Firehouse Subs in Kansas City

“You HAVE to try the new French Dip!! I only ordered a small and I definitely should have gotten a medium instead! Will be going back for lunch again soon!

No pictures as I absolutely devoured it lmao but if I remember, I'll update this review when I'm there next 💕💕“

“It was pouring rain the day that I visited. It was clear that I was walking, because I was soaked and carrying bags from the shopping I had done before stopping in. I asked for a bag with handles. The guy behind the counter asked me "why" instead of just giving me the bag. (Well because carrying a brown paper sack and my other bags in the rain isn't fun, that's why). That's the reason that the service only gets 3 stars. The sandwich was good though.“

“This location has some of the best customer service that I have received in a long time as far as line kitchens are concerned. We just moved back from a very conservative state to the Kansas City area and I was very apprehensive to try Firehouse Subs based on my last experience at a different location. Pleasantly surprised, will definitely be coming back. It's nice to go into a place and feel that the employees are genuinely happy to work there. Just based unlimited interactions, you can tell that this is a location that operates like a work family versus random strangers who come in to collect pay. If you're going to see a movie, or spend time at the mall, this is the place that you want to give your business to!“

“I go here about once a week. Two months or so ago I walked in and one of the workers - I don't know her name but she's almost always there during lunch hour - called me by name, which pleasantly surprised me. She may be one of the managers, I'm not sure.

While I'm there relatively frequently, and while remembering a regular customer's name used to be the norm, you don't get that a lot these days from anywhere. I appreciated the attention to detail and just the general customer service attitude. Sometimes it's the small things, not just the main product.“

“I had never been to Firehouse Subs before, and the hospitality here blew me away! From the moment I walked in, I was greeted with great energy. Nate and James took amazing care of me, they had big smiles, answered all my questions, and really made me feel welcome. The service was outstanding, the food was absolutely delicious, and their cookies are amazing! I’ll definitely be coming back!“