Never get the order right. I'm not sure why I give them more chances. Should have gone to High Ridge. Someday I'll learn my lesson.
Aila Young
I’ve been here for 20 minutes and I still don’t have my food. It’s not even busy!!
Carla Birkholz
Though individual employees can make visiting this location a pleasant experience, service, food quality, and order accuracy are very inconsistent. As with many fast food locations, there seems to be a lot of employee turnover and inconsistent training of employees.
This is the closest location to home. So, about every 2-3 months, we give them another chance. We rarely get everything we ordered despite it being listed on the tag. So, I always check the order before leaving the parking lot. I can say they are generally very good about correcting the mistakes once I go back through the drive through or into the restaurant to tell them. It just defeats the purpose of ordering through the app and picking up at the drive through.
My most recent visit involved a large order for four adults. A number of different styles of burritos were involved. Though Taco Bell has developed ingenious wrappers that can be wrapped in a way to label multiple different menu items, they are not very helpful when used incorrectly. I had to spend 15-20 minutes taking each burrito out, unwrapping and opening them up, to figure out which was which and if I had everything we ordered. I then rewrapped them so that the labels were correct on all of the burritos instead of just some of them. Of course, it might have gone a little faster if ingredients were spread evenly through the burritos like in the “old days.” I guess that’s a drawback of living the Decades of Taco Bell and not just the promotion.
If you don’t mind slow service and taking time to double check your drive through order, you can roll the dice at this location. However, I wouldn’t bypass a different location to pick up your food here.
Earl Stringer
They make a great Cantina Crispy Chicken Taco Meal!
Jake W
Always out of beef. Like how the heck are you out of beef thats all you make
Chelsea Hlavaty
Idk who they hired about a month ago but they need to be fired. I've never had this many problems with my food before. Modifications being ignored, food made without the ingredients, food being very skimpy, etc etc. So my visits in the last month are... I ordered a tostada and they was barely any beans to cover even the middle of the shell... then a burrito supreme and it didn't have any tomatoes or sour cream but I didn't call about it. Next time I order 2 bean burritos with no onions and I got 2 bean burritos made normal with onion and sour cream??? Thet replaced that. Then couple days ago I ordered a doritos supreme, got no sour cream or tomatoes.... so today I called. Didn't get an apology or anything. I go to pickup the replacement dorito taco supreme and bought a few more items.... they gave me just the meat and sour cream with no lettuce, tomatoes, etc. So I go back through drive thru and they fix the taco. I get home and my nachos have the guacamole when I clearly asked no guac, it's on the tag. My soda had ice in it which I don't sweat about until everything else is messed up... and the nice older lady who made the soda, I didn't have to heart to have her remake it. I'm not even going to talk about the orders that have been skimpy. But can no one read? Sounds like your crew needs some extra training. This is ridiculous. I'm a frequent customer and I've never had this many issues in the year and a half I've been going to this location.
Tori Bowden
I went through the drive thru this evening around 10:15, the gentleman working the cash, I believe his name was Justin, was incredibly polite and such a delight to speak to during our transaction. Food came out quick and hot. Thank you for an awesome interaction!
Food: 5
Service: 5
Recommended dishes: Nacho
A Frog
The food here is horrible. I ate the chicken bowl I ordered but when I got to my side of black beans I was shocked, see picture. I’ve been to this location many times but recently it’s been bad. I’ll probably be driving to a different location next time. I know it’s fast food not a five star restaurant so I’m not expecting gourmet food but this was shocking. The girl at the window was extremely sweet though.
Food: 1
Service: 3
piesaac
Horrible service, inattentive and dismissive. Employees handed my order to someone else and did not inform me for over 45 minutes, after i asked for 2 updates on my order, and then wouldn’t issue me a refund because it was an online order. Pathetic excuse of customer service and even more abhorrent order management skills. Never come here.
They got my order wrong I ordered two soft chicken tacos and I said it specifically twice and they gave me two beef tacos with no lettuce even though I never said that and I had to drive back up there to get the right order and they didn’t even give me anything to make up for it. Charged me extra for original order because they wouldn’t take the others back. These teenagers need to learn how to listen when they’re taking an order.
Atmosphere: 1
Food: 3
Service: 1
Paula Harriss
I love Taco Bell but it is getting ridiculously expensive. $17 bucks for two chicken Quesadilla's with extra meat is not ok.
Atmosphere: 5
Food: 5
Service: 5
Guy West (GuitarmanGuy)
We were told our food would be brought to our table when it was ready. Instead someone bagged it up to go and it sat on the counter for 10 minutes. No one even noticed until we went back up to the register and asked about our food. They didn't even offer to make it fresh.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Jarboe
Ordered delivery, first time they forgot items. Replaced it and then the items were incorrect. Unfortunate situation but hopefully feedback will help in the future
Enjoy the Quick service
Never get the order right. I'm not sure why I give them more chances. Should have gone to High Ridge. Someday I'll learn my lesson.
I’ve been here for 20 minutes and I still don’t have my food. It’s not even busy!!
Though individual employees can make visiting this location a pleasant experience, service, food quality, and order accuracy are very inconsistent. As with many fast food locations, there seems to be a lot of employee turnover and inconsistent training of employees.
This is the closest location to home. So, about every 2-3 months, we give them another chance. We rarely get everything we ordered despite it being listed on the tag. So, I always check the order before leaving the parking lot. I can say they are generally very good about correcting the mistakes once I go back through the drive through or into the restaurant to tell them. It just defeats the purpose of ordering through the app and picking up at the drive through.
My most recent visit involved a large order for four adults. A number of different styles of burritos were involved. Though Taco Bell has developed ingenious wrappers that can be wrapped in a way to label multiple different menu items, they are not very helpful when used incorrectly. I had to spend 15-20 minutes taking each burrito out, unwrapping and opening them up, to figure out which was which and if I had everything we ordered. I then rewrapped them so that the labels were correct on all of the burritos instead of just some of them. Of course, it might have gone a little faster if ingredients were spread evenly through the burritos like in the “old days.” I guess that’s a drawback of living the Decades of Taco Bell and not just the promotion.
If you don’t mind slow service and taking time to double check your drive through order, you can roll the dice at this location. However, I wouldn’t bypass a different location to pick up your food here.
They make a great Cantina Crispy Chicken Taco Meal!
Always out of beef. Like how the heck are you out of beef thats all you make
Idk who they hired about a month ago but they need to be fired. I've never had this many problems with my food before. Modifications being ignored, food made without the ingredients, food being very skimpy, etc etc. So my visits in the last month are... I ordered a tostada and they was barely any beans to cover even the middle of the shell... then a burrito supreme and it didn't have any tomatoes or sour cream but I didn't call about it. Next time I order 2 bean burritos with no onions and I got 2 bean burritos made normal with onion and sour cream??? Thet replaced that. Then couple days ago I ordered a doritos supreme, got no sour cream or tomatoes.... so today I called. Didn't get an apology or anything. I go to pickup the replacement dorito taco supreme and bought a few more items.... they gave me just the meat and sour cream with no lettuce, tomatoes, etc. So I go back through drive thru and they fix the taco. I get home and my nachos have the guacamole when I clearly asked no guac, it's on the tag. My soda had ice in it which I don't sweat about until everything else is messed up... and the nice older lady who made the soda, I didn't have to heart to have her remake it. I'm not even going to talk about the orders that have been skimpy. But can no one read? Sounds like your crew needs some extra training. This is ridiculous. I'm a frequent customer and I've never had this many issues in the year and a half I've been going to this location.
I went through the drive thru this evening around 10:15, the gentleman working the cash, I believe his name was Justin, was incredibly polite and such a delight to speak to during our transaction. Food came out quick and hot. Thank you for an awesome interaction!
Food: 5
Service: 5
Recommended dishes: Nacho
The food here is horrible. I ate the chicken bowl I ordered but when I got to my side of black beans I was shocked, see picture. I’ve been to this location many times but recently it’s been bad. I’ll probably be driving to a different location next time. I know it’s fast food not a five star restaurant so I’m not expecting gourmet food but this was shocking. The girl at the window was extremely sweet though.
Food: 1
Service: 3
Horrible service, inattentive and dismissive. Employees handed my order to someone else and did not inform me for over 45 minutes, after i asked for 2 updates on my order, and then wouldn’t issue me a refund because it was an online order. Pathetic excuse of customer service and even more abhorrent order management skills. Never come here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They got my order wrong I ordered two soft chicken tacos and I said it specifically twice and they gave me two beef tacos with no lettuce even though I never said that and I had to drive back up there to get the right order and they didn’t even give me anything to make up for it. Charged me extra for original order because they wouldn’t take the others back. These teenagers need to learn how to listen when they’re taking an order.
Atmosphere: 1
Food: 3
Service: 1
I love Taco Bell but it is getting ridiculously expensive. $17 bucks for two chicken Quesadilla's with extra meat is not ok.
Atmosphere: 5
Food: 5
Service: 5
We were told our food would be brought to our table when it was ready. Instead someone bagged it up to go and it sat on the counter for 10 minutes. No one even noticed until we went back up to the register and asked about our food. They didn't even offer to make it fresh.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery, first time they forgot items. Replaced it and then the items were incorrect. Unfortunate situation but hopefully feedback will help in the future
Atmosphere: 5
Food: 3
Service: 4
Thank-you!!
Atmosphere: 5
Food: 5
Service: 5
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