I decided to stop by to get my coffee in store instead of waiting for the online order and honestly i wish i had just placed my order and waited for the shipment.
This was my second time in store, the first time i never got greeted, i was never approached, i was there for a little bit over five minutes and ended up leaving. I did notice how they approached well dressed people though, i had just came back from the gym on both visits so i noticed the preference they were given.
The second time, i feel like i had to get helped because i was the only one in store and there were two employees. The lady who helped me, wasn’t that helpful, i explained what i was there for, asking for the specific items i needed and said i was also interested in other flavors, before i even got my phone to ask for the other flavors, she right away pulled the payment terminal to have me pay for my request, put it in front of me and cut me off saying “whenever you’re ready to tap or insert”. i found that very rude since it almost made me feel like i should not be asking no more questions, almost like “shut up and pay” so i asked to please give me a minute, then proceeded with my question, her only response was pointing at the book to basically read what description it had. No sense of commitment to wanting to invite the customer to try something different or explain what she has heard or what her own experience is. It was very hard to even interact with her. I obviously felt like i just had to pay and get out of there and and soon as i paid, next thing you know, she’s gone! doesn’t even tell me i’ll be right back, or let me grab those for you, or nothing! she just rudely grabbed the receipt and walked to the back and came back a few minutes later saying “here you go, have a good night”. the other employee was also there, he did not say anything, just stared at me the entire time. Personally, that just made me feel like shopping online is my only option, the store is very nice and well maintained but the employees do not make it welcoming and it’s sad that it’s the only store around my area.
Service: 1
Jordan Snodgrass
Vet overpriced and it always feels like they're trying to rip you off
Atmosphere: 5
Food: 3
Service: 2
Brian Albright
I walked out after 15 minutes. I grabbed my little card that showed the coffee and headed toward checkout. They had 4 workers and it was busy. There was an open register but I was just ignored. Very confusing. Did I need to get into a queue? Did I need to check in? No signage on the process. Drove 35 miles for this experience. I'll just order online. Just Terrible.
Service: 1
Whom Doe
I have been to this location twice, both times I’ve been extremely frustrated. As strangers on the internet, I beg of you to purchase your pods online and have them delivered. Please save yourself the pain and suffering. The employees are not happy, they do not care to provide basic customer service. I understand it’s a retail job and coffee might not be their life. But their mood is so sour and ruins what could easily be a delightful experience. I do hope Nespresso retrains or replaces the current team.
Atmosphere: 1
Service: 1
Bre Kemp-Soos
The store is a hot mess. The employees are. It very welcoming and you have to wait in a virtual queue to get in line which I was notified about after waiting for about 15 minutes. Love Nespresso but going to this store is absolutely not worth your time. Just order online
Athena Cannon
Not all, but a few of the workers are consistently condescending. You have to wait 10-15 minutes to talk to anyone about what you want and then today, Destiny, made me feel like I was inconveniencing her for being a customer. Our interaction/transaction lasted about 3 minutes and it makes me want to never come into the store again.
Service: 2
Moe Moe
I've been a loyal Nespresso customer since 2014, and I recently visited the store at the Mall of America in Minneapolis, expecting the usual high standard of service. Unfortunately, I was left disappointed. I spent 30 minutes waiting in line, which seemed unnecessarily long. After finally placing my order, totaling $87, the staff informed me that they couldn't provide change for a $100 bill.
It was frustrating to encounter such a basic issue, especially in a store at such a prominent location. The lack of effort to find a solution or offer an alternative left me feeling undervalued as a long-time customer.
I hope the management addresses these issues promptly, as this experience doesn't align with the high standards I associate with the Nespresso brand. Until improvements are made, I’ll be hesitant about visiting this locaruin.
amanti s
A guy names Ian called my religion a cult and was not fired. Management didn’t seem to care about him being discriminatory towards customers. Now I don’t even want to be in the area of nespresso. It’s a real mood killer remembering that people like that exist.
Atmosphere: 1
Food: 2
Service: 1
Nick Pluim
Terrible service.. the cashiers where just standing there chatting rather than checking people out. We waited in line for over 10 minutes.
I love my nespresso machine and the coffee I am able to make with it. HOWEVER, I do not think I will continue purchasing in store… I knew the 4 exact sleeves I wanted, thinking I’d be in and out of the store, 5 mins tops. I ended up waiting 35 mins just to see and associate as they have “digital lines.” So they help/check out people by order they come into the store, but a lot of people need to look around for the pods they want, making the people who came in after them waiting longer than necessary. The store wasn’t even packed, a little busy, sure. But to spend over 40 mins in the store when it took me 3 mins to checkout is unnecessary in my opinion.
Atmosphere: 4
Abigail Crozier
Lady at the counter was extremely rude. I love my Nespresso machine though.
Atmosphere: 1
Service: 1
Coral Luoma
The customer service is absolutely a joke. Their process of needing to take a number is ineffective. I’m not sure if they are trying to use Apples Store customer service method, But it simply does not work for a Nespresso store. The customer service guy literally stood at the front desk, doing nothing waiting, purposely before I finally got called up. It’s the weirdest tactic. During the holidays, you would think you would want to be the most efficient. I was not the only one annoyed with the process.
Ifrah Hassan
I had a really bad customer service experience. Me and my sisters went to get a coffee at this location where a guy got in front of us in line and when the person who was with him inform him that he just cut off in line. He started talking bad to me and my sisters. He said “who cares” to the comment that he went ahead of us. And when the manager of the store came to us and we explained what just happened the manager request me and my sisters to leave the store without listening to our side of the story.
Meanwhile while we’re in a different store the MOA security approached us saying we have to leave the MOA because of the incident happened at Nespresso which cut us of guard. We were confused and not sure how we are the ones getting kicked out of the whole MOA when the person who got in front of us in line remained in the store. Terrible management and gives me anxiety to go back. It’s so sad because I really enjoyed their coffee and the only store we have nearby is this one. I am unhappy and scared to go back to buy a coffee. It’s unfortunate because I liked their coffee.
Below is the picture of the manager at Nespresso . He is wearing white shirt and black pants.
Atmosphere: 1
Service: 1
Fardowsa Hassan
I experienced a very traumatic event inside the Nespresso store at the MOA location tonight. I went into the store with my sisters to make an exchange on an online purchase that I received with the wrong items. While my sister and I were waiting in line, a man came and aggressively cut us off in line. His partner noticed we were in the line and informed him that he should move to the back of the line. The man’s partner made his way to the back of the line behind us. My sister and I continued our conversation after we notified the man. At this point, the man began mocking us for the different language that we were speaking to which this had me shocked and surprised by his rude behavior.
His behavior quickly escalated as he became more aggressive, shouting at us when we asked him to get behind us. The store manager was present and witnessed the confrontation, but instead of stepping in to de-escalate the situation, he approached us and sided with the man who had been rude. He told us that if we were going to speak to his customer that way, we should leave. Despite being the ones who had been waiting patiently in line, we were completely disregarded, and the manager even backed up the man’s behavior. In the end, the manager became angry and kicked us out of the store.
Things got worse when my sister asked for the manager’s name. The associate became agitated and threatened to call mall security. He followed through on this threat, and mall security arrived, telling us that we were being asked to leave for causing a "disturbance." They refused to review the store’s security footage and instead sided with the store associate. I have included the photos of the store associate and MOA security officers (officer 114 and officer 3646).
I’ve been a loyal customer of this Nespresso location for years and have never experienced such a traumatic and upsetting encounter. This was a completely unacceptable and poorly handled situation, and it’s clear that the store staff needs better training in conflict resolution and de-escalation. I left feeling unsafe and deeply frustrated, and I will never return to Nespresso again.
All the coffee they sell taste like chemicals
Atmosphere: 1
Food: 1
Service: 1
I decided to stop by to get my coffee in store instead of waiting for the online order and honestly i wish i had just placed my order and waited for the shipment.
This was my second time in store, the first time i never got greeted, i was never approached, i was there for a little bit over five minutes and ended up leaving. I did notice how they approached well dressed people though, i had just came back from the gym on both visits so i noticed the preference they were given.
The second time, i feel like i had to get helped because i was the only one in store and there were two employees. The lady who helped me, wasn’t that helpful, i explained what i was there for, asking for the specific items i needed and said i was also interested in other flavors, before i even got my phone to ask for the other flavors, she right away pulled the payment terminal to have me pay for my request, put it in front of me and cut me off saying “whenever you’re ready to tap or insert”. i found that very rude since it almost made me feel like i should not be asking no more questions, almost like “shut up and pay” so i asked to please give me a minute, then proceeded with my question, her only response was pointing at the book to basically read what description it had. No sense of commitment to wanting to invite the customer to try something different or explain what she has heard or what her own experience is. It was very hard to even interact with her. I obviously felt like i just had to pay and get out of there and and soon as i paid, next thing you know, she’s gone! doesn’t even tell me i’ll be right back, or let me grab those for you, or nothing! she just rudely grabbed the receipt and walked to the back and came back a few minutes later saying “here you go, have a good night”. the other employee was also there, he did not say anything, just stared at me the entire time. Personally, that just made me feel like shopping online is my only option, the store is very nice and well maintained but the employees do not make it welcoming and it’s sad that it’s the only store around my area.
Service: 1
Vet overpriced and it always feels like they're trying to rip you off
Atmosphere: 5
Food: 3
Service: 2
I walked out after 15 minutes. I grabbed my little card that showed the coffee and headed toward checkout. They had 4 workers and it was busy. There was an open register but I was just ignored. Very confusing. Did I need to get into a queue? Did I need to check in? No signage on the process. Drove 35 miles for this experience. I'll just order online. Just Terrible.
Service: 1
I have been to this location twice, both times I’ve been extremely frustrated. As strangers on the internet, I beg of you to purchase your pods online and have them delivered. Please save yourself the pain and suffering. The employees are not happy, they do not care to provide basic customer service. I understand it’s a retail job and coffee might not be their life. But their mood is so sour and ruins what could easily be a delightful experience. I do hope Nespresso retrains or replaces the current team.
Atmosphere: 1
Service: 1
The store is a hot mess. The employees are. It very welcoming and you have to wait in a virtual queue to get in line which I was notified about after waiting for about 15 minutes. Love Nespresso but going to this store is absolutely not worth your time. Just order online
Not all, but a few of the workers are consistently condescending. You have to wait 10-15 minutes to talk to anyone about what you want and then today, Destiny, made me feel like I was inconveniencing her for being a customer. Our interaction/transaction lasted about 3 minutes and it makes me want to never come into the store again.
Service: 2
I've been a loyal Nespresso customer since 2014, and I recently visited the store at the Mall of America in Minneapolis, expecting the usual high standard of service. Unfortunately, I was left disappointed. I spent 30 minutes waiting in line, which seemed unnecessarily long. After finally placing my order, totaling $87, the staff informed me that they couldn't provide change for a $100 bill.
It was frustrating to encounter such a basic issue, especially in a store at such a prominent location. The lack of effort to find a solution or offer an alternative left me feeling undervalued as a long-time customer.
I hope the management addresses these issues promptly, as this experience doesn't align with the high standards I associate with the Nespresso brand. Until improvements are made, I’ll be hesitant about visiting this locaruin.
A guy names Ian called my religion a cult and was not fired. Management didn’t seem to care about him being discriminatory towards customers. Now I don’t even want to be in the area of nespresso. It’s a real mood killer remembering that people like that exist.
Atmosphere: 1
Food: 2
Service: 1
Terrible service.. the cashiers where just standing there chatting rather than checking people out. We waited in line for over 10 minutes.
Service: 1
Restaurantji Recommends
I love my nespresso machine and the coffee I am able to make with it. HOWEVER, I do not think I will continue purchasing in store… I knew the 4 exact sleeves I wanted, thinking I’d be in and out of the store, 5 mins tops. I ended up waiting 35 mins just to see and associate as they have “digital lines.” So they help/check out people by order they come into the store, but a lot of people need to look around for the pods they want, making the people who came in after them waiting longer than necessary. The store wasn’t even packed, a little busy, sure. But to spend over 40 mins in the store when it took me 3 mins to checkout is unnecessary in my opinion.
Atmosphere: 4
Lady at the counter was extremely rude. I love my Nespresso machine though.
Atmosphere: 1
Service: 1
The customer service is absolutely a joke. Their process of needing to take a number is ineffective. I’m not sure if they are trying to use Apples Store customer service method, But it simply does not work for a Nespresso store. The customer service guy literally stood at the front desk, doing nothing waiting, purposely before I finally got called up. It’s the weirdest tactic. During the holidays, you would think you would want to be the most efficient. I was not the only one annoyed with the process.
I had a really bad customer service experience. Me and my sisters went to get a coffee at this location where a guy got in front of us in line and when the person who was with him inform him that he just cut off in line. He started talking bad to me and my sisters. He said “who cares” to the comment that he went ahead of us. And when the manager of the store came to us and we explained what just happened the manager request me and my sisters to leave the store without listening to our side of the story.
Meanwhile while we’re in a different store the MOA security approached us saying we have to leave the MOA because of the incident happened at Nespresso which cut us of guard. We were confused and not sure how we are the ones getting kicked out of the whole MOA when the person who got in front of us in line remained in the store. Terrible management and gives me anxiety to go back. It’s so sad because I really enjoyed their coffee and the only store we have nearby is this one. I am unhappy and scared to go back to buy a coffee. It’s unfortunate because I liked their coffee.
Below is the picture of the manager at Nespresso . He is wearing white shirt and black pants.
Atmosphere: 1
Service: 1
I experienced a very traumatic event inside the Nespresso store at the MOA location tonight. I went into the store with my sisters to make an exchange on an online purchase that I received with the wrong items. While my sister and I were waiting in line, a man came and aggressively cut us off in line. His partner noticed we were in the line and informed him that he should move to the back of the line. The man’s partner made his way to the back of the line behind us. My sister and I continued our conversation after we notified the man. At this point, the man began mocking us for the different language that we were speaking to which this had me shocked and surprised by his rude behavior.
His behavior quickly escalated as he became more aggressive, shouting at us when we asked him to get behind us. The store manager was present and witnessed the confrontation, but instead of stepping in to de-escalate the situation, he approached us and sided with the man who had been rude. He told us that if we were going to speak to his customer that way, we should leave. Despite being the ones who had been waiting patiently in line, we were completely disregarded, and the manager even backed up the man’s behavior. In the end, the manager became angry and kicked us out of the store.
Things got worse when my sister asked for the manager’s name. The associate became agitated and threatened to call mall security. He followed through on this threat, and mall security arrived, telling us that we were being asked to leave for causing a "disturbance." They refused to review the store’s security footage and instead sided with the store associate. I have included the photos of the store associate and MOA security officers (officer 114 and officer 3646).
I’ve been a loyal customer of this Nespresso location for years and have never experienced such a traumatic and upsetting encounter. This was a completely unacceptable and poorly handled situation, and it’s clear that the store staff needs better training in conflict resolution and de-escalation. I left feeling unsafe and deeply frustrated, and I will never return to Nespresso again.
Atmosphere: 1
Service: 1
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