Curb pickup is always a nightmare. Staff are usually less than friendly but today was exceptionally bad. I greeted the staff member by saying “hello” and all she said back was “where do you want it?” My van door was already open so I said, “just on the floor please.” No response. She then literally threw the pallet in my van and my baby started crying. Squished my bread and raspberries by throwing the last few items on top. No apology. I then tried one more time and said “thank you!” She just walked away. Quit your job if you hate it so much. This place is a mess, always.
Janelle Baird
seem to be low inventory. have had trouble with pick up orders and no one picks up when trying to call.
Art Envy
Poor management at the Cafe. No Excuse for lack attention to drinks/dispensers. Any business can do better. The Tea and Lemon Lime has empty for MONTHS!!! Last few weeks 7 out 10 drinks have empty.
Eva Burgos Ortega
(Translated by Google) Sam club is good for sharing and the cafeteria is delicious(Original)Sam club es buena para compartir y la cafetería es deliciosa
Sarah McPeck
I recently had a terrible experience at this Sam’s Club. I do not recommend. Buyer beware. If you buy a battery from Sam’s club and you expect them to honor the 3 year warranty they sell you, you better plan on having a membership for the entire three years. Here’s what happened, the battery I bought was bad. They tested it and said yes it’s bad, we will replace it. Thing is I didn’t use my Sam’s club membership and canceled it. In order to have them replace the DEFECTIVE battery that they sold, I had to spend $40 to buy another membership because they had no idea how to do it with out one. (Not my problem) Turns out it didn’t have to be my membership card, just any membership card, which is so ridiculous. My partner also let them know I was going through cancer treatment and we really needed to get the car running in a timely fashion. (At this point they had the battery overnight because they would t exchange it even though they said it was defective and we had the receipt.) The manager told us that her sister had cancer too and this was a non issue. Not, “oh I’m sorry your going through that, that must make this extra stressful.” Or ANY empathy. Beyond disgusted. I understand people have jobs to do and policies to enforce. However, when you purchase something and have the receipt and it’s defective. And when you purchased it and a warranty was included it was not stated that in order to enforce the warranty you must also stay a member for three years. It should have and then you can make the decision if this is the right place to make a purchase. I had called the night before to present my issue and I was told no problem, come in tomorrow at 12:30 and a manager will override the system. This managers name is Kim. The manager (Kim) said that the person I spoke to, Miles, was not a manger but a team lead and should not have told me that. Well, when I called the store and asked to speak to a manger, someone went and got him. If he’s not a manger, he shouldn’t present himself as one and make promises that the company will not keep. (However Miles was extremely kind and polite) I hope Kim, can do better for the next people that dare to have a unique customer service situation at their store and possibly show some human compassion for people, not just write their situation off. And no I’m not saying my cancer should have got me anything, but I am saying it should have warranted compassion and not told it was a “non issue.” As someone that is a professional trainer for corporate America, this sickened me. Do better. But hey, $40 later I got my defective battery replaced. Seems totally fair. (That’s sarcasm) oh and also when I went to buy a membership they could not sell me one because their I pads were not working right, so I had to go on my phone and purchase the membership. I also did not see any wheelchairs or scooters in store for folks, (myself included) with mobility issues. We asked a staff member if they had any, because it was getting hard for me to stand in line while this agent tried over and over again to do my membership and we were told they didn’t know where any were. Wow. Seems like no one has it together at this store or they don’t care about the customer expertise. Definitely don’t feel like a valued anything there.
Sarah McPeck
I recently had a terrible experience at this Sam’s Club. I do not recommend. Buyer beware. If you buy a battery from Sam’s club and you expect them to honor the 3 year warranty they sell you, you better plan on having a membership for the entire three years. Here’s what happened, the battery I bought was bad. They tested it and said yes it’s bad, we will replace it. Thing is I didn’t use my Sam’s club membership and canceled it. In order to have them replace the DEFECTIVE battery that they sold, I had to spend $40 to buy another membership because they had no idea how to do it with out one. (Not my problem) Turns out it didn’t have to be my membership card, just any membership card, which is so ridiculous. My partner also let them know I was going through cancer treatment and we really needed to get the car running in a timely fashion. (At this point they had the battery overnight because they would t exchange it even though they said it was defective and we had the receipt.)
The manager told us that her sister had cancer too and this was a non issue. Not, “oh I’m sorry your going through that, that must make this extra stressful.” Or ANY empathy. Beyond disgusted. I understand people have jobs to do and policies to enforce. However, when you purchase something and have the receipt and it’s defective. And when you purchased it and a warranty was included it was not stated that in order to enforce the warranty you must also stay a member for three years. It should have and then you can make the decision if this is the right place to make a purchase.
I had called the night before to present my issue and I was told no problem, come in tomorrow at 12:30 and a manager will override the system. This managers name is Kim. The manager (Kim) said that the person I spoke to, Miles, was not a manger but a team lead and should not have told me that. Well, when I called the store and asked to speak to a manger, someone went and got him. If he’s not a manger, he shouldn’t present himself as one and make promises that the company will not keep. (However Miles was extremely kind and polite) I hope Kim, can do better for the next people that dare to have a unique customer service situation at their store and possibly show some human compassion for people, not just write their situation off. And no I’m not saying my cancer should have got me anything, but I am saying it should have warranted compassion and not told it was a “non issue.” As someone that is a professional trainer for corporate America, this sickened me. Do better. But hey, $40 later I got my defective battery replaced. Seems totally fair. (That’s sarcasm) oh and also when I went to buy a membership they could not sell me one because their I pads were not working right, so I had to go on my phone and purchase the membership. I also did not see any wheelchairs or scooters in store for folks, (myself included) with mobility issues. We asked a staff member if they had any, because it was getting hard for me to stand in line while this agent tried over and over again to do my membership and we were told they didn’t know where any were. Wow. Seems like no one has it together at this store or they don’t care about the customer expertise. Definitely don’t feel like a valued anything there.
Melinda Bennett
What I like about working at sams club is to be able please are members. I am willing to show members were things are if they’re not able to find it .Also feel free stop by bakery I work in there glad to help anyone that needs help Finding fresh bread Croissants cookies We also have pumpkin muffins so feel free to come in and you enjoy your experience at Sam’s Club.
Sienna Jennings
friendly staff, very good food and drinks and nice atmosphere.
Ray D.
Apparently they can't afford to have more than one or two cashiers at a time.
Shruti A
Winter or Summer, lines for gas on Friday afternoons are crazy. Yet I'll always sit in line because the price. Just be prepared and be patient :)
Curb pickup is always a nightmare. Staff are usually less than friendly but today was exceptionally bad. I greeted the staff member by saying “hello” and all she said back was “where do you want it?” My van door was already open so I said, “just on the floor please.” No response. She then literally threw the pallet in my van and my baby started crying. Squished my bread and raspberries by throwing the last few items on top. No apology. I then tried one more time and said “thank you!” She just walked away. Quit your job if you hate it so much. This place is a mess, always.
seem to be low inventory. have had trouble with pick up orders and no one picks up when trying to call.
Poor management at the Cafe. No Excuse for lack attention to drinks/dispensers. Any business can do better. The Tea and Lemon Lime has empty for MONTHS!!! Last few weeks 7 out 10 drinks have empty.
(Translated by Google) Sam club is good for sharing and the cafeteria is delicious(Original)Sam club es buena para compartir y la cafetería es deliciosa
I recently had a terrible experience at this Sam’s Club. I do not recommend. Buyer beware. If you buy a battery from Sam’s club and you expect them to honor the 3 year warranty they sell you, you better plan on having a membership for the entire three years. Here’s what happened, the battery I bought was bad. They tested it and said yes it’s bad, we will replace it. Thing is I didn’t use my Sam’s club membership and canceled it. In order to have them replace the DEFECTIVE battery that they sold, I had to spend $40 to buy another membership because they had no idea how to do it with out one. (Not my problem) Turns out it didn’t have to be my membership card, just any membership card, which is so ridiculous. My partner also let them know I was going through cancer treatment and we really needed to get the car running in a timely fashion. (At this point they had the battery overnight because they would t exchange it even though they said it was defective and we had the receipt.) The manager told us that her sister had cancer too and this was a non issue. Not, “oh I’m sorry your going through that, that must make this extra stressful.” Or ANY empathy. Beyond disgusted. I understand people have jobs to do and policies to enforce. However, when you purchase something and have the receipt and it’s defective. And when you purchased it and a warranty was included it was not stated that in order to enforce the warranty you must also stay a member for three years. It should have and then you can make the decision if this is the right place to make a purchase. I had called the night before to present my issue and I was told no problem, come in tomorrow at 12:30 and a manager will override the system. This managers name is Kim. The manager (Kim) said that the person I spoke to, Miles, was not a manger but a team lead and should not have told me that. Well, when I called the store and asked to speak to a manger, someone went and got him. If he’s not a manger, he shouldn’t present himself as one and make promises that the company will not keep. (However Miles was extremely kind and polite) I hope Kim, can do better for the next people that dare to have a unique customer service situation at their store and possibly show some human compassion for people, not just write their situation off. And no I’m not saying my cancer should have got me anything, but I am saying it should have warranted compassion and not told it was a “non issue.” As someone that is a professional trainer for corporate America, this sickened me. Do better. But hey, $40 later I got my defective battery replaced. Seems totally fair. (That’s sarcasm) oh and also when I went to buy a membership they could not sell me one because their I pads were not working right, so I had to go on my phone and purchase the membership. I also did not see any wheelchairs or scooters in store for folks, (myself included) with mobility issues. We asked a staff member if they had any, because it was getting hard for me to stand in line while this agent tried over and over again to do my membership and we were told they didn’t know where any were. Wow. Seems like no one has it together at this store or they don’t care about the customer expertise. Definitely don’t feel like a valued anything there.
I recently had a terrible experience at this Sam’s Club. I do not recommend. Buyer beware. If you buy a battery from Sam’s club and you expect them to honor the 3 year warranty they sell you, you better plan on having a membership for the entire three years. Here’s what happened, the battery I bought was bad. They tested it and said yes it’s bad, we will replace it. Thing is I didn’t use my Sam’s club membership and canceled it. In order to have them replace the DEFECTIVE battery that they sold, I had to spend $40 to buy another membership because they had no idea how to do it with out one. (Not my problem) Turns out it didn’t have to be my membership card, just any membership card, which is so ridiculous. My partner also let them know I was going through cancer treatment and we really needed to get the car running in a timely fashion. (At this point they had the battery overnight because they would t exchange it even though they said it was defective and we had the receipt.) The manager told us that her sister had cancer too and this was a non issue. Not, “oh I’m sorry your going through that, that must make this extra stressful.” Or ANY empathy. Beyond disgusted. I understand people have jobs to do and policies to enforce. However, when you purchase something and have the receipt and it’s defective. And when you purchased it and a warranty was included it was not stated that in order to enforce the warranty you must also stay a member for three years. It should have and then you can make the decision if this is the right place to make a purchase. I had called the night before to present my issue and I was told no problem, come in tomorrow at 12:30 and a manager will override the system. This managers name is Kim. The manager (Kim) said that the person I spoke to, Miles, was not a manger but a team lead and should not have told me that. Well, when I called the store and asked to speak to a manger, someone went and got him. If he’s not a manger, he shouldn’t present himself as one and make promises that the company will not keep. (However Miles was extremely kind and polite) I hope Kim, can do better for the next people that dare to have a unique customer service situation at their store and possibly show some human compassion for people, not just write their situation off. And no I’m not saying my cancer should have got me anything, but I am saying it should have warranted compassion and not told it was a “non issue.” As someone that is a professional trainer for corporate America, this sickened me. Do better. But hey, $40 later I got my defective battery replaced. Seems totally fair. (That’s sarcasm) oh and also when I went to buy a membership they could not sell me one because their I pads were not working right, so I had to go on my phone and purchase the membership. I also did not see any wheelchairs or scooters in store for folks, (myself included) with mobility issues. We asked a staff member if they had any, because it was getting hard for me to stand in line while this agent tried over and over again to do my membership and we were told they didn’t know where any were. Wow. Seems like no one has it together at this store or they don’t care about the customer expertise. Definitely don’t feel like a valued anything there.
What I like about working at sams club is to be able please are members. I am willing to show members were things are if they’re not able to find it .Also feel free stop by bakery I work in there glad to help anyone that needs help Finding fresh bread Croissants cookies We also have pumpkin muffins so feel free to come in and you enjoy your experience at Sam’s Club.
friendly staff, very good food and drinks and nice atmosphere.
Apparently they can't afford to have more than one or two cashiers at a time.
Winter or Summer, lines for gas on Friday afternoons are crazy. Yet I'll always sit in line because the price. Just be prepared and be patient :)
Restaurantji Recommends
Lines do gas are sometimes insanely long
SAMs gas is 3.95, while Holiday on Amer Blvd and Nicollet is 4.39.
Buy something!
Daniel is the BEST cashier!
Busy gas station on a Saturday afternoon!
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