Really good portion sizes on the meat. Guacamole always tastes very fresh. Usually chipotles are skimping during lunch but not this one
Tim
I've been a Chipotle fan for decades, with consistently great experiences in California—fresh food, quick service, and friendly staff. But this Shady Oak location in Minnetonka has been a total letdown, and this was my third bad visit in a row. I placed an online order for pickup at 11 AM, arrived a bit after to give them time since I know they can be busy. The order wasn't ready, and despite making eye contact with multiple employees while standing at the counter, they just kept going about their tasks without acknowledging me. It felt like I was invisible.When I finally asked about my order, one staff member sourly requested my name and then ignored me again—no update, no ETA. Another whispered that I'd have to cancel online myself if I wanted out. No apology or effort to help. If I'd ordered in line, it would have been faster, but defeats the point of app ordering for convenience. The team seems disengaged, like they hate being there. I've escalated to corporate for a refund, but I'm done with this spot—stick to other locations if you can.
Atmosphere: 2
Food: 4
Service: 1
K F
Best Chipotle in Twin Cities (SLP is the worst). We get takeout from here weekly and staff are great. Kudos to hiring manager. This place is what fast food should be- quick, easy and convenient.
Service: 5
Patrick Morales
Its is exactly what you would expect from a Chipotle. The food was exactly what I wanted and the staff helped as much as they where able. The only problem is that if you order online and have an issue that the store can't effect (pricing, wrong location) they cannot help you. And the process of getting help from Chipotle online is terrible. Good store and staff and the price isn't totally ridiculous for what you get.
Atmosphere: 3
Food: 4
Service: 2
Marco Liu
How come the burrito I ordered today was so tiny?? Is this some kind of inflation??
joanna rivas
The quality of food has gone so subpar. The last time I got food here the rice was mush and the steak was just terrible and too salty. Now I ordered the carne instead and got guacamole and the guacamole is just old and tastes off. It's disgusting. If it's not fresh don't sell it, not a hard concept. I won't be coming back again.
Food: 1
Service: 3
jeffrey minnis
Entire place was extremely dirty, steak strips were tough and chips were stale.
Atmosphere: 1
Food: 3
Service: 4
Yersika Mabel Downs
The evening manager is inhumane with young children. We are regular customers of this place, but after tonight we don't want to return. He told his employees that our children were making a huge mess on the floor! What does he expect from two children, ages 2 and 4, to eat like adults? They are children, they are learning. People like that shouldn't work in customer service!
Atmosphere: 1
Service: 1
Brianna Danicich
This location is one of the worst chipotle's I have ever been to! The food is consistently bad. Today I did an online order for their drive thru, only to discover the drive thru was closed and blocked off. Why allow customers to order online if it is closed? The food was also terrible, the rice was undercooked and crunchy. Their support is no help either, it's just a chat bot who can't help you. Very disappointing! Their parking lot is a zoo because so many people are trying to figure out why the drive thru is closed. Do better chipotle!
Atmosphere: 1
Food: 1
Service: 1
Anuradha Singh
Chipotle is the best for bowls . Fresh veggies and beans. Being a vegetarian this is my family's favorite restaurant.
Went for the lunch and was very quick. Line was quite long but they got everybody through fast. Food was good.
Atmosphere: 5
Food: 5
Service: 5
Liz Timmerman
The staff is amazing here. They are better than the staff at the hopkins store. They always have what i like. Unless its late at nite which is understandable. Because the cooks go home after dinner rush. The food is healthy and great. ABIY from the hopkins store is really great.
Atmosphere: 5
Food: 5
Service: 5
Cameron Van Langen
Don't know how this location has such a low rating on Google. Great food quality, attentive and efficient staff, clean interior. 5 stars from me!
Atmosphere: 5
Food: 5
Service: 5
For red
Stingy workers gave me a burrito the size of a 12 OZ Coke can. Paid 16$ for a burrito the size of an airpod case
Atmosphere: 1
Food: 1
Service: 1
M Rivera
The manager in charge at the time we went there was so rude with us and other customers! So bad for this location we use to order for our crews every time we work around this area but after this visit we will look for something else He was turning on and off the soda machine and even after some customers discomfort he just don’t care!!!
Really good portion sizes on the meat. Guacamole always tastes very fresh. Usually chipotles are skimping during lunch but not this one
I've been a Chipotle fan for decades, with consistently great experiences in California—fresh food, quick service, and friendly staff. But this Shady Oak location in Minnetonka has been a total letdown, and this was my third bad visit in a row. I placed an online order for pickup at 11 AM, arrived a bit after to give them time since I know they can be busy. The order wasn't ready, and despite making eye contact with multiple employees while standing at the counter, they just kept going about their tasks without acknowledging me. It felt like I was invisible.When I finally asked about my order, one staff member sourly requested my name and then ignored me again—no update, no ETA. Another whispered that I'd have to cancel online myself if I wanted out. No apology or effort to help. If I'd ordered in line, it would have been faster, but defeats the point of app ordering for convenience. The team seems disengaged, like they hate being there. I've escalated to corporate for a refund, but I'm done with this spot—stick to other locations if you can.
Atmosphere: 2
Food: 4
Service: 1
Best Chipotle in Twin Cities (SLP is the worst). We get takeout from here weekly and staff are great. Kudos to hiring manager. This place is what fast food should be- quick, easy and convenient.
Service: 5
Its is exactly what you would expect from a Chipotle. The food was exactly what I wanted and the staff helped as much as they where able. The only problem is that if you order online and have an issue that the store can't effect (pricing, wrong location) they cannot help you. And the process of getting help from Chipotle online is terrible. Good store and staff and the price isn't totally ridiculous for what you get.
Atmosphere: 3
Food: 4
Service: 2
How come the burrito I ordered today was so tiny?? Is this some kind of inflation??
The quality of food has gone so subpar. The last time I got food here the rice was mush and the steak was just terrible and too salty. Now I ordered the carne instead and got guacamole and the guacamole is just old and tastes off. It's disgusting. If it's not fresh don't sell it, not a hard concept. I won't be coming back again.
Food: 1
Service: 3
Entire place was extremely dirty, steak strips were tough and chips were stale.
Atmosphere: 1
Food: 3
Service: 4
The evening manager is inhumane with young children. We are regular customers of this place, but after tonight we don't want to return. He told his employees that our children were making a huge mess on the floor! What does he expect from two children, ages 2 and 4, to eat like adults? They are children, they are learning. People like that shouldn't work in customer service!
Atmosphere: 1
Service: 1
This location is one of the worst chipotle's I have ever been to! The food is consistently bad. Today I did an online order for their drive thru, only to discover the drive thru was closed and blocked off. Why allow customers to order online if it is closed? The food was also terrible, the rice was undercooked and crunchy. Their support is no help either, it's just a chat bot who can't help you. Very disappointing! Their parking lot is a zoo because so many people are trying to figure out why the drive thru is closed. Do better chipotle!
Atmosphere: 1
Food: 1
Service: 1
Chipotle is the best for bowls . Fresh veggies and beans. Being a vegetarian this is my family's favorite restaurant.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Went for the lunch and was very quick. Line was quite long but they got everybody through fast. Food was good.
Atmosphere: 5
Food: 5
Service: 5
The staff is amazing here. They are better than the staff at the hopkins store. They always have what i like. Unless its late at nite which is understandable. Because the cooks go home after dinner rush. The food is healthy and great. ABIY from the hopkins store is really great.
Atmosphere: 5
Food: 5
Service: 5
Don't know how this location has such a low rating on Google. Great food quality, attentive and efficient staff, clean interior. 5 stars from me!
Atmosphere: 5
Food: 5
Service: 5
Stingy workers gave me a burrito the size of a 12 OZ Coke can. Paid 16$ for a burrito the size of an airpod case
Atmosphere: 1
Food: 1
Service: 1
The manager in charge at the time we went there was so rude with us and other customers!
So bad for this location we use to order for our crews every time we work around this area but after this visit we will look for something else
He was turning on and off the soda machine and even after some customers discomfort he just don’t care!!!
Atmosphere: 1
Food: 3
Service: 1
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