Went in on a Friday evening on a date & had a great experience. They weren’t busy, but I was not complaining. My food: fresh, my drinks: great, service: timely & quick. It’s expensive but I think it was worth it!
Atmosphere: 5
Food: 5
Service: 5
Benjamin
It's way better than expected all the food was actually super good. It's expensive but everything's super yummy and photo worthy. Super fun celebration place !
Opentable Diner
I would have given a 5 but i was there for a birthday celebration which was stated in the reservation but the celebrant wasn't celebrated with a birthday song and desert. After we left I was told we would need to remind the waiters because they sometimes miss the information in the reservation. Other than that, the food was great.
christina
We had a reservation and we were so excited to come in. There were two other tables and two folks at the bar so not busy. I had to ask for a booth even thou our reservation specifically requested one. We waited 14 min for our server to acknowledge us. Then he disappeared for another 15 min before we finally got to put our order in. Our food was good and the drinks/shakes are certainly over the top impressive. The staff seemed to just kind of be standing around not doing much and our server seemed to be much more interested in the two ladies sitting at the bar than the few other tables he had. Overall, it was very disappointing and we likely won't be back to this location. We had a much better experience at the Orlando location a few years ago.
Gui Lacerda
I visited the Sugar Factory at Mall of America and ordered the “melting cheese” burger — the one they bring with a big round block of cheese on top and a metal ring for the “show.” It looks great for Instagram, but the cheese never actually melted. It just stayed as a thick, rubbery cap sitting on the bun, even after the whole presentation.
For the price, I was expecting a lot more: a better-quality burger and real melted cheese, not something that felt more like plastic than food. The fries were fine and the place itself is cute, but the food doesn’t live up to the hype. Overall, it’s very Instagrammable, but if you care about flavor and value, it’s pretty disappointing.
Atmosphere: 2
Food: 1
Service: 2
Matthew schmitt
The desserts and the drinks definitely are the reason to come here, the food is good not great, especially for the price points.
Great spot to take kids for a birthday, and the milkshakes/ dry ice drinks etc are all super fun.
Service was pretty poor, the host seemed lost and there were tons of open seats, and the manager and other teammates kind of just stared from the back to see if he’d figure it out. A few people in line behind us left due to this.
Overall we enjoyed the experience due to the flashiness but the nuts and bolts of the operation could use some work.
Atmosphere: 4
Food: 4
Service: 3
Bryan Neubeck
We were waiting for a server to take our order for 10 minutes. No one ever came
Service: 1
Liz
Answer your phoneeees
Atmosphere: 2
Food: 2
Service: 1
Lance B
I had a fantastic experience at Sugar Factory in the Mall of America! The atmosphere was fun and energetic and the food came out quickly and tasted great. Our server, Lina, truly made the visit exceptional. She was incredibly attentive, checked on us often without being intrusive, and made sure everything was perfect. Her positive attitude and fast service really stood out. It’s rare to see someone handle a busy restaurant floor with such ease and friendliness! I’ll definitely be coming back and I’ll be asking for her section, thanks Lina!
Atmosphere: 5
Food: 5
Service: 5
Mason Harmon
Biggest waste of $40 in my entire life. I got a handful of gummy worms and about 4 sips of a “margarita”. It was served over dry ice for their Halloween drink special which completely froze everything and made it nearly impossible to drink. I had to keep pouring water on it just to make enough slush to get this 4 sips I referred to. My waitress aka bartender was however very kind and attentive. She did a great job, and is the only reason why I’m giving 2 instead of 1 stars. The background music was also good. However, buyer beware DO NOT waste your money here.
Amazing Experience! This is actually my second time at this location, and it FEELS & TASTE exactly the same as it did 3 years ago. Seila was our server and I couldn’t thank him enough for making sure my son and I had a great time for his 4th birthday. Every time I come to Mall of America I’m going to be sure to stop here.
Thanks again! Hugs <3
Atmosphere: 5
Food: 5
Service: 5
Ashley Taylor
D.J. is the best!!! Every time we bring our family to Sugar Factory for dinner he makes the trip extra special. We had the best time!
Atmosphere: 5
Food: 5
Service: 5
Jasmine
Once we were seated we had to wait about fifteen minutes before getting s server. Once our server came... food and service was great.
Fiorella Escobar
I went to Sugar Factory a couple of days ago and I honestly really liked the place and the service provided by the staff. I especially want to highlight Sebastian's attention. He was very kind and helpful. It's clear that he is someone who is committed to his work. Excellent service and customer care; I will definitely be coming back.
Went in on a Friday evening on a date & had a great experience. They weren’t busy, but I was not complaining. My food: fresh, my drinks: great, service: timely & quick. It’s expensive but I think it was worth it!
Atmosphere: 5
Food: 5
Service: 5
It's way better than expected all the food was actually super good. It's expensive but everything's super yummy and photo worthy. Super fun celebration place !
I would have given a 5 but i was there for a birthday celebration which was stated in the reservation but the celebrant wasn't celebrated with a birthday song and desert. After we left I was told we would need to remind the waiters because they sometimes miss the information in the reservation. Other than that, the food was great.
We had a reservation and we were so excited to come in. There were two other tables and two folks at the bar so not busy. I had to ask for a booth even thou our reservation specifically requested one. We waited 14 min for our server to acknowledge us. Then he disappeared for another 15 min before we finally got to put our order in. Our food was good and the drinks/shakes are certainly over the top impressive. The staff seemed to just kind of be standing around not doing much and our server seemed to be much more interested in the two ladies sitting at the bar than the few other tables he had. Overall, it was very disappointing and we likely won't be back to this location. We had a much better experience at the Orlando location a few years ago.
I visited the Sugar Factory at Mall of America and ordered the “melting cheese” burger — the one they bring with a big round block of cheese on top and a metal ring for the “show.” It looks great for Instagram, but the cheese never actually melted. It just stayed as a thick, rubbery cap sitting on the bun, even after the whole presentation.
For the price, I was expecting a lot more: a better-quality burger and real melted cheese, not something that felt more like plastic than food. The fries were fine and the place itself is cute, but the food doesn’t live up to the hype. Overall, it’s very Instagrammable, but if you care about flavor and value, it’s pretty disappointing.
Atmosphere: 2
Food: 1
Service: 2
The desserts and the drinks definitely are the reason to come here, the food is good not great, especially for the price points.
Great spot to take kids for a birthday, and the milkshakes/ dry ice drinks etc are all super fun.
Service was pretty poor, the host seemed lost and there were tons of open seats, and the manager and other teammates kind of just stared from the back to see if he’d figure it out. A few people in line behind us left due to this.
Overall we enjoyed the experience due to the flashiness but the nuts and bolts of the operation could use some work.
Atmosphere: 4
Food: 4
Service: 3
We were waiting for a server to take our order for 10 minutes. No one ever came
Service: 1
Answer your phoneeees
Atmosphere: 2
Food: 2
Service: 1
I had a fantastic experience at Sugar Factory in the Mall of America! The atmosphere was fun and energetic and the food came out quickly and tasted great. Our server, Lina, truly made the visit exceptional. She was incredibly attentive, checked on us often without being intrusive, and made sure everything was perfect. Her positive attitude and fast service really stood out. It’s rare to see someone handle a busy restaurant floor with such ease and friendliness! I’ll definitely be coming back and I’ll be asking for her section, thanks Lina!
Atmosphere: 5
Food: 5
Service: 5
Biggest waste of $40 in my entire life. I got a handful of gummy worms and about 4 sips of a “margarita”. It was served over dry ice for their Halloween drink special which completely froze everything and made it nearly impossible to drink. I had to keep pouring water on it just to make enough slush to get this 4 sips I referred to. My waitress aka bartender was however very kind and attentive. She did a great job, and is the only reason why I’m giving 2 instead of 1 stars. The background music was also good. However, buyer beware DO NOT waste your money here.
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
Amazong bartender Sebastian
Atmosphere: 5
Food: 5
Service: 5
Amazing Experience! This is actually my second time at this location, and it FEELS & TASTE exactly the same as it did 3 years ago. Seila was our server and I couldn’t thank him enough for making sure my son and I had a great time for his 4th birthday. Every time I come to Mall of America I’m going to be sure to stop here.
Thanks again! Hugs <3
Atmosphere: 5
Food: 5
Service: 5
D.J. is the best!!! Every time we bring our family to Sugar Factory for dinner he makes the trip extra special. We had the best time!
Atmosphere: 5
Food: 5
Service: 5
Once we were seated we had to wait about fifteen minutes before getting s server. Once our server came... food and service was great.
I went to Sugar Factory a couple of days ago and I honestly really liked the place and the service provided by the staff. I especially want to highlight Sebastian's attention. He was very kind and helpful. It's clear that he is someone who is committed to his work. Excellent service and customer care; I will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
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