The Roasterie Café | Children's Mercy Adele Hall

My son Nikolas was in the hospital for 5 days with a bone and blood infection. I can't not say enough about the ID team, orthopedics, doctor's, residents, Helen team, nurses, and even the volunteers! O and the puppies😍 They saved our boy and made his stay a little less sad with all they have for the kids. Thank you CMH. I'd never go anywhere else in a emergency. God bless you.

Ortho staff casted my daughters arm too tight we ended up going to the er to have it cut open a few days later due to her hand turning purple, er didn’t recast it , said ortho would have to which they didn’t. When we did have the whole cast removed weeks later it revealed skin damage caused from being so tight. I requested pt advocacy which did not come, dr said it was “normal” and I was sent home with 0 wound care having been done and blood all over my daughters shirt. But they gave us a donated squeaky dog toy to make up for it. Called multiple times to get ahold of patient advocacy and nothing was ever done, no calls returned. Staff was also extremely rude from the security staff we encountered when we walked in to clinic staff.

The line was so long 3 people working but one of them was constantly holding conversations with customers even after giving them their items. Very annoying. People had been waiting over 15 minutes for drinks. It didn't even seem to phase her that the line was growing. Not very many healthy options available for snacks or items for kids available. Pricing is higher than I would expect for a children's hospital. Maybe get one person to be just a cashier instead of to trying to multitask.

Atmosphere: 3

Food: 1

Service: 1

trash. if you have any options choose the other over this dump. filthy. bring your kid here of you want them to be test subjects and get staph infections. I have pictures. please message me I'll share. please take your kid anywhere but here. for the love of your kid... anywhere but here.

My 14 year old broke his arm orthopedics wouldn’t even look at him. They kept addressing my 19 year old daughter as his mom! Sent him home in the same sling he came in. Then I never received a call from orthopedics and when I tried to call whoever answered the phone was very rude and unpleasant. My son’s primary called about a follow up and guess who took over! A small town hospital of butler Missouri put this hospital and everything to shame. Thank god I was able to seek help elsewhere from a more competent PA that went above and beyond to make sure nothing else happens to his arm. While I wait on orthopedic doctor there!

Lena was so sweet and personable. Thank you Lena!

Atmosphere: 5

Food: 5

Service: 5

My child has a major heart defect and the cardiology department is top notch. They care about their patients and always answer any and all questions parents have.

I’ve been here for 5hrs 45 min and my son STILL hasn’t been seen… Andrea, the charge nurse was in no way helpful or empathetic to our situation. My son is crying in pain and no one seems to want to help…

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HORRIBLE. We were in a traumatic car accident and Children’s Mercy was were the children were sent for physical therapy and doctoring. they were refused care. not because of short staffing. not because of scheduling. not because of wait times. not because of being over booked. they were refused because we moved here from out of state. They told us unless one of our kids was born in the hospital (we moved from out of state so obviously not) that our children were NEVER allowed to use their hospital. PERIOD. we had two doctors and an attorney call to confirm the nonsense we were sharing. it was confirmed they will never ever see any children who were not previously seen or born there before 2021. So if you moved here…you will have to pay for tickets, hotels and stays OUT of state to get children’s hospital type medical care. Here they do not value anyone.

Cool little coffee

Atmosphere: 4

Food: 5

Service: 2

I order coffee there almost every week. A small sized 12 oz Comfort cup costs 7.45. It is delicious. But, after paying $7.45 for it, the baristas only give 8 or 9 oz unless they are tipped. This happens every single time I don't tip. Not to sound stingy, but shouldn't they be serving the full 12 oz regardless of being tipped, when a small cup alone costs $7.45, while coffee at all similar high end coffee shops is $4.90 in Kansas City metropolitan area? This is the Roasterie at Children's Mercy Hospital. Service isn't prompt either. And, there aren't long lines there either.

Atmosphere: 3

Food: 4

Service: 2

It was so good

I ordered a coffee for me and my daughter and we went to sit down when all of a sudden I dropped mine!
The staff reassured me all was well and gladly made me another coffee!

Atmosphere: 5

Service: 5

Recommended dishes: Mocha Motion

I ordered a coffee for me and my daughter and we went to sit down when all of a sudden I dropped mine!The staff reassured me all was well and gladly made me another coffee!