I didn't order from this location, but they helped me out big time to get my order placed!
Brian Cooke
Horrible service. Everyone working there is high.
Atmosphere: 1
Food: 1
Service: 1
Patrick Kojima
Friendly, welcoming, and made a good recommendation for the best deal. Cookies were great as well.
Atmosphere: 5
Food: 5
Service: 5
Chyenne McColley
This was my first time coming to hotbox cookies I had picked up my takeout across the street and it caught my eye. When I tell you, I was not disappointed the gentleman working there was kind and had lovely upbeat, energy, and the cookies Are so good I haven’t eaten all of them yet, but I couldn’t resist eating one in the car before I went home.
Atmosphere: 5
Food: 5
Service: 5
Clarissa Carulli
Gooey butter cookies was amazing!
Atmosphere: 5
Food: 5
Service: 5
Katina Bailey
both of the shift workers were very nice and really helpful and the cookies were great !!!!!
Kevin Heart
This store has gotten worst since they hired the new team of managers It stay smelling like weed smoke instead of a cookie shop . There’s never no one at the counter it’s always a wait when we walk in . My mom love hot box cookies but for about a month now it’s been going down hill . The customer service is horrible and they really need to hire a new team of workers . Cancelled my order 30 mins before I could even come pick my order up one day . The entire management sucks
Shamus Keeler
Horrible service, took way too long.
Atmosphere: 1
Service: 1
Stacy A
Excellent variety in cookies. Get them warmed and to-go.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Cookie, Chocolate Chip Cookie
Shera pipkin
What I ordered and paid for I didn't get. The man that asked me what I want took order and my money, and he cooked what he wanted. My first time was not great
I went in the store around 10 pm and the store was full of customers. The manager greeted us with a smile and a positive attitude.He was very helpful and polite. He stated they hadn’t had any service for hours and still managed to complete everyone’s orders. It was my first time coming in and it was a great experience. I’d recommend the Gooey Butter Cakes to anyone who tries. ?
Atmosphere: 5
Food: 5
Service: 5
JasonHeather Snow
I like the cookies but the marijuana smell from the Clayton counter staff overpowers the aroma of fresh baked cookies. This sadly is not joke. I have visited too many times over the last couple years, usually after 8 pm. More than half my visits, a place that is supposed to smell like fresh baked cookies reeks of weed. I’m guessing district management or owners don’t visit shortly before close.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cookie, Chocolate Chip
Romeo Moore
Ordered on line ,order was not ready, store was empty no customers inside ,worker on the phone ,then the order was not correct ,how in the hell you mess up a order and your not even busy
Made an online order. Called two hours later to check on it only to find out they still didn’t have a driver. The lady who answered the phone didn’t care I’d been waiting two hours for nothing.
Service: 1
G & M
We went to the Creve Coeur location on Sunday, April 28th at approximately 2:50 PM. The young lady in the store didn’t greet us when we walked in and she was rude. She came from strive the back, slammed the box on the counter. We asked for 10 gooey butter cookies, her reply was, “We ain’t got 10 gooey butter cookies.” My wife asked her if she could make them, her response was “Are you going to wait 15-20 minutes?” After that rude and unprofessional attitude we decided to leave that location to go to the Hot Box Cookies in St Charles where we were greeted and waited with better customer service!
I didn't order from this location, but they helped me out big time to get my order placed!
Horrible service. Everyone working there is high.
Atmosphere: 1
Food: 1
Service: 1
Friendly, welcoming, and made a good recommendation for the best deal. Cookies were great as well.
Atmosphere: 5
Food: 5
Service: 5
This was my first time coming to hotbox cookies I had picked up my takeout across the street and it caught my eye. When I tell you, I was not disappointed the gentleman working there was kind and had lovely upbeat, energy, and the cookies Are so good I haven’t eaten all of them yet, but I couldn’t resist eating one in the car before I went home.
Atmosphere: 5
Food: 5
Service: 5
Gooey butter cookies was amazing!
Atmosphere: 5
Food: 5
Service: 5
both of the shift workers were very nice and really helpful and the cookies were great !!!!!
This store has gotten worst since they hired the new team of managers It stay smelling like weed smoke instead of a cookie shop . There’s never no one at the counter it’s always a wait when we walk in . My mom love hot box cookies but for about a month now it’s been going down hill . The customer service is horrible and they really need to hire a new team of workers . Cancelled my order 30 mins before I could even come pick my order up one day . The entire management sucks
Horrible service, took way too long.
Atmosphere: 1
Service: 1
Excellent variety in cookies. Get them warmed and to-go.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Cookie, Chocolate Chip Cookie
What I ordered and paid for I didn't get. The man that asked me what I want took order and my money, and he cooked what he wanted. My first time was not great
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
I went in the store around 10 pm and the store was full of customers. The manager greeted us with a smile and a positive attitude.He was very helpful and polite. He stated they hadn’t had any service for hours and still managed to complete everyone’s orders. It was my first time coming in and it was a great experience. I’d recommend the Gooey Butter Cakes to anyone who tries. ?
Atmosphere: 5
Food: 5
Service: 5
I like the cookies but the marijuana smell from the Clayton counter staff overpowers the aroma of fresh baked cookies. This sadly is not joke. I have visited too many times over the last couple years, usually after 8 pm. More than half my visits, a place that is supposed to smell like fresh baked cookies reeks of weed. I’m guessing district management or owners don’t visit shortly before close.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cookie, Chocolate Chip
Ordered on line ,order was not ready, store was empty no customers inside ,worker on the phone ,then the order was not correct ,how in the hell you mess up a order and your not even busy
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cookie, Snickerdoodle Oatmeal Chocolate Chip, Chocolate Chip
Made an online order. Called two hours later to check on it only to find out they still didn’t have a driver. The lady who answered the phone didn’t care I’d been waiting two hours for nothing.
Service: 1
We went to the Creve Coeur location on Sunday, April 28th at approximately 2:50 PM. The young lady in the store didn’t greet us when we walked in and she was rude. She came from strive the back, slammed the box on the counter. We asked for 10 gooey butter cookies, her reply was, “We ain’t got 10 gooey butter cookies.” My wife asked her if she could make them, her response was “Are you going to wait 15-20 minutes?” After that rude and unprofessional attitude we decided to leave that location to go to the Hot Box Cookies in St Charles where we were greeted and waited with better customer service!
Atmosphere: 1
Service: 1
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