I can only assume poor management or the teen employees who are apathetic about service quality. The level of customer service at this location is going down hill! No one greets you, order accuracy is never consistent, and the wait times are insane! Last nights visit was my final ever at this location.
Atmosphere: 1
Food: 2
Service: 1
Ray Fry
Drive thru open til 1am but can’t get service at 12:15
Atmosphere: 1
Service: 1
Dannie Reed
Wendy's management abuses their employees by descrimination.
Atmosphere: 1
Food: 5
Service: 2
Blood Moon
The actual burger, fries, and drink were the only good part about the visit which is why I didn't rate it lower. Can't even make a Number 1 right and when we asked for the rest of the stuff we paid for to put on our food they barely gave us anything. Closed the lobby while we were in there but started screaming and cursing at the customers when they were letting people in, not even giving them a heads up about the place being closed, then complained about having to do five jobs at once. Welcome to a manager job, regular McDonalds workers regularly have five jobs they have to do. Overall awful service, definitely wouldn't recommend coming here if you want a good experience.
Atmosphere: 5
Food: 3
Service: 1
Joe Joe
Food was fresh. Staff was friendly and efficient. Could not ask for anything more..
Atmosphere: 5
Food: 5
Service: 5
Bridget Barry
Absolutely useless. Ordered 3 burgers just a moment ago, but person charged me for 2 and 2 were made. When I asked them to correct my mistake they said “we’re really busy”, closed the drive thru window and walked away. Why even work there if you won’t do your job?
drew smith
I love wendys, and it's one of the only functioning fast food places on the south side of town. Even if they messed up my order tonight. ?
Atmosphere: 5
Food: 4
Service: 5
cooper griga
Cold fries, messed up my burger, not even surprised anymore. When you ask for a refund, they tell you they will send a coupon for a free meal, and then never send anything.
Food is good, the employees are nice. The restaurant could be cleaned a little better.
J JRP
The staff were less than freindly people. Asked if they still gave free drinks to seniors and I got a look from the employee like I was crazy. Lettuce on hamburger was wilted and the meat was overcooked. My husband had a grilled chicken wrap and the lettuce was not fresh and they didn't know how to wrap a wrap. I had not been to a Wendy's in a while but it was not the food quality I remember. Dave would not be proud.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Fries
Shelby Banks
Walked in, was greeted at the counter and told they were getting off work and someone would come out, waited 5 mins with absolutely no one in the store and then was looked at like I was in the wrong place. I chose to take my money else where. The night staff here is phenomenal while the day staff is lazy and lacks appreciation for customers. Will just go to Hy-Vee for lunch from now on.
Atmosphere: 1
Food: 1
Service: 1
Jay Nezzz
DONT DELIVER DOORDASH OR UBER EATS HERE!!! ITS THE WORST!!! They close their drive thru earlier than stated on Google and just waste your time. I got an email about delivery fraud because they told me they're closed when they have 4 different people inside working. Why are you telling people your closed when your not? Your employees are scamming delivery drivers. Thanks Wendys
Atmosphere: 1
Food: 1
Service: 1
Leeta Ballenger
They were super busy they went above and beyond with all the takeout orders that they had and the drive-thru was quite busy also the food was great the service was even
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S French Fries, Chili, Cheeseburger, Fries, Nuggets
Fairly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
Rebekah was very sweet and made us feel welcome!!
Service: 5
I can only assume poor management or the teen employees who are apathetic about service quality. The level of customer service at this location is going down hill! No one greets you, order accuracy is never consistent, and the wait times are insane! Last nights visit was my final ever at this location.
Atmosphere: 1
Food: 2
Service: 1
Drive thru open til 1am but can’t get service at 12:15
Atmosphere: 1
Service: 1
Wendy's management abuses their employees by descrimination.
Atmosphere: 1
Food: 5
Service: 2
The actual burger, fries, and drink were the only good part about the visit which is why I didn't rate it lower. Can't even make a Number 1 right and when we asked for the rest of the stuff we paid for to put on our food they barely gave us anything. Closed the lobby while we were in there but started screaming and cursing at the customers when they were letting people in, not even giving them a heads up about the place being closed, then complained about having to do five jobs at once. Welcome to a manager job, regular McDonalds workers regularly have five jobs they have to do. Overall awful service, definitely wouldn't recommend coming here if you want a good experience.
Atmosphere: 5
Food: 3
Service: 1
Food was fresh. Staff was friendly and efficient. Could not ask for anything more..
Atmosphere: 5
Food: 5
Service: 5
Absolutely useless. Ordered 3 burgers just a moment ago, but person charged me for 2 and 2 were made. When I asked them to correct my mistake they said “we’re really busy”, closed the drive thru window and walked away. Why even work there if you won’t do your job?
I love wendys, and it's one of the only functioning fast food places on the south side of town. Even if they messed up my order tonight. ?
Atmosphere: 5
Food: 4
Service: 5
Cold fries, messed up my burger, not even surprised anymore. When you ask for a refund, they tell you they will send a coupon for a free meal, and then never send anything.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food is good, the employees are nice. The restaurant could be cleaned a little better.
The staff were less than freindly people. Asked if they still gave free drinks to seniors and I got a look from the employee like I was crazy. Lettuce on hamburger was wilted and the meat was overcooked. My husband had a grilled chicken wrap and the lettuce was not fresh and they didn't know how to wrap a wrap. I had not been to a Wendy's in a while but it was not the food quality I remember. Dave would not be proud.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Fries
Walked in, was greeted at the counter and told they were getting off work and someone would come out, waited 5 mins with absolutely no one in the store and then was looked at like I was in the wrong place. I chose to take my money else where. The night staff here is phenomenal while the day staff is lazy and lacks appreciation for customers. Will just go to Hy-Vee for lunch from now on.
Atmosphere: 1
Food: 1
Service: 1
DONT DELIVER DOORDASH OR UBER EATS HERE!!! ITS THE WORST!!! They close their drive thru earlier than stated on Google and just waste your time. I got an email about delivery fraud because they told me they're closed when they have 4 different people inside working. Why are you telling people your closed when your not? Your employees are scamming delivery drivers. Thanks Wendys
Atmosphere: 1
Food: 1
Service: 1
They were super busy they went above and beyond with all the takeout orders that they had and the drive-thru was quite busy also the food was great the service was even
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S French Fries, Chili, Cheeseburger, Fries, Nuggets