At the bottom of my drink I found a star sticker, the kind people put on their faces. Seriously gross. If I hadn’t looked down at the right moment I would have drank it. It’s unclear if it fell off someone’s face or was put in intentionally
Atmosphere: 3
Food: 1
Service: 1
Patrick Elmore
Super nice staff, very quick with large orders of 11 coffees. Recommend place.
A few days ago I went for a strawberry lemonade and the girl on the speaker, in addition to being rude, did not tell us that she did not have strawberries and when I asked her "why are there no strawberries in my lemonade" she yelled at me "we are out" and closed the door on me. window in the face. What kind of service training do you give them? And when I spoke with the manager, a boy of about 16 years old helped me and he didn't give me a solution to the problem either. He gave me two stupid $4 dollar cards and a scoff. Their service is disgusting and I tried to contact the regional manager and guess what! He never answered emails or calls. They should focus on customer service, without customers the business does not work. They should definitely stop hiring minors.
Tianqi Gao Smith
I forgot to order at the sign and was asked why didn't I stop at the sign to order when I got to the window. I came to Starbucks to be served not asked why questions. Maybe a better way to communicate could be, we take orders at the sign, would you mind coming though again? In addition, the server was not polite when I requested a remake of the beverage. I don't come to Starbucks often these days and experience like this discourage me to return.
Atmosphere: 5
Food: 1
Service: 1
Sarah Jones
*Resubmitting since I accidentally submitted to the West Circle Hyvee location when my review is for the Commerce location near CostCo. My daughter and I went for the BOGO on 7/30/24 around 12:40pm. The lady that took our order was friendly but the guy who took my phone to scan my rewards ended up having an attitude. He scanned my phone then told me my total was $12 something. I reminded him it’s BOGO. He went around the corner to the cash register (assuming), came back, and said it’s half off. I asked what the total was and he rolled his eyes and started to head back to I’m assuming the cash register when he then turned around and handed me my one coffee and said, “forget it, you can just have it”. As the window was shutting, I mentioned I had another drink. Not sure what he said but I think it was that he was making it. (Like I said the window was half closed). I waited and another lady brought my coffee. I asked her what the guy’s problem was but she didn’t say anything. I told her I didn’t pay and I proceeded to pay. I normally don’t like to complain but I was thrown off by this service when all I did was ask for my total. I understand ppl have bad days but if it’s the same guy I see standing around when all the other workers are busy making drinks then maybe he should find a new job.
Edwina H.
The Lady at the window was super nice with clean nails. I love frequenting places like this on Fridays and they made my Friday yesterday
Atmosphere: 5
Food: 5
Service: 5
A Gardner
I went inside and ordered one lavender latte at 7:35am. Very basic, no special add ons. I didn't get it until 7:56am. Many people came after me, but got their beverages before mine. Waiting 20 minutes for one beverage is not acceptable, especially when people are on their way to work.
Brennda Kariny
Very good service, and the drink was very well made, perfect for spring.
Atmosphere: 5
Food: 5
Service: 5
Caitlyn Kessel
I went to Starbucks yesterday while I was on my lunch break and happened to be having a really rough morning and the gentleman in the drive through was so kind to me, he made my whole day! Definitely my favorite Starbucks in town by far.
Atmosphere: 5
Food: 5
Service: 5
Angel Santos
Perfect product and amazing staff. Dennis was so patient and sweet with me.
At the bottom of my drink I found a star sticker, the kind people put on their faces. Seriously gross. If I hadn’t looked down at the right moment I would have drank it. It’s unclear if it fell off someone’s face or was put in intentionally
Atmosphere: 3
Food: 1
Service: 1
Super nice staff, very quick with large orders of 11 coffees. Recommend place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade, Bacon Gouda & Egg Sandwich
A few days ago I went for a strawberry lemonade and the girl on the speaker, in addition to being rude, did not tell us that she did not have strawberries and when I asked her "why are there no strawberries in my lemonade" she yelled at me "we are out" and closed the door on me. window in the face. What kind of service training do you give them? And when I spoke with the manager, a boy of about 16 years old helped me and he didn't give me a solution to the problem either. He gave me two stupid $4 dollar cards and a scoff. Their service is disgusting and I tried to contact the regional manager and guess what! He never answered emails or calls. They should focus on customer service, without customers the business does not work. They should definitely stop hiring minors.
I forgot to order at the sign and was asked why didn't I stop at the sign to order when I got to the window. I came to Starbucks to be served not asked why questions. Maybe a better way to communicate could be, we take orders at the sign, would you mind coming though again? In addition, the server was not polite when I requested a remake of the beverage. I don't come to Starbucks often these days and experience like this discourage me to return.
Atmosphere: 5
Food: 1
Service: 1
*Resubmitting since I accidentally submitted to the West Circle Hyvee location when my review is for the Commerce location near CostCo.
My daughter and I went for the BOGO on 7/30/24 around 12:40pm. The lady that took our order was friendly but the guy who took my phone to scan my rewards ended up having an attitude. He scanned my phone then told me my total was $12 something. I reminded him it’s BOGO. He went around the corner to the cash register (assuming), came back, and said it’s half off. I asked what the total was and he rolled his eyes and started to head back to I’m assuming the cash register when he then turned around and handed me my one coffee and said, “forget it, you can just have it”. As the window was shutting, I mentioned I had another drink. Not sure what he said but I think it was that he was making it. (Like I said the window was half closed). I waited and another lady brought my coffee. I asked her what the guy’s problem was but she didn’t say anything. I told her I didn’t pay and I proceeded to pay. I normally don’t like to complain but I was thrown off by this service when all I did was ask for my total. I understand ppl have bad days but if it’s the same guy I see standing around when all the other workers are busy making drinks then maybe he should find a new job.
The Lady at the window was super nice with clean nails. I love frequenting places like this on Fridays and they made my Friday yesterday
Atmosphere: 5
Food: 5
Service: 5
I went inside and ordered one lavender latte at 7:35am. Very basic, no special add ons. I didn't get it until 7:56am. Many people came after me, but got their beverages before mine. Waiting 20 minutes for one beverage is not acceptable, especially when people are on their way to work.
Very good service, and the drink was very well made, perfect for spring.
Atmosphere: 5
Food: 5
Service: 5
I went to Starbucks yesterday while I was on my lunch break and happened to be having a really rough morning and the gentleman in the drive through was so kind to me, he made my whole day! Definitely my favorite Starbucks in town by far.
Atmosphere: 5
Food: 5
Service: 5
Perfect product and amazing staff. Dennis was so patient and sweet with me.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The ladies working were so sweet. The coffee was good as always and the sandwich was
Atmosphere: 5
Food: 5
Service: 5
Ordered a pistachio cream vente latte. they put whipped dream on top sprinkled with cinnamon or closed. On top
Atmosphere: 5
Food: 3
Service: 5
Everyone is always so nice, even with how busy they've been ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chestnut Praline Crème, Chocolate Croissant
The staff was very unfriendly and didn’t get the order correctly apparently a venti is now a small drink ? and they gave us the wrong
Food: 1
Service: 1
Recommended dishes: Salted Almond Chocolate Bites, Chocolate Croissant
Typical Starbucks. No problems. Drinks were good. Service was fast and accurate. Staff was friendly and helpful.
Atmosphere: 4
Food: 5
Service: 5
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