Dairy Queen Grill & Chill

Has a awful smell in it n transfer to everything in the restaurant
Smells like cleaning stuff from the dollar store I'm sorry but the CLEANING SMELL MAKES ME NAUSEOUS 🤢 🤮

Clean restaurant with friendly staff and great food!

Atmosphere: 5

Food: 5

Service: 5

Dont charge people for a extra sauce packet and then not put it in the bag. I wont be coming back. Ill order ahead next door at the taco shop next door,next time

Atmosphere: 1

Food: 1

Service: 1

it was good

Atmosphere: 3

Food: 4

Service: 4

Ordered three medium and one large vanilla cones. The large serving was the exact same as the medium. Told the girl and she said it was a large. Really?

Atmosphere: 3

Food: 2

Service: 2

I barely write reviews but this location and staff are insanely fast and very nice

Atmosphere: 5

Food: 5

Service: 5

I recently ordered a custom cake from the Dairy Queen in Grand Rapids for a special occasion, and the experience was incredibly disappointing. I provided clear instructions 5 days ahead of time for the design and personalization, but when I picked it up, the cake was completely messed up— the colors didn't match what I requested, and the overall assembly looked rushed and sloppy.

To make matters worse, the writing on the cake (which was supposed to be a simple message) was sub-par at best: uneven lettering, smudged icing, that made it look unprofessional and embarrassing to serve.

I immediately called the store with all the details of their mistakes and got told theee is nothing they could do because there was no manager or decorator available. I also sent an email including photos and my original order confirmation, hoping for a resolution like a refund or remake. It's now been three days with absolutely no reply—not even an acknowledgment. This lack of customer service is unacceptable, especially for a chain like DQ that should have better standards.

I won't be ordering from here again and suggest others double-check everything or go elsewhere for custom cakes. 1 star. Supposed to be blue borders top and bottom.

Edit: It has been 3 weeks with no acknowledgement. After many attempts to email, call, and try to contact a manager nothing has happened .

The price on drive through display shows 8.29 for a 4 piece chicken strip basket. They are charging 9.19. If you plan on changing prices, you should probably update your signage first.

Edit: and they forgot my toast. Everyone makes mistakes but the same thing literally happened last time I came as well.

Atmosphere: 1

Food: 5

Service: 1

The burger and cheese curds tasted amazing! Nicely decorated inside and lots of parking outside.

Atmosphere: 5

Food: 5

Service: 5

Love the place and the area around it.

Atmosphere: 5

Food: 5

Service: 5

Fast and friendly

Fantastic cheese burgers and onion rings.

Atmosphere: 5

Food: 5

Service: 5

Consistently good ice cream treats

Atmosphere: 4

Food: 5

Service: 5

Blizzards have gone downhill terribly. The last several times I ordered a strawberry cheesecake blizzard, there was hardly any strawberry or cheesecake in it. This last time was the worst. One chunk of cheesecake and strawberries were non-existent. If I wanted just a cup of soft serve, I would have ordered that. Would have been cheaper!

What happened to the quality of the blizzards? The last 3 times I’ve gotten a strawberry cheesecake and I might as well have ordered a cup of soft serve ice cream. This last one was the worst. No cheesecake chunks, I mean none! And the strawberries were none existent, 3/4 of the cup was just ice cream. At least my dog liked his pup cup; but, he’s a dog, he’ll eat anything. Guess I’m done with DQ.