Five Guys
15869 Fountain Plaza Dr, Ellisville
(636) 527-9844
Recent Reviews
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Good burgers over all. I wouldn’t say that they live up to the bold claim but they were good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Bacon Cheeseburger
Had been routinely ordering from this location of late.....Placed a web order. Arrived and stood/sat at the pickup counter. 45 minutes later after many others coming and going.....and the cooks/cashiers repeatedly staring at me but not speaking to me or even greeting me.....I inquired as to the reason for delay. I was told that my food was ready and the girl grabbed a bag from atop the fryer that had been there for at least 20 minutes already. They could tell I wasn't happy but offered no apology. When I sent an email to them, providing the feedback, the manager whom answered the email was argumentative and went into great detail as to why my experience happened and justified the entire thing.....saying she remembered being there when it happened....and even watched it back on camera after I sent an email. I asked her why she apparently watched the whole thing in real time and remembered being there but did nothing and she continued to rationalize the situation and blame me for standing in the wrong spot!?!? She offered a 5 dollar coupon to make up for a 25 dollar meal being ruined. When I asked her if the extra 20 dollars was worth losing a customer, she stopped responding to emails. Oh, and btw, the food isn't that good on its best day. Good, but not at all worth the price tag and arrogance they have to not issue coupons or loyalty programs. Would NEVER go back to this location.
Atmosphere: 1
Food: 3
Service: 1
Went today with my two daughters, it's their first time here. They loved the food and Dom has an amazing attitude and customer service. Thank you Dom for making their first experience amazing. Thank you for the great customer service.
April 8th 11:34
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Paid $60 for 2 people for limp, underdone fries.
Perfect!!
Sure! Here’s a solid 200-word Google review for Five Guys:
Five Guys never disappoints! If you’re looking for a fresh, juicy, and flavorful burger, this is the place to go. The quality of the ingredients is top-notch—you can taste the difference in their hand-formed patties and fresh toppings. I love that you can customize your burger with as many toppings as you want at no extra charge. The bacon cheeseburger is my go-to, and it’s always cooked to perfection.
The fries are another highlight. They’re hand-cut, perfectly crispy, and served in massive portions. A regular order is more than enough to share! I also appreciate that they use peanut oil, which gives them a unique flavor.
Service is always friendly and fast, even when the place is busy. The open kitchen setup is cool because you can see your food being made fresh. Prices are a bit higher than fast food chains, but the quality makes it worth every penny. Plus, the free peanuts while you wait are a nice touch.
If you’re craving a real, high-quality burger and fries, Five Guys is hands down one of the best choices out there on chain food burgers. Definitely a must-visit for burger lover.
Never been to this location - but the five guys app sent an order here, instead of my regular location, and I can't get a refund.
Edit: That's not really helpful. Five Guys still owes me for the food I didn't get. I responded twice to the email email receipt looking for assistance and got no response. Tried to use the website feedback, and just got an error instead. This is really poor customer service.
Great burgers. Good service. Nice employees.
Foods good but why is there always a handicapped guy hanging here. EVERY single night I get food. Is he there everyday? It doesn’t look like he works there. It’s a little weird and off putting when he goes around banging on stuff.
Went to pick up an order and it took 27 minutes to make a burger and fries. Staff was just behind the counter goofing around doing nothing. Food sucks too.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good food a little bit pricey
Service: 5
Friendly, yummy
Atmosphere: 5
Food: 5
Service: 5
The family ordered 4 burgers and a large fry. The burgers and fries were hot, fresh and a taste of perfection. Never had a disappointing experience, yet! Highly recommended.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, Cheeseburger
Good but
Atmosphere: 5
Food: 5
Service: 5
You have to love Five Guys with their pedigreed potatoes! They aren't worth the ticket anymore! When I was there at about 12:30, the place was cryptic!
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