I was here at 3pm on 11-14-2024. The woman calling out the numbers put a smile on everybody's face! Her beautiful smile & her kind words to those grabbing their orders... Man! You forget to smile sometimes when you're traveling. At least I do. I'm lost in my own head and thoughts as I travel and she took me out of my head with her zest for life and ability to "see" you! Wow. Made my day!
Oh, and the burger was just fine. Thank you. ? Shakes are made with real ice cream! The strawberry shake was delightful.
Plenty of seating nearby in the little food court. Seating areas have eazy access plugins to charge back up!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger
Bill Dean
I caught them at a slow time so the staff was just having fun. Burger was to me in less than 5 minutes but I had no one in line ahead of me. Got a chocolate shake that took about the same time. Very tasty.
Atmosphere: 4
Food: 5
Service: 4
Holly
My mom has strict dietary restrictions. She asked for a cheeseburger with no bun or toppings (just the patty and cheese). She was charged extra. She asked the employee why it cost more than the regular price of the cheeseburger. The employee replied, "well you don't want it?" I'm sure it's not always pleasant to work in a fast food place within an airport, but that's no cause to charge more for less food and then be rude about it. I don't plan to return.
Jill
Terrible company. Don't eat here if you don't want to get sick. If they get your order wrong you will not get a refund.
Atmosphere: 1
Food: 1
Service: 1
Sarah Carsello
If you time it right, you don't have to wait too long. They have an order/pay and call your number model. There are two big screens to show what orders are being prepped and what is ready. Very helpful because it's impossible to hear your number called. My server must not have heard me when I ordered, because I didn't get everything I asked for (wasn't charged). The breakfast sandwich was good, nothing to run back for anytime soon but good enough to remember for future morning flights. A little messy but that's Smashburger for you!
Atmosphere: 4
Food: 4
Service: 4
LaShaye
I had a terrible experience with the staff. They displayed poor customer service and lacked any sense of compassion. The receipt printer wasn’t working, and they made an error with my order. When I brought this up, they asked me to provide a receipt, which I didn’t have due to the machine issue.
There was an unnecessary back and forth with me about what I had ordered, the staff member took back my chicken sandwich, threw some cheese on it, and handed me the same cold sandwich I had ordered 20 minutes earlier. The disregard for customer satisfaction and hygiene was appalling, and it completely ruined my experience. I couldn’t even eat the sandwich because I didn’t trust that it was handled in a sanitary manner.
This kind of customer service is a major red flag for me. What a waste of my time and $$$! Order number: 4037 | Time: 7:36 PM
Atmosphere: 1
Food: 1
Service: 1
N7 Krank
$23 for a dried out, tasteless trashburger, medium trashfries and medium fountain drink. Ridiculous!
Atmosphere: 1
Food: 1
Service: 2
Jane Lu
Very tasty. I tried to order using my phone, but it wasn’t working, instead, I ordered in person.
If you can’t choose between Smashburger or Starbucks (next to each other), I would 100% recommend getting breakfast at Smashburger over Starbucks before 9:30am any day! Why buy a crappy, flash frozen, and then warmed up Starbucks breakfast sandwich when you can get a freshly cooked breakfast sandwich at Smashburger?! It’s also bigger. Don’t think just do!
Breakfast sandwich was quite literally poison. Wish I had never tempted fate by eating the whole thing. I hadn’t tasted anything so suspect since I ate in a school cafeteria. I paid for it all day long… ?
Atmosphere: 3
Food: 1
Service: 3
Anas El-Aneed
Thier vegetarian burger patty tastes like rubber and the meat flavor is so strong probably grilling it with beef patties. Not to mention they once mixed my order with a meat one after ordering vegetarian one.
Vegetarian options: Avoid as the vegetarian patty tastes like rubber with strong beef flavor probably from other beef patties on the grill
Atmosphere: 4
Food: 1
Service: 3
Oluwabukola O
Let me start by saying, "SPEND YOUR MONEY ELSEWHERE." The manager( Chezelle) at the Msp location is very rude and unprofessional. Nigisti, the cashier upfront, has good customer skills but needs to pay attention to details(she always gets orders wrong). Plan to wait 15-20mins for your order, and you'd be lucky if they made it right. They are time-wasters!! This fast food should be closed down!! I am an airline worker, so this is not a one-time issue. Good luck.
Atmosphere: 1
Service: 1
daniel barrett
Anthony is extremely rude , needs to be fired , has no customer service , I don’t know who hired him but huge mistake , EXTREMELY RUDE !!!
Atmosphere: 1
Food: 1
Service: 1
Kenzie S.
Friendly staff, best tator tots & my fav honey mustard ?
I was here at 3pm on 11-14-2024. The woman calling out the numbers put a smile on everybody's face! Her beautiful smile & her kind words to those grabbing their orders... Man! You forget to smile sometimes when you're traveling. At least I do. I'm lost in my own head and thoughts as I travel and she took me out of my head with her zest for life and ability to "see" you! Wow. Made my day!
Oh, and the burger was just fine. Thank you. ? Shakes are made with real ice cream! The strawberry shake was delightful.
Plenty of seating nearby in the little food court. Seating areas have eazy access plugins to charge back up!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Cheeseburger
I caught them at a slow time so the staff was just having fun. Burger was to me in less than 5 minutes but I had no one in line ahead of me. Got a chocolate shake that took about the same time. Very tasty.
Atmosphere: 4
Food: 5
Service: 4
My mom has strict dietary restrictions. She asked for a cheeseburger with no bun or toppings (just the patty and cheese). She was charged extra. She asked the employee why it cost more than the regular price of the cheeseburger. The employee replied, "well you don't want it?"
I'm sure it's not always pleasant to work in a fast food place within an airport, but that's no cause to charge more for less food and then be rude about it. I don't plan to return.
Terrible company. Don't eat here if you don't want to get sick. If they get your order wrong you will not get a refund.
Atmosphere: 1
Food: 1
Service: 1
If you time it right, you don't have to wait too long. They have an order/pay and call your number model. There are two big screens to show what orders are being prepped and what is ready. Very helpful because it's impossible to hear your number called. My server must not have heard me when I ordered, because I didn't get everything I asked for (wasn't charged). The breakfast sandwich was good, nothing to run back for anytime soon but good enough to remember for future morning flights. A little messy but that's Smashburger for you!
Atmosphere: 4
Food: 4
Service: 4
I had a terrible experience with the staff. They displayed poor customer service and lacked any sense of compassion. The receipt printer wasn’t working, and they made an error with my order. When I brought this up, they asked me to provide a receipt, which I didn’t have due to the machine issue.
There was an unnecessary back and forth with me about what I had ordered, the staff member took back my chicken sandwich, threw some cheese on it, and handed me the same cold sandwich I had ordered 20 minutes earlier. The disregard for customer satisfaction and hygiene was appalling, and it completely ruined my experience. I couldn’t even eat the sandwich because I didn’t trust that it was handled in a sanitary manner.
This kind of customer service is a major red flag for me.
What a waste of my time and $$$!
Order number: 4037 | Time: 7:36 PM
Atmosphere: 1
Food: 1
Service: 1
$23 for a dried out, tasteless trashburger, medium trashfries and medium fountain drink. Ridiculous!
Atmosphere: 1
Food: 1
Service: 2
Very tasty. I tried to order using my phone, but it wasn’t working, instead, I ordered in person.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sweet Potato Fries, Signature Smash Burger
If you can’t choose between Smashburger or Starbucks (next to each other), I would 100% recommend getting breakfast at Smashburger over Starbucks before 9:30am any day!
Why buy a crappy, flash frozen, and then warmed up Starbucks breakfast sandwich when you can get a freshly cooked breakfast sandwich at Smashburger?! It’s also bigger.
Don’t think just do!
Food: 5
Service: 5
20 minute wait for food ???
It wasn’t busy
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Breakfast sandwich was quite literally poison. Wish I had never tempted fate by eating the whole thing. I hadn’t tasted anything so suspect since I ate in a school cafeteria. I paid for it all day long… ?
Atmosphere: 3
Food: 1
Service: 3
Thier vegetarian burger patty tastes like rubber and the meat flavor is so strong probably grilling it with beef patties. Not to mention they once mixed my order with a meat one after ordering vegetarian one.
Vegetarian options: Avoid as the vegetarian patty tastes like rubber with strong beef flavor probably from other beef patties on the grill
Atmosphere: 4
Food: 1
Service: 3
Let me start by saying, "SPEND YOUR MONEY ELSEWHERE." The manager( Chezelle) at the Msp location is very rude and unprofessional. Nigisti, the cashier upfront, has good customer skills but needs to pay attention to details(she always gets orders wrong).
Plan to wait 15-20mins for your order, and you'd be lucky if they made it right. They are time-wasters!! This fast food should be closed down!! I am an airline worker, so this is not a one-time issue. Good luck.
Atmosphere: 1
Service: 1
Anthony is extremely rude , needs to be fired , has no customer service , I don’t know who hired him but huge mistake , EXTREMELY RUDE !!!
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, best tator tots & my fav honey mustard ?
Loading...