Pizza Hut
$ • Pizza, Takeout, Fast Food
Hours:
397 Hyde Park Rd Unit 130, Leechburg
(724) 374-4528
About Pizza Hut
Customers' Favorites
Pizza Hut Reviews
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Leechburg Pizza Hut!!!
The worst customer service, especially Phoebe!!!!
At 12:50, I pescheduled delivery on the app for 5:45p.m. I received a text about 1:22 from DoorDash saying they werere on the way. I called the store to clarify and said that my order shouldn't be being delivered until 5:45. She said it already left so I can't change that. I said then thats a misunderstanding on your part and I'm not paying for that because I specifically ordered it for 5:45. Her...read full review
If you are not actually going to provide contactless delivery when it is requested, why offer it? It is literally promoted on the mobile app, it’s a pop-up. You can’t continue with your order unless you respond.
I received a gift card in the mail today from the GM & we placed an order for dinner from your Pizza Hut tonight.
Once again, I requested contactless delivery & your driver once again made us come out & sign for it. He was also not wearing a mask, which...read full review
They could make sure the food is left at a door the customer has access to. Would also be nice if they made sure the customer knew the food was delivered. And when customer calls an hour after it was delivered trying to find their food they could refrain from getting an attitude!
Menu
Hours
| Monday | 10:30AM - 10PM |
| Tuesday | 10:30AM - 10PM |
| Wednesday | 10:30AM - 10PM |
| Thursday | 10:30AM - 10PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 10PM |
Pizza Hut has received mixed reviews, reflecting both positive experiences and notable issues. Several customers praised the staff for their kindness and helpfulness. For example, one reviewer highlighted a staff member named Shawna, who corrected a mistake on their takeout order, describing her as wonderful. Another appreciated an employee named Marc for being attentive, kind, and helping customize a pizza exactly as desired, making for a perfect dinner after a long day. Additionally, a team member on 9/6/24 was praised for their friendly service and for drawing Sonic on a pizza box as a joke, which made the customer's night.
However, there are recurring complaints about customer service, especially related to the call center and certain employees. One reviewer expressed frustration with the call center, which was described as useless, and the store's confusion over delivery arrangements, leading to disappointment and higher costs through third-party services. Another customer shared a negative experience with a manager named Phoebe, who was rude and insistent, refusing to acknowledge a scheduled delivery and insulting the customer, which led to a dispute over a large refund. These reviews suggest that while the store staff can be friendly and helpful, issues with corporate communication, delivery misunderstandings, and some staff attitudes at the store can negatively impact the experience.
Overall, Pizza Hut offers good customer service from some staff members and tasty food, but inconsistencies and operational problems, especially related to delivery and customer support, can cause frustration.