Check in process is horrible with a long wait. On top of that sales associates are not welcoming and very rude - they treat you as if you’re supposed to know how their confusing waitlist works
Ronald McDonald
I witnessed a disturbing incident at the Nespresso store in the Mall of America that I can’t stay silent about.
A woman was calmly waiting in line to make an exchange when a man abruptly cut in front of her. When she politely let him know she was already in line, he responded with clear disrespect—not only refusing to move but mocking her for the language she was speaking. I heard him say, “I don’t care,” and continue making dismissive remarks about her using a different language, which was offensive and completely uncalled for. On top of that, the man smelled horrible and clearly didn’t seem to have proper hygiene, which made the situation even more uncomfortable for everyone around.
What shocked me even more was the store manager’s response. Instead of addressing the man’s behavior, the manager confronted the woman and told her to leave, as if she had done something wrong. She was calm the entire time. The staff escalated the situation further by calling mall security, who arrived and asked her to leave for causing a “disturbance”—despite her being the one disrespected.
As someone who just happened to be there, I can honestly say the situation was mishandled. The woman was treated unfairly, and the response from both the staff and mall security was disappointing. No one should be treated that way, especially for simply standing up for themselves.
Atmosphere: 1
Service: 1
Greg Willbanks
Drink nespresso everyday. Great coffee
Atmosphere: 5
Food: 5
Service: 5
Emmy Tong
The check-in experience is horrible, waited in line and when it was supposed to be our turn they always called others names and apparently there is a check in system. They could have have a greeter at the door and inform customers that? Or an online check in system? But no, they are using this “high end experience” as an excuse for poor customer service model. If the MoA demand is high shouldn’t they prioritize efficiency?! Making me not wanting to stop by the store anymore
Eli Dowling
They gave me coffee
Atmosphere: 5
Food: 5
Service: 5
Melissa Dogart
I went into this store looking for a coffee machine because my friend told me she had a great experience coming here so rather than going online like I had originally planned I decided to come to the actual store looking in a hunt for a machine. I have to say I had a terrible experience. I was directed to go to Bob for tastings and if I wanted to buy they would add me in their digital queue… well he was not helpful in any way. He was passive aggressive when I asked about the various ones he had to try and he didn’t want to answer any of my questions and just kept repeating himself when I asked what other options were available and made me feel like I wasn’t supposed to ask any questions. I am coming in with no knowledge and left without knowledge. When I asked Bob a question about the machine he was using he completely ignored me. I’m sorry but this is not the experience I was expecting. And so I will be going elsewhere for my machine. If this is the kind of experience this store is offering then this store won’t survive much longer with people working there like this.
Atmosphere: 1
Food: 5
Service: 1
Sarah Day Rodman
Last night I had a great experience at this location with Destiny. She did a great job walking us through the recurring order process and was quick to provide product recommendations when one of my favorites wasn't available. She was positive, helpful and efficient and made our experience so nice!
Atmosphere: 5
Food: 5
Service: 5
Scott Gee
Recommend stopping by this store. Staff member was kind enough to explain how different machines work. There is a taste sample bar there that actually is staffed. The store is more about introducing the product/brand rather than high pressure sales and conveniently has product available to purchase.
Avery Vanderlinden
Not typically a review writer, but had a terrible experience at the Nespresso store. There were several store associates, but nobody to explain how anything worked. When we expressed interest in buying a pack of pods and tried to pay for them, we were only asked for a name. The “virtual line” system doesn’t work well for a store of this size, and doesn’t make sense. We ended up leaving without buying anything as nobody seemed concerned about helping customers.
Service: 1
Deborah Martel
This week I had to work with the two managers about my Nespresso machine and I could not have had a better experience. On Thursday, Taylor, the manager was very helpful and suggested that I bring my machine in to be exchanged. She told me that she would let the Saturday manager, Naledi know and when I arrived today, Naledi knew exactly what the situation was. She was polite, helpful and helped me trade in my machine for the one one that was exactly the same. The entire experience was stress free and I would only go to that Bloomington Nespresso store in the future. Naledi was a wonderful person to work with and I will promote Nespresso and that store to others.
What an outstanding customer service experience! I stepped in curious about the Nespresso machines. A young man at the Tasting Bar asked me how my day was going, and offered me a complimentary cup of coffee. It’s was so delicious. I loved the luxurious atmosphere at the store. It was so clean, the displays were gorgeous, the staff was attentive and answered all my questions. We will be buying a Nespresso.
Atmosphere: 5
Food: 5
Service: 5
jenny ott
I needed to purchase 1,200 pods of regular, decaf & different flavors on 4/17/25. I was assisted immediately by a gentleman named Nick. He was amazing. He was very knowledgeable & asked other staff to answer any questions he was unable to answer & they knew exactly what was needed. I can't express my gratitude for the wonderful service I experienced at this location! I need to give Nick a HUGE shout out & to the other staff working that day as I knew nothing & they were able to get everything I needed!
Atmosphere: 5
Food: 5
Service: 5
Jack Barrett
Had a wonderful time buying a Nespresso Vertuo Pop at this location with my girlfriend. We worked with a phenomenal guy named Bob who happily answered all of our questions, gave personal anecdotes and tips that got us setup with the perfect coffee machine for us. We waited in line for maybe 5 minutes while browsing the store and got to sample different flavors.
Atmosphere: 5
Food: 5
Service: 5
Maulik Dave
This place is really good with a lot of options for coffee lovers. They let you sample from their flavors of the day. People works here are professional and nice.
Atmosphere: 5
Food: 5
Service: 5
Giovanna Carlevarino
Destiny was knowledgeable and friendly. We were highly satisfied with her service. On a scale of 1 to 10, she’s an 11!
Check in process is horrible with a long wait. On top of that sales associates are not welcoming and very rude - they treat you as if you’re supposed to know how their confusing waitlist works
I witnessed a disturbing incident at the Nespresso store in the Mall of America that I can’t stay silent about.
A woman was calmly waiting in line to make an exchange when a man abruptly cut in front of her. When she politely let him know she was already in line, he responded with clear disrespect—not only refusing to move but mocking her for the language she was speaking. I heard him say, “I don’t care,” and continue making dismissive remarks about her using a different language, which was offensive and completely uncalled for. On top of that, the man smelled horrible and clearly didn’t seem to have proper hygiene, which made the situation even more uncomfortable for everyone around.
What shocked me even more was the store manager’s response. Instead of addressing the man’s behavior, the manager confronted the woman and told her to leave, as if she had done something wrong. She was calm the entire time. The staff escalated the situation further by calling mall security, who arrived and asked her to leave for causing a “disturbance”—despite her being the one disrespected.
As someone who just happened to be there, I can honestly say the situation was mishandled. The woman was treated unfairly, and the response from both the staff and mall security was disappointing. No one should be treated that way, especially for simply standing up for themselves.
Atmosphere: 1
Service: 1
Drink nespresso everyday. Great coffee
Atmosphere: 5
Food: 5
Service: 5
The check-in experience is horrible, waited in line and when it was supposed to be our turn they always called others names and apparently there is a check in system. They could have have a greeter at the door and inform customers that? Or an online check in system? But no, they are using this “high end experience” as an excuse for poor customer service model. If the MoA demand is high shouldn’t they prioritize efficiency?! Making me not wanting to stop by the store anymore
They gave me coffee
Atmosphere: 5
Food: 5
Service: 5
I went into this store looking for a coffee machine because my friend told me she had a great experience coming here so rather than going online like I had originally planned I decided to come to the actual store looking in a hunt for a machine. I have to say I had a terrible experience. I was directed to go to Bob for tastings and if I wanted to buy they would add me in their digital queue… well he was not helpful in any way. He was passive aggressive when I asked about the various ones he had to try and he didn’t want to answer any of my questions and just kept repeating himself when I asked what other options were available and made me feel like I wasn’t supposed to ask any questions. I am coming in with no knowledge and left without knowledge. When I asked Bob a question about the
machine he was using he completely ignored me. I’m sorry but this is not the experience I was expecting. And so I will be going elsewhere for my machine. If this is the kind of experience this store is offering then this store won’t survive much longer with people working there like this.
Atmosphere: 1
Food: 5
Service: 1
Last night I had a great experience at this location with Destiny. She did a great job walking us through the recurring order process and was quick to provide product recommendations when one of my favorites wasn't available. She was positive, helpful and efficient and made our experience so nice!
Atmosphere: 5
Food: 5
Service: 5
Recommend stopping by this store. Staff member was kind enough to explain how different machines work. There is a taste sample bar there that actually is staffed. The store is more about introducing the product/brand rather than high pressure sales and conveniently has product available to purchase.
Not typically a review writer, but had a terrible experience at the Nespresso store. There were several store associates, but nobody to explain how anything worked. When we expressed interest in buying a pack of pods and tried to pay for them, we were only asked for a name. The “virtual line” system doesn’t work well for a store of this size, and doesn’t make sense. We ended up leaving without buying anything as nobody seemed concerned about helping customers.
Service: 1
This week I had to work with the two managers about my Nespresso machine and I could not have had a better experience. On Thursday, Taylor, the manager was very helpful and suggested that I bring my machine in to be exchanged. She told me that she would let the Saturday manager, Naledi know and when I arrived today, Naledi knew exactly what the situation was. She was polite, helpful and helped me trade in my machine for the one one that was exactly the same. The entire experience was stress free and I would only go to that Bloomington Nespresso store in the future. Naledi was a wonderful person to work with and I will promote Nespresso and that store to others.
Atmosphere: 5
Service: 5
Restaurantji Recommends
What an outstanding customer service experience! I stepped in curious about the Nespresso machines. A young man at the Tasting Bar asked me how my day was going, and offered me a complimentary cup of coffee. It’s was so delicious. I loved the luxurious atmosphere at the store. It was so clean, the displays were gorgeous, the staff was attentive and answered all my questions. We will be buying a Nespresso.
Atmosphere: 5
Food: 5
Service: 5
I needed to purchase 1,200 pods of regular, decaf & different flavors on 4/17/25. I was assisted immediately by a gentleman named Nick. He was amazing. He was very knowledgeable & asked other staff to answer any questions he was unable to answer & they knew exactly what was needed. I can't express my gratitude for the wonderful service I experienced at this location! I need to give Nick a HUGE shout out & to the other staff working that day as I knew nothing & they were able to get everything I needed!
Atmosphere: 5
Food: 5
Service: 5
Had a wonderful time buying a Nespresso Vertuo Pop at this location with my girlfriend. We worked with a phenomenal guy named Bob who happily answered all of our questions, gave personal anecdotes and tips that got us setup with the perfect coffee machine for us. We waited in line for maybe 5 minutes while browsing the store and got to sample different flavors.
Atmosphere: 5
Food: 5
Service: 5
This place is really good with a lot of options for coffee lovers. They let you sample from their flavors of the day. People works here are professional and nice.
Atmosphere: 5
Food: 5
Service: 5
Destiny was knowledgeable and friendly. We were highly satisfied with her service. On a scale of 1 to 10, she’s an 11!
Atmosphere: 5
Service: 5
Loading...