Don’t go here if you want to get what you specifically asked for, if you want the completely wrong order that couldn’t be messed up worse go here!!
Heather Knight
This location has messed up our order two out of the last three times we went - and the second time was to get the free bagels they owed us from the first screw up. They refuse to correct the mistake over the phone and require you to drive back to get a refund, going out of your way to correct a mistake they made. Unbelievably poor customer service, and they refuse to fix it.
Alison Weske
This location must've undergone new management & employees because for the first time ever, the team was prompt and communicative, and the food was delivered above par. Major props to the guy taking orders too. He was great at his job and did some serious multitasking 👍🏻!
thomas Stokman
This place should not be in business. The service is slower than I could believe. How can you only toast one bagel at a time? The atmosphere is also terrible, making it a take out only place. It has a New York standard of customer service with a Midwest lack of energy.
Brian TheGardener
The Bruegger's Bagel in my town has the sweetest, kindest most friendly people working here!
BL D-G
Today I bought a farmhouse sandwich, french toast bagel and a muffin. Both bagels were overcooked and hard/crunchy, borderline burnt. The muffin was very over cooked, also close to burnt. If your staff accidently over cooks batches, make new ones. I trust you all are skilled at recognizing over baked items...maybe just try caring.
Jeff Short
This place is awful. Always seem to be very slow. Last time for me. Ordered online 40 minutes ahead and arrived to find the order 20 minutes behind and the staff is giving me unbelievable attitude. Just absolutely the worst customer service.
Jordan Holm
Woke up today and reaaaaaly wanted a blueberry bagel, so I open up Postmates to place my order…. I don’t want to be cheap so I also order an egg and cheese sandwich and an orange juice. I wait, so excited for my breakfast…. It finally arrives….. wrong order. The only thing they got right was the orange juice… not to mention everything was loaded with meat and I’m a vegetarian so I couldn’t even indulge in the wrong order I received…I’m disappointed but not upset bc we all make mistakes! But still I am determined to get a blueberry bagel…. The craving is still strong- so I get my refund and start a new order- this time I just want the blueberry bagel- made it simple. Now I’m going on liiiike over an hour of waiting for this bagel….. delivery driver picks it up…. She’s on her way…. I’m so excited for this bagel…. It’ll be the best part of my day…. Food arrives…. WRONG ORDER AGAIN. You’re killin’ me Brueggers bagels… you’re killin’ me.
Food: 2
Service: 1
Andy McCullough
OK, so the people in the reviews who are talking this place down have no idea what they’re talking about. This is the best bagel in the Twin Cities. The inside isn’t rundown, it’s just moving all the time because of how good the bagels are. They never not have hot coffee on tap ready to go, and it’s clear the people with that experience has came when there were like 40 people there, because it is the best bagel in St. Paul and Minneapolis.
What makes the bagel special or the bubbles on the back of it, and how they toast them to ensure crispiness on the outside and also a great bagel boiled innards.
The owner of this place truly cares about it and has built a team up to scale for their demand because they are the best bagel in the Twin Cities! I’m a regular, I find myself there maybe once or twice or three times a week. This is not like me , but I find myself craving what they make and I’ve always been impressed. You’ll see them hand, make the bagels in the back room from where you stand, ordering, hand, boiling them hand, baking them all by hand.
Anyone who thinks the other top performers in the area like the Saint Paul Bagelry Are high-quality have no idea what they’re talking about and have never experienced a decent New York City bagel.
Highly recommend you check this place, order ahead if you don’t like the line, and personally, I prefer my bagels toasted extra, that way you get the incredible flaky crunch of the yeast bubbles. Also the jalapeño cream cheeses absolute fire.
You’re getting a lot of reviews from Waspy uppity types who live around the area who are Pearl clutching about lines and boxes in the foyer. It’s best that if have problems with it that you stay away too, and leave the best for us.
Guy at register should not be checking customers out in my opinion. Tried to ask if there was any new bagles his answer was whatever over there than i asked him what flavors would go good with the cinnamon raison and he acted like he didn't want to help me. Black long hair maybe do some custome service training foods always good but expect more from grand Ave
First time in this BB and I’m highly disappointed. Made me the worst bagel I’ve ever had. I always order the same in another location and this just made me not even want to go back. Place was dead too.
Atmosphere: 2
Food: 1
Service: 1
Alex Card
Edit 10/26 - Be the first thing they make and everything comes out on time! Upped a star.
The people are great and apologetic, my tip to everyone that wants to cater an order at this location: order it to be ready for 30 minutes earlier than you intend to pick-up.
The last few catering orders for 24 sandwiches have been consistently 30 minutes behind schedule. Save yourself the rush and give yourself that half hour back.
Again, lovely people; the staff look like they get along with each other well, and they are friendly with the customers. the system of timing it out just isn't quite right.
Good bagels for a chain.
Don’t go here if you want to get what you specifically asked for, if you want the completely wrong order that couldn’t be messed up worse go here!!
This location has messed up our order two out of the last three times we went - and the second time was to get the free bagels they owed us from the first screw up. They refuse to correct the mistake over the phone and require you to drive back to get a refund, going out of your way to correct a mistake they made. Unbelievably poor customer service, and they refuse to fix it.
This location must've undergone new management & employees because for the first time ever, the team was prompt and communicative, and the food was delivered above par. Major props to the guy taking orders too. He was great at his job and did some serious multitasking 👍🏻!
This place should not be in business. The service is slower than I could believe. How can you only toast one bagel at a time? The atmosphere is also terrible, making it a take out only place. It has a New York standard of customer service with a Midwest lack of energy.
The Bruegger's Bagel in my town has the sweetest, kindest most friendly people working here!
Today I bought a farmhouse sandwich, french toast bagel and a muffin. Both bagels were overcooked and hard/crunchy, borderline burnt. The muffin was very over cooked, also close to burnt. If your staff accidently over cooks batches, make new ones. I trust you all are skilled at recognizing over baked items...maybe just try caring.
This place is awful. Always seem to be very slow. Last time for me. Ordered online 40 minutes ahead and arrived to find the order 20 minutes behind and the staff is giving me unbelievable attitude. Just absolutely the worst customer service.
Woke up today and reaaaaaly wanted a blueberry bagel, so I open up Postmates to place my order…. I don’t want to be cheap so I also order an egg and cheese sandwich and an orange juice. I wait, so excited for my breakfast…. It finally arrives….. wrong order. The only thing they got right was the orange juice… not to mention everything was loaded with meat and I’m a vegetarian so I couldn’t even indulge in the wrong order I received…I’m disappointed but not upset bc we all make mistakes! But still I am determined to get a blueberry bagel…. The craving is still strong- so I get my refund and start a new order- this time I just want the blueberry bagel- made it simple. Now I’m going on liiiike over an hour of waiting for this bagel….. delivery driver picks it up…. She’s on her way…. I’m so excited for this bagel…. It’ll be the best part of my day…. Food arrives…. WRONG ORDER AGAIN. You’re killin’ me Brueggers bagels… you’re killin’ me.
Food: 2
Service: 1
OK, so the people in the reviews who are talking this place down have no idea what they’re talking about. This is the best bagel in the Twin Cities. The inside isn’t rundown, it’s just moving all the time because of how good the bagels are. They never not have hot coffee on tap ready to go, and it’s clear the people with that experience has came when there were like 40 people there, because it is the best bagel in St. Paul and Minneapolis.
What makes the bagel special or the bubbles on the back of it, and how they toast them to ensure crispiness on the outside and also a great bagel boiled innards.
The owner of this place truly cares about it and has built a team up to scale for their demand because they are the best bagel in the Twin Cities! I’m a regular, I find myself there maybe once or twice or three times a week. This is not like me , but I find myself craving what they make and I’ve always been impressed. You’ll see them hand, make the bagels in the back room from where you stand, ordering, hand, boiling them hand, baking them all by hand.
Anyone who thinks the other top performers in the area like the Saint Paul Bagelry Are high-quality have no idea what they’re talking about and have never experienced a decent New York City bagel.
Highly recommend you check this place, order ahead if you don’t like the line, and personally, I prefer my bagels toasted extra, that way you get the incredible flaky crunch of the yeast bubbles. Also the jalapeño cream cheeses absolute fire.
You’re getting a lot of reviews from Waspy uppity types who live around the area who are Pearl clutching about lines and boxes in the foyer. It’s best that if have problems with it that you stay away too, and leave the best for us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Restaurantji Recommends
Guy at register should not be checking customers out in my opinion. Tried to ask if there was any new bagles his answer was whatever over there than i asked him what flavors would go good with the cinnamon raison and he acted like he didn't want to help me. Black long hair maybe do some custome service training foods always good but expect more from grand Ave
Atmosphere: 5
Food: 5
Service: 1
Best bagels around
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Smoked Salmon, Sandwich, Bagel
First time in this BB and I’m highly disappointed. Made me the worst bagel I’ve ever had. I always order the same in another location and this just made me not even want to go back. Place was dead too.
Atmosphere: 2
Food: 1
Service: 1
Edit 10/26 - Be the first thing they make and everything comes out on time! Upped a star.
The people are great and apologetic, my tip to everyone that wants to cater an order at this location: order it to be ready for 30 minutes earlier than you intend to pick-up.
The last few catering orders for 24 sandwiches have been consistently 30 minutes behind schedule. Save yourself the rush and give yourself that half hour back.
Again, lovely people; the staff look like they get along with each other well, and they are friendly with the customers. the system of timing it out just isn't quite right.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Farmhouse, Sandwich, Bagel
Very good breakfast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Brisket
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