Jose, Moya and Leslie were very helpful both mornings.
Atmosphere: 5
Food: 5
Service: 5
The First Ashley
Delicious for breakfast. I was very happy with my meal. It you like spicy and flavor, try the caliente skillet. Service was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Henderson
This pub sits on the second floor of the Sheraton Kansas City Hotel. This was my first visit and will obviously be my last. The first issue was the difficulty of to locating the pub upon entering the hotel.
The restaurant was clean, quiet, and pleasant enough. Sports were displayed on every screen. I guess that is to expected with it being marketed as a pub. However, it would have been nice if at least one screen featured something different.
The service was spot on but the food was horrible. My server, Eric, did a lovely job of making me feel welcome! I ordered the Smoked BBQ Ribs, half a rack and a Spritz Refresher. The BBQ was cold, the sauce was extremely sweet. The fries were plenty but overcooked.
I was sorely disappointed. Your food is a huge part of your image, and your reputation!
Atmosphere: 4
Food: 1
Service: 5
Ash I
This is terrible!!! All I wanted was to eat some grub and go to bed!! However I spent $94 for nasty grease filled nonsense. So nasty that it’s given both my son and I an upset tummy!!!
Atmosphere: 3
Food: 1
Service: 4
Christian Whitley
Overall it was a bit meh. Fries were pretty good, burger didn't have enough seasoning was a bit overcooked. That's partially in me, I asked for medium well, but it was definitely more well done and was pretty dry. Our server wasn't awful or anything like that, just not as attentive as I would have expected when there were multiple servers and they only have 10-12 tables in the place, so just a bit lackluster. To me the prices were high for the quality of food received.
Atmosphere: 3
Food: 3
Service: 3
Matt B.
The food was absolutely terrible.
Steak sandwich had so much grease on the bread I was eating a sponge.
Meat was way overcooked.
Unbelievable they charge $22 for this processed seed oil Garbage.
Atmosphere: 2
Food: 1
Service: 3
Colin Wilkinson (Cole)
Excellent service and food, Elena was an amazing server, definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Deb G
Fast, friendly service. The burger was perfectly cooked medium, as ordered. They were fine with us sharing a meal between 2 people. Kettle chips appear to come from the store, which is OK by me. Not too noisy so you can chat. Would recommend.
Atmosphere: 5
Food: 5
Service: 5
Herman
I went into the restaurant, no one was there to seat me. The omelette I had was excellent. When the check came I left the cash to pay for the bill and 20% tip. But since no one was around, I put my name on it and my room number, because I got a discount. When I checked out of the hotel they also charged it to my room!! Had to waste a lot of time at the front desk trying to get it taken care of. Very upsetting, but the ladies at the front desk were very nice and helpful. And I appreciate them sending me a zero bill through email, because my ride was waiting! Thank you very much!
Atmosphere: 4
Food: 5
Service: 1
Jeff Davidson
Smaller menu selection but what was on the menu was delicious. I had the Angus burger and garlic fries. The flavor was amazing and well cooked. The side order of cheese curds was well worth the price.
I went into the restaurant, no one was there to seat me. The omelette I had was excellent. When the check came I left the cash to pay for the bill and 20% tip. But since no one was around, I put my name on it and my room number, because I got a discount. When I checked out of the hotel they also charged it to my room!! Had to waste a lot of time at the front desk trying to get it taken care of. Very upsetting, but the ladies at the front desk were very nice and helpful. And I appreciate them sending me a zero bill through email, because my ride was waiting! Thank you very much!
Atmosphere: 4
Food: 5
Service: 1
Heather Robinson
Friendly service and great food! The chop chop salad was fire ?
Atmosphere: 5
Food: 5
Service: 5
Kolton Satawa
Had the omelet and Cuban sandwich while staying at the hotel which was surprisingly good. For a hotel restaurant it's better than I expected and would go back again. Ate with a friend and they had similar thoughts. Service was prompt and atmosphere is calm.
Atmosphere: 5
Food: 5
Service: 5
Eli
My Friend group would do happy hour here after work because it was close to most of our offices. It's reasonable priced cocktails for crown center, though we are now on the hunt for a new bar as they recently stopped validating the parking when you bought stuff there.A tab of $78 should be more of a value for the business than the $12 dollars we had to pay for parking for 2 hours. Then again they probably don't care about local business, it is in a hotel ?♂️
Food: 2
doengels
This is the on-site bar/restaurant inside the Sheraton. We were something of a captive audience. As we were there for a convention over several days, I was at the bar for drinks and dinner and we were ate the restaurant for breakfast (as far as I can tell, that's the only time the restaurant is open). First, the food was very good. The breakfast was really tasty and came out quickly. NO complaints about food at all and none about the service in the restaurant. The beer selection is extremely limited. Almost nothing limited and pretty much nothing that wasn't drowned in hops (hint: not everyone loves IPAs!). We had great tasting desserts and sandwiches. The prices were high, but again: captive audience so we sort of expected that. On the three occasions I was in the bar, the service was poor every time. I'm sure they're having issues with staffing like many places. The restaurant industry is hard work! But they need an efficiency expert to come in and train the waitstaff. There was much back and forth, multiple trips where one could do, and way too many "I'll be right back" only to wait for another 10-15 minutes. They knew that they had 1000 people in for a convention and ours wasn't the only even the hotel was hosting that weekend, so they should have staffed more for it. OR have done more to train their staff. Because at many times it seemed like there were enough bodies there, but they took a long time to do what needed to be done.
Jose, Moya and Leslie were very helpful both mornings.
Atmosphere: 5
Food: 5
Service: 5
Delicious for breakfast. I was very happy with my meal. It you like spicy and flavor, try the caliente skillet. Service was outstanding.
Atmosphere: 5
Food: 5
Service: 5
This pub sits on the second floor of the Sheraton Kansas City Hotel. This was my first visit and will obviously be my last. The first issue was the difficulty of to locating the pub upon entering the hotel.
The restaurant was clean, quiet, and pleasant enough. Sports were displayed on every screen. I guess that is to expected with it being marketed as a pub. However, it would have been nice if at least one screen featured something different.
The service was spot on but the food was horrible. My server, Eric, did a lovely job of making me feel welcome! I ordered the Smoked BBQ Ribs, half a rack and a Spritz Refresher. The BBQ was cold, the sauce was extremely sweet. The fries were plenty but overcooked.
I was sorely disappointed. Your food is a huge part of your image, and your reputation!
Atmosphere: 4
Food: 1
Service: 5
This is terrible!!! All I wanted was to eat some grub and go to bed!! However I spent $94 for nasty grease filled nonsense. So nasty that it’s given both my son and I an upset tummy!!!
Atmosphere: 3
Food: 1
Service: 4
Overall it was a bit meh. Fries were pretty good, burger didn't have enough seasoning was a bit overcooked. That's partially in me, I asked for medium well, but it was definitely more well done and was pretty dry. Our server wasn't awful or anything like that, just not as attentive as I would have expected when there were multiple servers and they only have 10-12 tables in the place, so just a bit lackluster. To me the prices were high for the quality of food received.
Atmosphere: 3
Food: 3
Service: 3
The food was absolutely terrible.
Steak sandwich had so much grease on the bread I was eating a sponge.
Meat was way overcooked.
Unbelievable they charge $22 for this processed seed oil Garbage.
Atmosphere: 2
Food: 1
Service: 3
Excellent service and food, Elena was an amazing server, definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Fast, friendly service. The burger was perfectly cooked medium, as ordered. They were fine with us sharing a meal between 2 people. Kettle chips appear to come from the store, which is OK by me. Not too noisy so you can chat. Would recommend.
Atmosphere: 5
Food: 5
Service: 5
I went into the restaurant, no one was there to seat me. The omelette I had was excellent. When the check came I left the cash to pay for the bill and 20% tip. But since no one was around, I put my name on it and my room number, because I got a discount. When I checked out of the hotel they also charged it to my room!! Had to waste a lot of time at the front desk trying to get it taken care of. Very upsetting, but the ladies at the front desk were very nice and helpful. And I appreciate them sending me a zero bill through email, because my ride was waiting! Thank you very much!
Atmosphere: 4
Food: 5
Service: 1
Smaller menu selection but what was on the menu was delicious. I had the Angus burger and garlic fries. The flavor was amazing and well cooked. The side order of cheese curds was well worth the price.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Black Angus Beef Burger
Restaurantji Recommends
I went into the restaurant, no one was there to seat me. The omelette I had was excellent. When the check came I left the cash to pay for the bill and 20% tip. But since no one was around, I put my name on it and my room number, because I got a discount. When I checked out of the hotel they also charged it to my room!! Had to waste a lot of time at the front desk trying to get it taken care of. Very upsetting, but the ladies at the front desk were very nice and helpful. And I appreciate them sending me a zero bill through email, because my ride was waiting! Thank you very much!
Atmosphere: 4
Food: 5
Service: 1
Friendly service and great food! The chop chop salad was fire ?
Atmosphere: 5
Food: 5
Service: 5
Had the omelet and Cuban sandwich while staying at the hotel which was surprisingly good. For a hotel restaurant it's better than I expected and would go back again. Ate with a friend and they had similar thoughts. Service was prompt and atmosphere is calm.
Atmosphere: 5
Food: 5
Service: 5
My Friend group would do happy hour here after work because it was close to most of our offices. It's reasonable priced cocktails for crown center, though we are now on the hunt for a new bar as they recently stopped validating the parking when you bought stuff there.A tab of $78 should be more of a value for the business than the $12 dollars we had to pay for parking for 2 hours. Then again they probably don't care about local business, it is in a hotel ?♂️
Food: 2
This is the on-site bar/restaurant inside the Sheraton. We were something of a captive audience. As we were there for a convention over several days, I was at the bar for drinks and dinner and we were ate the restaurant for breakfast (as far as I can tell, that's the only time the restaurant is open). First, the food was very good. The breakfast was really tasty and came out quickly. NO complaints about food at all and none about the service in the restaurant. The beer selection is extremely limited. Almost nothing limited and pretty much nothing that wasn't drowned in hops (hint: not everyone loves IPAs!). We had great tasting desserts and sandwiches. The prices were high, but again: captive audience so we sort of expected that. On the three occasions I was in the bar, the service was poor every time. I'm sure they're having issues with staffing like many places. The restaurant industry is hard work! But they need an efficiency expert to come in and train the waitstaff. There was much back and forth, multiple trips where one could do, and way too many "I'll be right back" only to wait for another 10-15 minutes. They knew that they had 1000 people in for a convention and ours wasn't the only even the hotel was hosting that weekend, so they should have staffed more for it. OR have done more to train their staff. Because at many times it seemed like there were enough bodies there, but they took a long time to do what needed to be done.
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