Thought the cookies were delicious. My son got one for his girlfriend to celebrate her dance recital.
Shannon MacKenzie
the workers are very friendly and cookies are very yummy
Brandis Martin
Fast and friendly service! AMAZING COOKIES!!!🍪
Lexi Fus
Edit: I did contact them at that link, actually emailed the store directly and never heard back. You clearly don’t value your customers enough to look into this further for me or try to make it right with a sincere apology.
I’m extremely disappointed with my experience today. The staff seemed to lack proper customer service skills and were unfortunately quite rude. It wasn’t my fault that the store was unprepared for the busy evening.
I waited in the designated pickup area for 20 minutes after checking in on the app and simply asked about the status of my order. Instead of being met with courtesy, I was snapped at with “we’re busy! It’s coming out!” When I asked again, I was brushed off with repetitive, unhelpful responses like “it’s coming out.” At no point did anyone ask for my order details or name. Meanwhile, several customers came in after me, placed their orders, and left, while I was left waiting despite placing my order over an hour prior. Eventually, a more attentive staff member asked for my name—and surprise, my order had been sitting there the entire time! The cookies, which were supposed to be warm, were cold by the time I received them because no one bothered to assist me sooner or check on my order status.
This was a highly frustrating experience. I believe the store could benefit from a stronger management presence and a staff trained in providing customer service with respect and a positive attitude. These 2 girls seemed miserable to be at work and had off-putting looks on their face the entire time they interacted with customers. Will never go back. Worth the trip to another location.
Makenna Klamert
super clean, friendly service, amazing crumble cookies!!
Amazing!
Consistently the best Crumbl we've been to
There cookies are the best and always fresh
Thought the cookies were delicious. My son got one for his girlfriend to celebrate her dance recital.
the workers are very friendly and cookies are very yummy
Fast and friendly service! AMAZING COOKIES!!!🍪
Edit: I did contact them at that link, actually emailed the store directly and never heard back. You clearly don’t value your customers enough to look into this further for me or try to make it right with a sincere apology.
I’m extremely disappointed with my experience today. The staff seemed to lack proper customer service skills and were unfortunately quite rude. It wasn’t my fault that the store was unprepared for the busy evening.
I waited in the designated pickup area for 20 minutes after checking in on the app and simply asked about the status of my order. Instead of being met with courtesy, I was snapped at with “we’re busy! It’s coming out!” When I asked again, I was brushed off with repetitive, unhelpful responses like “it’s coming out.” At no point did anyone ask for my order details or name. Meanwhile, several customers came in after me, placed their orders, and left, while I was left waiting despite placing my order over an hour prior. Eventually, a more attentive staff member asked for my name—and surprise, my order had been sitting there the entire time! The cookies, which were supposed to be warm, were cold by the time I received them because no one bothered to assist me sooner or check on my order status.
This was a highly frustrating experience. I believe the store could benefit from a stronger management presence and a staff trained in providing customer service with respect and a positive attitude. These 2 girls seemed miserable to be at work and had off-putting looks on their face the entire time they interacted with customers. Will never go back. Worth the trip to another location.
super clean, friendly service, amazing crumble cookies!!
Excellent service
Absolutely love their cookes
Restaurantji Recommends
Friendly staff and delicious cookies
Great customer services the girl was very nice
cleanest crumbl. and cookies are always fresh
cookies are always fresh and so good
Doing this for crumbs
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