical/health related need to seizures. He has attended my side for numerous trips to this Kroger and the other Krogers in the area
I am not sure why all the negative reviews for this Kroger. I have to say it is pretty outstanding with the selection and customer service. They always have an extensive selection of everything. The meat selection is always outstanding, as well as the deli meat Great location!
The man that helped us out was so helpful. We had payed for half of our order, but my credit card wasn't working for the other half. We needed those supplies and we didn't know what to do because we had no way of paying for the rest. We stood in the store for 15 minutes trying to figure out a payment method. Our helper CHRISTAN at the Troy Kroger was soooo kind to us and said he could pay for the rest after he saw we were in a dire situation. I'm so thankful for him, and his kindness. Like I said before his name was CHRISTAN at the art Troy MI Kroger.
Kroger ruined a custom cake topper and my niece's first birthday. Thank you for ruining this special day. If you want cakes for your family's birthday, this is worst place to go.
Restaurantji Recommends
Got here right when they opened. They were one of only three grocery stores open in the area at 6:00 am. I appreciated how staff members were in good spirits, despite the fact it was so early and still dark outside (and I was waiting at the door). Good selection, clean store, and helpful staff members. I especially appreciated the woman who was stationed at the self-checkout/door (a position where I've received subpar customer service at other grocery stores), who helped me set up a Kroger rewards card.
Always great!
The employees are nice and helpful. Amanda is great. She always goes above and beyond helping. I have a family of 6 and shopping usually involves two carts. She always helps me get that second cart to the car.
I love this Kroger, it's my home location but the past 3 trips here I've literally abandoned my cart and walked out due to the foul stench of the meat department. I'm not sure if they're running the temps of their meat coolers too low but my last couple trips made me feel sick to my stomach from the smell. It literally smelled like rotting meat and made me gag. Coolers were full of meat too so it wasn't like their power went out and they were throwing things out. Beware if you plan on purchasing from them!
7 PM on Thursday night... They have two cashiers. 10 people in each line. I'm not waiting 35 minutes to check out. I walked out, went to Whole Foods around the corner. They have cashiers.