The sweet girls inside the dunkin heard me talking about how much i love game of thrones!!!! And drew this on my cup for me♥️ This dunkin is the best!! The food is always good and the drinks are always made fast and taste amazing thank you so much girls you made my day!!!!
Today would have been my first time eating at this site but that didn’t happen. They were incredibly rude!!! I CLEARLY had interrupted her phone time at work! She literally refused to clarify a polite menu question that I posed; she stated several times that it was right in front of my face and I could just read it. When I called her out on her rudeness and told her I would just leave she said, “Ok. Have a great day,” in an extremely condescending tone. She didn’t offer an apology or anything. For the owner - I didn’t catch her name but it was about 4:30 on 1/2/24 - you may need to do some retraining!! I know people are short staffed, but this is crazy.
Atmosphere: 1
Food: 1
Service: 1
pink penguin
Everyone so nice and kawaii ☆*:.｡. o(≧▽≦)o .｡.:*☆
Atmosphere: 5
Food: 5
Service: 5
Morgan Mahan
My coffee starts at my thumb. Approximately half coffee, full price.
Atmosphere: 2
Food: 1
Service: 3
Isabel Ybarra
absolutely LOVE the pup cup display on their window every year!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Poofy “Honeybee” Bee
Last weekend I was having a bad week and this girl named ava with brown hair and pretty eyes asked if i was ok and made my day so much better thank you my angel, the drinks were fire as well.
Ellie Schindle
I love dunkin but I will routinely drive across town to the one on Madison Ave because I get so much attitude from some of the girls who work at the riverfront location. Its really not hard to be kind. I work in customer service so I am not one to complain because I know how hard it can be, but when someone comes through and is absolutely kind and respectful and you give them attitude...very disappointing. Definitely sets my day off on the wrong foot. Please do better.
W. Gem
Great service, the line was a bit slow. It looked like there was only one person working.
Kat Dean
Definitely a hit or miss. I love Dunkin products, but the customer service could use some help. There is a small handful of employees that are very kind and helpful! However, I tend to have a lot of issues getting my order when those 2 people aren’t there. I’m epileptic and I walk to the store on a regular basis. I am also a boosted rewards member, but based on how they treat me it doesn’t show! I have been told very rudely by their staff to call them to pickup at the side door. Today, I called them 5 times and was sent to the automated “this number has not set up a voicemail box” immediately. This was over the span of 30 minutes, so I doubt there wasn’t a second to answer. The manager has also told me I can just knock on the side door and they will bring it out considering most people there recognize me or know me by name. I knocked multiple times, no answer. I could see people through the window that were standing by that door and could have easily assisted me. Usually on days where I get my order THIS delayed, I can see my order sitting in the window melting because I always order ahead for THEIR convenience. The employees will stare at me standing there while letting up to 10 cars pass, and then get mad at me for inconveniencing them cause I didn’t notify them when I definitely did. I’m sorry my disability is an inconvenience to you for 5 seconds, try a lifetime. You are within 5 blocks of a large disability living facility and multiple human services buildings, and this is how you are prepared to treat them? Lastly, I have seen the manager trash her employees TO HER CUSTOMERS!!! That is very unprofessional. Shoutout to Lina though! What a sweetheart!
G A
Isabel did amazing this morning despite their store being understaffed. She qas very kind and courteous. I hope people are understanding today for the wait times. She was doing phenomenal!
It's drive thru only, I walked thru. They really need a walk up window.
Ross Aalgaard
The donuts were fresh and delicious. The drive up service was friendly and kept the line moving. However, I ordered and paid for 13 assorted donuts but only got 12. I don't like the fact I paid for an additional donut and never got it.
Rosa Lueth
To the girl in the window with amazing blue eyeliner, thank you for the drinks and the compliment! I hope that I get you the next time I go through!
Crystal Macqueen
Imagine answering the phone and then taking the phone off the hook so customers can't call to discuss an issue with their order.
The sweet girls inside the dunkin heard me talking about how much i love game of thrones!!!! And drew this on my cup for me♥️ This dunkin is the best!! The food is always good and the drinks are always made fast and taste amazing thank you so much girls you made my day!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Grilled Cheese, Wake-Up Wrap - Sausage Egg and Cheese
Today would have been my first time eating at this site but that didn’t happen. They were incredibly rude!!! I CLEARLY had interrupted her phone time at work! She literally refused to clarify a polite menu question that I posed; she stated several times that it was right in front of my face and I could just read it. When I called her out on her rudeness and told her I would just leave she said, “Ok. Have a great day,” in an extremely condescending tone. She didn’t offer an apology or anything. For the owner - I didn’t catch her name but it was about 4:30 on 1/2/24 - you may need to do some retraining!! I know people are short staffed, but this is crazy.
Atmosphere: 1
Food: 1
Service: 1
Everyone so nice and kawaii ☆*:.｡. o(≧▽≦)o .｡.:*☆
Atmosphere: 5
Food: 5
Service: 5
My coffee starts at my thumb. Approximately half coffee, full price.
Atmosphere: 2
Food: 1
Service: 3
absolutely LOVE the pup cup display on their window every year!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Last weekend I was having a bad week and this girl named ava with brown hair and pretty eyes asked if i was ok and made my day so much better thank you my angel, the drinks were fire as well.
I love dunkin but I will routinely drive across town to the one on Madison Ave because I get so much attitude from some of the girls who work at the riverfront location. Its really not hard to be kind. I work in customer service so I am not one to complain because I know how hard it can be, but when someone comes through and is absolutely kind and respectful and you give them attitude...very disappointing. Definitely sets my day off on the wrong foot. Please do better.
Great service, the line was a bit slow. It looked like there was only one person working.
Definitely a hit or miss. I love Dunkin products, but the customer service could use some help. There is a small handful of employees that are very kind and helpful! However, I tend to have a lot of issues getting my order when those 2 people aren’t there. I’m epileptic and I walk to the store on a regular basis. I am also a boosted rewards member, but based on how they treat me it doesn’t show! I have been told very rudely by their staff to call them to pickup at the side door. Today, I called them 5 times and was sent to the automated “this number has not set up a voicemail box” immediately. This was over the span of 30 minutes, so I doubt there wasn’t a second to answer. The manager has also told me I can just knock on the side door and they will bring it out considering most people there recognize me or know me by name. I knocked multiple times, no answer. I could see people through the window that were standing by that door and could have easily assisted me. Usually on days where I get my order THIS delayed, I can see my order sitting in the window melting because I always order ahead for THEIR convenience. The employees will stare at me standing there while letting up to 10 cars pass, and then get mad at me for inconveniencing them cause I didn’t notify them when I definitely did. I’m sorry my disability is an inconvenience to you for 5 seconds, try a lifetime. You are within 5 blocks of a large disability living facility and multiple human services buildings, and this is how you are prepared to treat them? Lastly, I have seen the manager trash her employees TO HER CUSTOMERS!!! That is very unprofessional. Shoutout to Lina though! What a sweetheart!
Isabel did amazing this morning despite their store being understaffed. She qas very kind and courteous. I hope people are understanding today for the wait times. She was doing phenomenal!
Restaurantji Recommends
Nice easy drive thri
It's drive thru only, I walked thru. They really need a walk up window.
The donuts were fresh and delicious. The drive up service was friendly and kept the line moving. However, I ordered and paid for 13 assorted donuts but only got 12. I don't like the fact I paid for an additional donut and never got it.
To the girl in the window with amazing blue eyeliner, thank you for the drinks and the compliment! I hope that I get you the next time I go through!
Imagine answering the phone and then taking the phone off the hook so customers can't call to discuss an issue with their order.