GOOD RESOLUTION TO ORDER PROBLEM I placed an order for delivery. When it did not arrive on time I called the location to find out why. Apparently there was a problem and the order was either not placed or not received by DoorDash. The person I spoke to was very apologetic and arranged to have the order delivered by someone from the store. It was delivered promptly along with a coupon for a free entree item on my next order. I was very pleased with how the problem was resolved and will order from this location again in the future. The sandwich was delicious and the chili was excellent
Grug Mind
Best sandwiches in
Atmosphere: 5
Food: 5
Service: 5
Joe Vo
Rude lady behind counter otherwise it would have been good.
Service: 1
Burton K.
A week ago Monday so 10 days ago I placed an order for 2 subs as I have been doing for a long time. This time I ordered over 90 minutes in advance cause I was busy at work. When I arrived they told me my order had failed even though I showed them my confirmation email and that my debit card had been charged. After 15 minutes talking to mgmt they told me they could make my order if I paid again which I declined. Then I logged into my potbelly account which stated the order was cancelled which I did not do I would have to be a total idiot to cancel an order then drive to pick it up. Well I used a free entree perk for one of the subs which I have yet to have back in my account. So enjoy my $8.29 and my 930 points I'm done! The food has always been great, however I sent an email to corporate 9 days ago and have yet to hear a pin drop. I worked in the restaurant industry for over 12 years and restaurants live and die by consistancy and customer service. Well taking my free entree when the website cancelled my order 90 minutes after I placed and paid for it is a hilarious joke. I had a long day at work and didn't want to cook, well I did anyway not by choice thanks to potbelly! Funny thing is I used to spend $70 a week at this location and apparently they don't care. I'm a single man with no kids so that's roughly 10 bucks a day on avg for 1 person. Idk what's up figure it out or lose more customers I love the food however after this experience I will eat and spend money elsewhere. Obviously they don't read the emails to customer service and that's too bad. Apparently customers don't matter to the high ups. The staff was always nice and I tip well everytime. Well all I wanted was to order pay for and receive my food as I always do and have the mistake reconciled which hasn't happened and now I don't care anymore so that's that and it's just to bad "perks week" was cool until they stole my points and didn't respond to my complaint. I loved the convenience of ordering and just walking in in and grabbing my order of the rack, but now that I know my order can just fail or get cancelled my points lost and it took over 48 hours to get my money back I won't be ordering to check my email on the way there to see if the system chose to cancel it for no reason. I feel bad for the staff minus the unhelpful mgmt. This place has lost my business over wasting a half hour of my time and a free sub mgmt trying to charge me twice and no follow up after they cancelled my order while I was on the way to pick it up.
John Richard
The food was flavorful and enjoyable. Service was absolutely phenomenal!The outdoor seating was a bit worn.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Zapp
Charlie B.
This restaurant is darn near a self-serve style place like so many have become. Call me old fashioned but I don't mind paying a tip for a wait person to explain to me how the ordering process works. While I'm figuring out what to do I see that not only do I have to choose 2 sizes of breads but 3 kinds of bread. The terms for bread are not big or small but "regular" and "skinny" which is a misnomer because it's not skinny it's just shorter. If the regular size which is really the large size was called "foot long" that is already used by Sub Sandwiches and then those are not actually a real 12 inches. So you order by name but then you have a choice of those items before it goes through the giant melting machine. After that you still have more choices of ingredients or as they are called, toppings. Now I'm OK with having choices but also if a menu item is designed to taste good with a certain number of items I am willing to accept the judgment of the chef. Of course, if I don't want hot peppers I can ask to have them removed or I can do it myself.Bottom line is that I ordered a Veggie Melt on regular size flat bread with all 3 cheeses and all the vegetable toppings except hot peppers and the whole thing tasted pretty darn good. So I did not really choose anything but I burned up a few billion brain cells trying to figure out the so called "system". Maybe I just don't get out that much. Next time I would rather go to a sit down and get waited on but I was sent here by my family members to pick up an order because they couldn't figure out how to order online in order to get a free sandwich offer but the order was completely prepared wrong because of the confusion of what and how to do things but that's a whole different story which involves lack of communication by everyone concerned etc, etc.
Braydon McFarlin
Me and my friends stopped by for lunch we ordered two chicken sandwiches and one Italian, A couple hours later we all got super sick from food poisoning The chicken was very undercooked.
Issa Konaté
best sandwich in town, I love the food and we keep coming back!
Dan's Southside Marine
Never open - website said “open” sign on door says open - its 12:15pm on a Saturday. In the time it took me to write this I watched 3 other people walk up and try the locked door.
August B.
I want to start off by saying that the food was very delicious. However, one of the workers was extremely rude and condescending. I was extremely excited to try PotBelly as I haven't been before and was having a great day at the mall beforehand. I didn't really know how Potbelly worked since I hadn't been there before but the man who you first interact with was extremely condescending and not helping me out despite it being my first time. My family that I was with also agreed that he was rude. I understand that they were busy and it's hard working in fast food, however I worked in fast food for quite a while and it's not hard to at least be nice to customers, especially when the customers aren't being rude to you in the first place. It really just ruined the rest of my day and my family and I described the experience as "a nightmare". I really wish I could return to this location because the food was great and the rest of the employees were nice, but this one employee really soured the experience.
Absolutely horrible. Never fully staffed. Closed early constantly. Always have to drive to the store foe it to be closed early and or online only. Staff is slow and there portion/serving sizes are always off. Go anywhere else if you want something good to eat
Roger P.
Ordered 2 regular sandwiches and 2 cookies on-line at 5:27, which were supposed to be ready at 5:42. The Potbelly app said they were no longer "in progress" at 5:40. However, Sandwiches were not ready until 6:01. This restaurant was staffed with 3 employees on a "buy one get one free" day. This was Ridiculous. We ordered 2 cookies but received none. Also, one of the sandwiches was missing the cheese that was ordered. Unfortunately, these mistakes were not discovered until we were at home which is 15 minutes away from this Potbelly restaurant. This is not the first issue we have had with this Potbelly location in the last few months.
Beau Ballin
This place still can’t decide when it’s open or closed. Pro tip - consider updating hours posted on the window of your store if you are now closed on the weekends.
Ydnar
Never open - website said “open” sign on door says open - its 12:15pm on a Saturday. In the time it took me to write this I watched 3 other people walk up and try the locked door.
Nichole Wagner
Love the chicken salad sandwich and broccoli cheddar soup!
GOOD RESOLUTION TO ORDER PROBLEM I placed an order for delivery. When it did not arrive on time I called the location to find out why. Apparently there was a problem and the order was either not placed or not received by DoorDash. The person I spoke to was very apologetic and arranged to have the order delivered by someone from the store. It was delivered promptly along with a coupon for a free entree item on my next order. I was very pleased with how the problem was resolved and will order from this location again in the future. The sandwich was delicious and the chili was excellent
Best sandwiches in
Atmosphere: 5
Food: 5
Service: 5
Rude lady behind counter otherwise it would have been good.
Service: 1
A week ago Monday so 10 days ago I placed an order for 2 subs as I have been doing for a long time. This time I ordered over 90 minutes in advance cause I was busy at work. When I arrived they told me my order had failed even though I showed them my confirmation email and that my debit card had been charged. After 15 minutes talking to mgmt they told me they could make my order if I paid again which I declined. Then I logged into my potbelly account which stated the order was cancelled which I did not do I would have to be a total idiot to cancel an order then drive to pick it up. Well I used a free entree perk for one of the subs which I have yet to have back in my account. So enjoy my $8.29 and my 930 points I'm done! The food has always been great, however I sent an email to corporate 9 days ago and have yet to hear a pin drop. I worked in the restaurant industry for over 12 years and restaurants live and die by consistancy and customer service. Well taking my free entree when the website cancelled my order 90 minutes after I placed and paid for it is a hilarious joke. I had a long day at work and didn't want to cook, well I did anyway not by choice thanks to potbelly! Funny thing is I used to spend $70 a week at this location and apparently they don't care. I'm a single man with no kids so that's roughly 10 bucks a day on avg for 1 person. Idk what's up figure it out or lose more customers I love the food however after this experience I will eat and spend money elsewhere. Obviously they don't read the emails to customer service and that's too bad. Apparently customers don't matter to the high ups. The staff was always nice and I tip well everytime. Well all I wanted was to order pay for and receive my food as I always do and have the mistake reconciled which hasn't happened and now I don't care anymore so that's that and it's just to bad "perks week" was cool until they stole my points and didn't respond to my complaint. I loved the convenience of ordering and just walking in in and grabbing my order of the rack, but now that I know my order can just fail or get cancelled my points lost and it took over 48 hours to get my money back I won't be ordering to check my email on the way there to see if the system chose to cancel it for no reason. I feel bad for the staff minus the unhelpful mgmt. This place has lost my business over wasting a half hour of my time and a free sub mgmt trying to charge me twice and no follow up after they cancelled my order while I was on the way to pick it up.
The food was flavorful and enjoyable. Service was absolutely phenomenal!The outdoor seating was a bit worn.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Zapp
This restaurant is darn near a self-serve style place like so many have become. Call me old fashioned but I don't mind paying a tip for a wait person to explain to me how the ordering process works. While I'm figuring out what to do I see that not only do I have to choose 2 sizes of breads but 3 kinds of bread. The terms for bread are not big or small but "regular" and "skinny" which is a misnomer because it's not skinny it's just shorter. If the regular size which is really the large size was called "foot long" that is already used by Sub Sandwiches and then those are not actually a real 12 inches. So you order by name but then you have a choice of those items before it goes through the giant melting machine. After that you still have more choices of ingredients or as they are called, toppings. Now I'm OK with having choices but also if a menu item is designed to taste good with a certain number of items I am willing to accept the judgment of the chef. Of course, if I don't want hot peppers I can ask to have them removed or I can do it myself.Bottom line is that I ordered a Veggie Melt on regular size flat bread with all 3 cheeses and all the vegetable toppings except hot peppers and the whole thing tasted pretty darn good. So I did not really choose anything but I burned up a few billion brain cells trying to figure out the so called "system". Maybe I just don't get out that much. Next time I would rather go to a sit down and get waited on but I was sent here by my family members to pick up an order because they couldn't figure out how to order online in order to get a free sandwich offer but the order was completely prepared wrong because of the confusion of what and how to do things but that's a whole different story which involves lack of communication by everyone concerned etc, etc.
Me and my friends stopped by for lunch we ordered two chicken sandwiches and one Italian, A couple hours later we all got super sick from food poisoning The chicken was very undercooked.
best sandwich in town, I love the food and we keep coming back!
Never open - website said “open” sign on door says open - its 12:15pm on a Saturday. In the time it took me to write this I watched 3 other people walk up and try the locked door.
I want to start off by saying that the food was very delicious. However, one of the workers was extremely rude and condescending. I was extremely excited to try PotBelly as I haven't been before and was having a great day at the mall beforehand. I didn't really know how Potbelly worked since I hadn't been there before but the man who you first interact with was extremely condescending and not helping me out despite it being my first time. My family that I was with also agreed that he was rude. I understand that they were busy and it's hard working in fast food, however I worked in fast food for quite a while and it's not hard to at least be nice to customers, especially when the customers aren't being rude to you in the first place. It really just ruined the rest of my day and my family and I described the experience as "a nightmare". I really wish I could return to this location because the food was great and the rest of the employees were nice, but this one employee really soured the experience.
Restaurantji Recommends
Absolutely horrible. Never fully staffed. Closed early constantly. Always have to drive to the store foe it to be closed early and or online only. Staff is slow and there portion/serving sizes are always off. Go anywhere else if you want something good to eat
Ordered 2 regular sandwiches and 2 cookies on-line at 5:27, which were supposed to be ready at 5:42. The Potbelly app said they were no longer "in progress" at 5:40. However, Sandwiches were not ready until 6:01. This restaurant was staffed with 3 employees on a "buy one get one free" day. This was Ridiculous. We ordered 2 cookies but received none. Also, one of the sandwiches was missing the cheese that was ordered. Unfortunately, these mistakes were not discovered until we were at home which is 15 minutes away from this Potbelly restaurant. This is not the first issue we have had with this Potbelly location in the last few months.
This place still can’t decide when it’s open or closed. Pro tip - consider updating hours posted on the window of your store if you are now closed on the weekends.
Never open - website said “open” sign on door says open - its 12:15pm on a Saturday. In the time it took me to write this I watched 3 other people walk up and try the locked door.
Love the chicken salad sandwich and broccoli cheddar soup!