Chili's Grill & Bar

Stopped here while awaiting a next flight. My fiance and I were waiting about 25 minutes, three different waitresses all made eye contact with me and didn't bother to say one word, not even a hello and continued to help people that came in after us. We had to get up and leave because we were being ignored and as I was walking by the waitress in our area, I said that we were here before the people she was serving, she just looked away and kept ignoring us. I'm shocked how ignorant they were. Will never return and will be warning everyone about this awful service. Reading the previous reviews, seems like they need all new staff.

Service was very poor. Waiting 1/2 hr in line, end up people started seating in empty seats. No care or people to mange when guest comes in. There are lot of other good restaurants in MSP. My advise is never consider the one at MSP airport. Really really bad service. I will never consider this one again in my life and I will do my level best to pass this on.

Stopped by Chili’s during a flight at the Minneapolis airport, and unfortunately, the experience was underwhelming. I ordered the chicken crispers, but they were a letdown—tasted like they were fried in old oil, with a heavy, greasy flavor that overwhelmed the dish.

The service didn’t help either. Even though the place was mostly empty with several two-seater tables available, we were given a table with no charging outlet. When we asked to switch, the server declined, saying it might get busy and that other tables were for larger groups. That didn’t line up with what we saw—plenty of small tables were still free.

On a positive note, the molten chocolate cake we ordered for dessert was actually really good.

All in all, not a great stop for a meal, especially with the unfriendly service and poor food quality. The dessert was the only redeeming part of the visit.

Food and service was great

Food and prices were great

I think the fajitas were micro waved, lacking flavor

Terrible service terrible people will never be back

Surprisingly Bad experience at Chili’s St. Paul Airport. The Bartender was so chatty and flirty with a regular customer that she failed to service others sitting at the bar including me. The lady next to me had to request her check. I tried to place a food order and she explained she’d be right back with me. Not only did she not come back, she served drinks to 3 new customers and her regular customer and finished her conversation with him before she even walked back by to ask “any food for you?” I was so disappointed I just paid for my drink and over tipped and left my full glass and walked out. Terrible service! Of course I was the only African American customer in the bar. 🤦🏽‍♂️

My experience here was not great the serive needs improvement bad. Get rid of the QR codes and treat people as humans not as an annoyance.

Their Chili sucks!!

"Great experience at Chili's! Excellent service, delicious food, and a welcoming atmosphere. Highly recommend it for anyone looking for a quality meal. We'll be back!"

— Granite Unlimited Inc.

Stopped for lunch during layover, good foo, ok service

Atmosphere: 3

Food: 4

Service: 3

Very overpriced and slow service. My credit card saw a lot of unauthorised transactions after I made a payment at Chili's.

Atmosphere: 2

Food: 2

Service: 1

SO EXPENSIVE

If you think all Chili’s are the same, think again. Chelle and her partner in crime are a joy to watch. They care about their jobs and customers, working in tandem to efficiently handle a busy crowd waiting for their planes, usually impatiently so. Chilis (and any other restaurant) could make an excellent case study about how customers love to be treated! Very well done!!!

Atmosphere: 5

Food: 5

Service: 5