Waited more than an hour and a half for delivery, called in multiple times and were told variously that the driver was almost here, that our address was incorrect (it wasn’t), and that there were no drivers available. We finally asked for a refund. It’s one thing if there are problems with a delivery, but why wouldn’t you try to contact the customer or DO SOMETHING to solve the problem with an order that’s just sitting around for so long? Why make up multiple stories about what’s causing the problem?
Atmosphere: 1
Food: 1
Service: 1
Donna Love
Stopped and closed already before closing time. Thanks JJ
Jeff Mueller
Service was fine, but the food not so much. The bag of chips I got were stale and the sandwich bread appeared to have a small amount of mold on it.
Atmosphere: 5
Food: 1
Service: 5
Tina
This establishment always has a pleasant atmosphere. The staff is always welcoming and great. They make sure to follow instruction to make great sandwiches and always have service with a smile.
Atmosphere: 5
Food: 5
Service: 5
A P
Rude and ill mannered Watched the staff argue with an elderly man who simply wanted his sandwich warmed up. Will not return to this location What happen to warm friendly service?
Food: 4
Service: 1
Jerome Hardin
Horrible service placed a order early in the morning for delivery for a specified time- they claimed they didn’t deliver it on time as they had other things to do first- when I placed it hours in advanced and didn’t get notified by the time it was supposed to be delivered so I missed my whole lunch.
Steph K
I had kind of a bad experience here. Ever since that location went under new management, it sucks. The woman that runs the register is devoid of any customer service skills. She is bordering on being rude. The guy that makes the sandwiches isn't much better. Don't waste your time going there.
C R
I just picked up my sandwich It was ready in about 2 minutes and the people working were sooooooo friendly!!! I was having a bad day, but this really turned things around.
Atmosphere: 5
Food: 5
Service: 5
Trey Weaver
I have only ordered here twice for delivery while working at a site 8 minutes away from the store. First time it took longer than expected to get my food, and when it was delivered they did not mark it delivered...had no idea they dropped it off. Second time it took them an hour and 45 minutes to deliver the food. This would be terrible delivery time for something that takes longer to cook like pizza, it's inexcusable for sandwiches. I understand it's probably that they are understaffed, and I don't blame the staff...but this location obviously needs better staffing, this is terrible.
Crs
What a horrible place to go to just a horrible experience. Definitely no greeting you when you walk in the door even though they were not busy The man working Tuesday April 29th 1:15 p.m. and the lady working both of these people not the Hispanic lady , both the other two people total attitudes. One of them situations where you were bothering them by coming in to order their food from their employer. I definitely will not occupy this Jimmy John's again. it'll be on my do not go to list if you were smart you do the same. Food was not very great neither probably the worst sandwich I ever had from Jimmy John's. You two employees if you don't like your job at Jimmy John's go find something else. Maybe a job where you don't have to serve customers that way customers should not have to feel like they have to walk on eggshells because of you 2 people. Definitely avoid this Jimmy John's location if you can there other dining options available. if you're the owner I'd suggest getting rid of these two people before you don't have no business left.
I waited 20 min for a curbside order. When I went in to ask about it, the worker at the register was extremely rude about it. I found my order sitting behind the counter where they make the food. It appeared that they had no plans to get me my order. Very upsetting. They were short on staff, but there is no excuse for being that rude.
Service: 1
Deena Donnihue
I ordered a sandwich and when I went to grab it, it was rock hard. I got 3 bites into when i decided my jaw was more important than the almost $20 i spent on one meal. This is now the second time i’ve ordered from here and ended up throwing away the sandwich. not coming back.
Atmosphere: 1
Food: 1
Service: 3
ZzVaulter
I waited 20 min for a curbside order. When I went in to ask about it, the worker at the register was extremely rude about it. I found my order sitting behind the counter where they make the food. It appeared that they had no plans to get me my order. Very upsetting. They were short on staff, but there is no excuse for being that rude.
Service: 1
Charles Kaden Varien
Wonderful service
Atmosphere: 5
Food: 5
Service: 5
Maddi Klatt
I waited for my order to arrive for AN HOUR before finally calling the store to see where it was. The guy on the other end of the phone said “oh shit, it’ll be there in 15 minutes” then proceeded to hang up on me. When it finally arrived I noticed that it is on bread that’s hard as a fricken rock. This is absolutely ridiculous, I will NOT be ordering from this location again. An hour and 15 minutes is a joke to have to wait for a sandwich that was obviously forgotten about by your employees. And I was never offered compensation of any kind. Do better.
Waited more than an hour and a half for delivery, called in multiple times and were told variously that the driver was almost here, that our address was incorrect (it wasn’t), and that there were no drivers available. We finally asked for a refund. It’s one thing if there are problems with a delivery, but why wouldn’t you try to contact the customer or DO SOMETHING to solve the problem with an order that’s just sitting around for so long? Why make up multiple stories about what’s causing the problem?
Atmosphere: 1
Food: 1
Service: 1
Stopped and closed already before closing time. Thanks JJ
Service was fine, but the food not so much. The bag of chips I got were stale and the sandwich bread appeared to have a small amount of mold on it.
Atmosphere: 5
Food: 1
Service: 5
This establishment always has a pleasant atmosphere. The staff is always welcoming and great. They make sure to follow instruction to make great sandwiches and always have service with a smile.
Atmosphere: 5
Food: 5
Service: 5
Rude and ill mannered
Watched the staff argue with an elderly man who simply wanted his sandwich warmed up.
Will not return to this location
What happen to warm friendly service?
Food: 4
Service: 1
Horrible service placed a order early in the morning for delivery for a specified time- they claimed they didn’t deliver it on time as they had other things to do first- when I placed it hours in advanced and didn’t get notified by the time it was supposed to be delivered so I missed my whole lunch.
I had kind of a bad experience here. Ever since that location went under new management, it sucks. The woman that runs the register is devoid of any customer service skills. She is bordering on being rude. The guy that makes the sandwiches isn't much better. Don't waste your time going there.
I just picked up my sandwich
It was ready in about 2 minutes and the people working were sooooooo friendly!!!
I was having a bad day, but this really turned things around.
Atmosphere: 5
Food: 5
Service: 5
I have only ordered here twice for delivery while working at a site 8 minutes away from the store. First time it took longer than expected to get my food, and when it was delivered they did not mark it delivered...had no idea they dropped it off. Second time it took them an hour and 45 minutes to deliver the food. This would be terrible delivery time for something that takes longer to cook like pizza, it's inexcusable for sandwiches. I understand it's probably that they are understaffed, and I don't blame the staff...but this location obviously needs better staffing, this is terrible.
What a horrible place to go to just a horrible experience. Definitely no greeting you when you walk in the door even though they were not busy The man working Tuesday April 29th 1:15 p.m. and the lady working both of these people not the Hispanic lady , both the other two people total attitudes. One of them situations where you were bothering them by coming in to order their food from their employer. I definitely will not occupy this Jimmy John's again. it'll be on my do not go to list if you were smart you do the same. Food was not very great neither probably the worst sandwich I ever had from Jimmy John's. You two employees if you don't like your job at Jimmy John's go find something else. Maybe a job where you don't have to serve customers that way customers should not have to feel like they have to walk on eggshells because of you 2 people. Definitely avoid this Jimmy John's location if you can there other dining options available. if you're the owner I'd suggest getting rid of these two people before you don't have no business left.
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
I waited 20 min for a curbside order. When I went in to ask about it, the worker at the register was extremely rude about it. I found my order sitting behind the counter where they make the food. It appeared that they had no plans to get me my order. Very upsetting. They were short on staff, but there is no excuse for being that rude.
Service: 1
I ordered a sandwich and when I went to grab it, it was rock hard. I got 3 bites into when i decided my jaw was more important than the almost $20 i spent on one meal. This is now the second time i’ve ordered from here and ended up throwing away the sandwich. not coming back.
Atmosphere: 1
Food: 1
Service: 3
I waited 20 min for a curbside order. When I went in to ask about it, the worker at the register was extremely rude about it. I found my order sitting behind the counter where they make the food. It appeared that they had no plans to get me my order. Very upsetting. They were short on staff, but there is no excuse for being that rude.
Service: 1
Wonderful service
Atmosphere: 5
Food: 5
Service: 5
I waited for my order to arrive for AN HOUR before finally calling the store to see where it was. The guy on the other end of the phone said “oh shit, it’ll be there in 15 minutes” then proceeded to hang up on me. When it finally arrived I noticed that it is on bread that’s hard as a fricken rock. This is absolutely ridiculous, I will NOT be ordering from this location again. An hour and 15 minutes is a joke to have to wait for a sandwich that was obviously forgotten about by your employees. And I was never offered compensation of any kind. Do better.
Atmosphere: 1
Food: 1
Service: 1
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