Customers` Favorites
Customers` Favorites
“We had a 6 top on Friday April 17 at 6pm in Royal Oak. Danielle was our server, she was nice, polite and quick. The 1 appetizer for another couple came with their dinner. 4 of the six people got their meals. About 5 mins later our 2 burgers came. Both prepared wrong (order was 1 burger as is on menu, 1 burger with only pickles). Both were sent back. Waitress came over, realized we didn't have our meal, apologized. 5 mins later a manager came over and said our meal would be out soon. As our friends were just about finished with their meals, our burgers finally came, about 15 mins too late. Burgers were fine. Nothing to brag about, I ate half because I had lost my appetite. When the bill came, nothing was comped or reduced in price. My husband paid the bill and I was pretty PO'ed at him that he actually paid it without asking for some sort of discount. The steak ordered by a friend was super salty, and the chicken on the salad was dry. I know they have kinks to work out, but the place and food isn't really much to brag about.“
Customers` Favorites
“Excellent wings. Great service and very friendly and welcoming staff. Great pictures of the different rock groups“
“good food, great bourbon selection, great draft beer selection, canned and bottled too, great service. Don't be deterred by the name as there is plenty to choose from besides beer.“
Customers` Favorites
“Awesome place! Visiting from WA for our friends wedding. The food was amazing especially the wings. I was blown away by the level of customer service, they absolutely rock. Sucks I gotta go back to WA 🤣“
Customers` Favorites
“We enjoyed another fabulous authentic Mexican dinner last week! The hot sizzling Pollo Cancun with cheese melted over shrimp, and chicken was wonderful!! Normally, I enjoy the Taco Salad in a Fried shell, my favorite, but wanted to explore the shrimp 🍤 and Chicken served on a sizzling oven plate. The Shrimp and Chicken with mushrooms far surpassed my expectations. Best of all, I talked to Scott and meet Sergio with the El Tio Pepe family all there helping and smiling. Thank you, again. El Tio Pepe family!! Great to see you always! P.S. Try the Churros served with chocolate sauce and cajeta, Mexican caramel. Delicious!“
“Have been going to this place for a few years. Great selection and very knowledgeable staff. We had Brad on staff today and he is one of their best for recommendations. Highly recommend for craft beer, small batch spirits and their smoked wings! Deb loves their barrel aged margaritas!“
Customers` Favorites
“Walking down Main St on a beautiful evening and the patio caught our eye. The "dungeon" basement is cool and the bartender was really sweet. Having a fire when it got a bit chilly was the icing on the cake. Will definitely be recommending to friends and coming back for dinner soon.“
Customers` Favorites
“The food is phenomenal!!!!“
Customers` Favorites
“On July 12, got two orders of the hot honey chicken tender sandwich. They were overcooked and were hard and dried out. The last time I had them, they were cooked just right and very tender. Lately, I feel it is hit or miss.“
Customers` Favorites
“The food is phenomenal!!!!“
Customers` Favorites
“I have been a customer of Salt N Smoke for the past 4 years and always have had a wonderful experience, however this recent time with a nightmare to say the least... I ordered on 1/12/2022 around 8:45 PM via a Call-In on a Debit Card. What I ordered was (2) Bestie 2 Combos, one with Sweet Ribs and Smoked Wings sides were Sweet Potato Chips and Mac n Cheese, the 2nd Bestie 2 Combie was Ribs, Smoked wings and for the sides it was the Fries and the Mac N Cheese. Total for the Order was $41.72 Charged to VISA Debit Card Ending In (4360) I recently moved away to Iowa in the past 1 year so anytime I come into town in Saint Charles to see my parents which is often I always get Salt N Smoke in Saint Charles, MO I wish I could get it from Delmar if it was closer because I have never had a bad experience at that location ever, however Saint Charles is a different story. When I got to my parents I noticed all of the food was cold, not even slightly warm, I was really confused on how that was possible because I arrived at Salt N Smoke in Saint Charles before my order was finished. I ended up warming up both dinners because I did not want to waste food but still could not get myself to finish the meal mainly because there was something very wrong with the chicken almost like it was spoiled, my girlfriend was trying to be polite and ate everything to her regret, 1 day later she told me she had the worse stomach pain she has ever felt and it was so bad where we had to rush her to the E.R Hospital at Great River Health Center in Fort Madison, IA where we currently reside. After waiting 2 hours, doing blood tests and urine samples the doctor came to the conclusion that my girlfriend had gotten "Gastritis" which is a bad stomach inflammation which the doctor recommended it was caused from the poultry at the BBQ place she ate which was Salt N Smoke on Saint Charles... Tried to write them via Email no response, they will be hearing from my attorney.“
Customers` Favorites
“We ate their last night for dinner for the very first time. I must say the food was really good but, our appetizer came out which was the spicy Mac & cheese bites, they were good but cold in the center. I let the waitress know and she apologized. She took them back and bought a freshly made order and they were steaming hot and excellent! I got the double smash burger, which was really good, but it was cooked more like a regular hamburger because on a Smashburger the edges are crispy which adds to the flavor. My hamburger SB edges, even though it was a really good burger! I I would still recommend eating here because the food is really good and the service is excellent! I get it some days,there are off days and maybe that’s what happened. But we will definitely be back!“
Customers` Favorites
“i love this place, atmosphere ,and overall the food .staff is wonderful“
Customers` Favorites
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“I had the best experience ordering 4/1/26.
I ordered a gluten free calzone on DoorDash and added steak to it. They called me and said hey just letting you know the steak marinade has soy and we wanted to make sure that’s okay. I told them it was not and I asked if they had another protein, they did and I added that and all is well“