Panera Bread

Edible but expensive.

Visited this Panera yesterday! We ordered food for 3 people. Ran into an issue with the paper gift card. When typed in by the clerk, it was declined. We knew it had money on it so I added it to my app and redeemed it that way. Asked for one of the meals to go and the whole meal was made to go. We also ordered a cookie and didn’t receive. Had to go up and grab it. We ended up just leaving due to the issues and ate it at home. Food was good, just wish service was better.

Atmosphere: 4

Food: 5

Service: 2

Husband tried to order food for 2 people. Person behind counter insisted he needed to do a Pick 2. He said he did not want a Pick 2. Said he wanted a full sandwich and a full salad. He got a Pick 2 whether he wanted it or not. Not enough food for 2 people! Does anyone at this store listen to the customer?

Atmosphere: 3

Food: 3

Service: 1

JULIE was amazing give her raise.

Atmosphere: 5

Food: 5

Service: 5

Reliable large order accutate and ready when promised

Atmosphere: 5

Food: 5

Service: 5

dirty. food was cold, very disappointing. it took forever to get 2 mac and cheese and a bagel.. yet one mac and cheese was cold?? they put it in the microwave in front of me and seemed to think this was exemplary service. will not be coming back

Atmosphere: 1

Food: 2

Service: 1

Thank you so much because: the coffee was all made and ready to go there was plenty of sugar and cream. Even the ice coffee was full and the ice machine had ice cubes. This is such an improvement over last year. The staff is also much improved from 2023-2024. Highly recommend.

Panera Eagan could learn a lot from this location.

Atmosphere: 5

Food: 5

Service: 5

I am new to Rochester. First visit here I ordered an asiago and an everything bagel. I learned this location also has issues with their bagel slicer not slicing evenly so I asked for it to be sliced by hand. They came out perfect for lightly toasting at home.

I love how the bagels are now lightly crispy on the outside! The bakery items were full and presented well. Staff was busy and the location looked great. Great experience and vibe. I will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

This is by far the SLOWEST panera I have ever been to. I don't know how many staff a normal Panera has but this one has 2 or 3 people in kitchen. It will take them on average 15 minutes to fill and order, so if you have just 3 people in front of the line, you are expecting to wait an hour. This is also not a one-time occurrence. The service is consistently slow. I am finally writing this review because this time it took them almost 2 hours to fill my order and there was only 5 people in front of me. This cannot possibly be acceptable. Whoever runs this location is incompetent and should not be allowed to manage analy more

Service: 1

Very great people.

Atmosphere: 5

Food: 5

Service: 5

You’d think after coming here 3–4 times a week they could manage to get my order right just once without me having to babysit the process. I know all the staff by face even, and I’m sure they’re just as tired of me pointing out the mistake as I am of constantly dealing with them. It’s like accuracy and customer service don’t exist here. Honestly, if it weren’t for the app perks and leftover gift cards, I’d have walked away from this circus a long time ago. Worst customer service by far and that’s saying something. Mc Donald’s has them beat by light years…

Atmosphere: 2

Food: 4

Service: 1

Came fornlunch after church.....No service whatsoever......apparently you order at the order pad which is not directed anywhere......only figured it out because another patron jumped ahead of us to use the pad. Stood at register for 15 minutes while manager kept looking at us without saying a word.......too busy chasing the completely unmotivated workers. Now have been sitting here for 15 minutes and our name isnatill down the liat 7 names......hope we make it home before dark! Costs keep going up and up...... customer service keeps getting worse and worse. Won't be back.

Atmosphere: 3

Food: 3

Service: 1

My hot sandwich was not hot. This is the last time I'll be going to Panera. All but the very first time they have done something wrong with my order. I'm done

Atmosphere: 4

Food: 2

Service: 4

Good food.. Clean

Atmosphere: 4

Food: 5

Service: 4

Best bagels anywhere. Get there early to get your favorites.

Atmosphere: 5

Food: 5

Service: 5