AWESOME PIZZA!!!! I tell all my friends and family. What a phenomenal restaurant shields is. In the summertime, they have the garage doors open which really adds ambiance to the setting inside the restaurant
jim farrar
Had a great time Saturday night. Ask for Rich to be your server, he was fabulous!Thanks for a wonderful night
Krystal D
So very thankful to Rich for being so generous and kind to us for our gathering . He’s fantastic and absolutely wonderful. He made our grieving after a hard time so much brighter . We appreciate him for going above and beyond. Excellent service. Thank you Rich .your the best and we’re so thankful for you .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Antipasto Salad, Best Pizza
Lee Patrick II
Unfortunately; I was in a party of 20. It took them over 2 hours to serve us any of our food.we didn't even receive the family size salads we ordered in all of that time. When I finally received my steak bites; they were well done instead of medium rare. I sent them back; and they brought me medium well. I would not recommend this location.
Atmosphere: 2
Food: 3
Service: 1
Joe Jiovani
Food was good, service was great! First time here and we will definitely be back. Thank you Rich, you made our day! Best service we've had in a long time.
Atmosphere: 5
Food: 4
Service: 5
David Blackburn
Good meal. Good service. Don't force yourself to get the pizza just because it's what they're known for. The rest of the menu is great too.
Atmosphere: 3
Food: 4
Service: 4
Tanisha Twy
Rich was awesome! Thanks for the great service and positive attitude.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Best Pizza
Laurie Connell
We enjoyed the family size antipasto salad and 2 large Sheild Supers. The family size salad was enough for 5 to share and was quite delicious with ample meat, cheese, and aight Italian dressing.The pizzas came out hot with a crispness to the outside of the crust. Plenty of toppings, the sauce was slightly sweet. Very tasty pizza!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Antipasto Salad
Kelly Degasperis
We were extremely happy with the service from Shields this past weekend. We hosted an end of season dinner for my son’s hockey team. Rich was super kind and efficient. Our boys were loud and excited but Rich welcomed the insanity! He made sure hockey games were on the TVs, he kept the food coming and also made sure the parents happy. Planning the party with the management team was incredibly easy and they even offered allergy friendly options for some of our players. We couldn’t recommend Shields enough.
Great place for a lunch meeting with a customer, food was excellent service was great. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Amber Gray
We order pizza from shields often. Today (Super Bowl Sunday) we ordered a pizza and of course my husband expected them to be busy so he was prepared for a wait. When their app said the pizza was ready he went to pick it up, but it wasn’t ready. My husband waited there nearly 40 minutes just for the pizza to be cold when it was brought out. My husband of course was pissed. He told the server that the pizza was cold and that he had waited for a long time AFTER arriving, even though the pizza was supposed to be already ready. The server was rude and asked him “what do you want me to do? It’s crazy in here” So, because restaurant is busy, we’re supposed to expect sh!tty service and cold food?! I don’t care what the circumstances are, if I’m paying for food I expect it HOT and I expect decent customer service. We won’t be ordering from them again.
Food: 4
Service: 1
Tee W.
On 2/10/2024, at approximately 6:20 PM my black family and I (party of 4) visited this location, was put on the waiting list and advised of a 20min wait to be seated. There were approximately 4 names ahead of us at that time. At approximately 6:55 PM we were the last guest waiting to be seated. Around the same time a white party of three came in and they were placed on the waitlist, they approached the hostess with side conversation, placed in front of us, and almost immediately seated. I approached the hostess and asked, “how were they able to be seated in front of us after we were told specifically that we were next to be seated?”. She replied, “someone had a medical condition and it was approved by her manager”. I happen to be in the medical profession. Not that it’s always present, but there were no apparent medical conditions observed (wheelchair, oxygen etc.). A middle aged man & woman with 16-17 teenage male appearing well as my family. We were finally seated in the back corner of the restaurant slightly after 7 PM. After already feeling slighted, the waiter presented a very nonchalant disposition. It was blatant as we are very reasonable individuals. We decided to leave and once we stated that his response was “oh ok“. We then walked out and observed the party she sat in front of us appearing to be having a great time without any apparent accommodations. Our issue: What medical condition causes a family to be seated before another? Especially when there is a seated waiting area. The same area we were seated in. We are not insensitive to people with medical conditions as we are familiar. There was one present with us. But we did not feel it was justification for requesting to be placed in front of others waiting. Our decision to dine should not delay anyone else’s. Furthermore, it could have easily been communicated to us which would have made it more acceptable. Again, we are very reasonable. But the whole thing happed very sly in nature, making it even more insulting. I can only hope for the sake of my sons in particular, whom witnessed it all and felt affronted, that this was not motivated by race. We will not be returning. The Southfield & Detroit location has provided much better experiences for US.
AWESOME PIZZA!!!! I tell all my friends and family. What a phenomenal restaurant shields is. In the summertime, they have the garage doors open which really adds ambiance to the setting inside the restaurant
Had a great time Saturday night. Ask for Rich to be your server, he was fabulous!Thanks for a wonderful night
So very thankful to Rich for being so generous and kind to us for our gathering . He’s fantastic and absolutely wonderful. He made our grieving after a hard time so much brighter . We appreciate him for going above and beyond. Excellent service. Thank you Rich .your the best and we’re so thankful for you .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Antipasto Salad, Best Pizza
Unfortunately; I was in a party of 20. It took them over 2 hours to serve us any of our food.we didn't even receive the family size salads we ordered in all of that time. When I finally received my steak bites; they were well done instead of medium rare. I sent them back; and they brought me medium well. I would not recommend this location.
Atmosphere: 2
Food: 3
Service: 1
Food was good, service was great! First time here and we will definitely be back. Thank you Rich, you made our day! Best service we've had in a long time.
Atmosphere: 5
Food: 4
Service: 5
Good meal. Good service. Don't force yourself to get the pizza just because it's what they're known for. The rest of the menu is great too.
Atmosphere: 3
Food: 4
Service: 4
Rich was awesome! Thanks for the great service and positive attitude.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Best Pizza
We enjoyed the family size antipasto salad and 2 large Sheild Supers. The family size salad was enough for 5 to share and was quite delicious with ample meat, cheese, and aight Italian dressing.The pizzas came out hot with a crispness to the outside of the crust. Plenty of toppings, the sauce was slightly sweet. Very tasty pizza!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Antipasto Salad
We were extremely happy with the service from Shields this past weekend. We hosted an end of season dinner for my son’s hockey team. Rich was super kind and efficient. Our boys were loud and excited but Rich welcomed the insanity! He made sure hockey games were on the TVs, he kept the food coming and also made sure the parents happy. Planning the party with the management team was incredibly easy and they even offered allergy friendly options for some of our players. We couldn’t recommend Shields enough.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Best Pizza
Always quality grub at Shields ?
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Fantastic Detroit Style pizza.
Atmosphere: 5
Food: 5
Service: 5
efficient service great
Atmosphere: 5
Food: 5
Service: 5
Great place for a lunch meeting with a customer, food was excellent service was great. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
We order pizza from shields often. Today (Super Bowl Sunday) we ordered a pizza and of course my husband expected them to be busy so he was prepared for a wait. When their app said the pizza was ready he went to pick it up, but it wasn’t ready. My husband waited there nearly 40 minutes just for the pizza to be cold when it was brought out. My husband of course was pissed. He told the server that the pizza was cold and that he had waited for a long time AFTER arriving, even though the pizza was supposed to be already ready. The server was rude and asked him “what do you want me to do? It’s crazy in here” So, because restaurant is busy, we’re supposed to expect sh!tty service and cold food?! I don’t care what the circumstances are, if I’m paying for food I expect it HOT and I expect decent customer service. We won’t be ordering from them again.
Food: 4
Service: 1
On 2/10/2024, at approximately 6:20 PM my black family and I (party of 4) visited this location, was put on the waiting list and advised of a 20min wait to be seated. There were approximately 4 names ahead of us at that time. At approximately 6:55 PM we were the last guest waiting to be seated. Around the same time a white party of three came in and they were placed on the waitlist, they approached the hostess with side conversation, placed in front of us, and almost immediately seated. I approached the hostess and asked, “how were they able to be seated in front of us after we were told specifically that we were next to be seated?”. She replied, “someone had a medical condition and it was approved by her manager”. I happen to be in the medical profession. Not that it’s always present, but there were no apparent medical conditions observed (wheelchair, oxygen etc.). A middle aged man & woman with 16-17 teenage male appearing well as my family. We were finally seated in the back corner of the restaurant slightly after 7 PM. After already feeling slighted, the waiter presented a very nonchalant disposition. It was blatant as we are very reasonable individuals. We decided to leave and once we stated that his response was “oh ok“. We then walked out and observed the party she sat in front of us appearing to be having a great time without any apparent accommodations. Our issue: What medical condition causes a family to be seated before another? Especially when there is a seated waiting area. The same area we were seated in. We are not insensitive to people with medical conditions as we are familiar. There was one present with us. But we did not feel it was justification for requesting to be placed in front of others waiting. Our decision to dine should not delay anyone else’s. Furthermore, it could have easily been communicated to us which would have made it more acceptable. Again, we are very reasonable. But the whole thing happed very sly in nature, making it even more insulting. I can only hope for the sake of my sons in particular, whom witnessed it all and felt affronted, that this was not motivated by race. We will not be returning. The Southfield & Detroit location has provided much better experiences for US.