We put in an online mobile order. When picking it up, the employees completely ignored all of the customers waiting on pick up orders that should have already been done. I tried to get their attention several times, only to be blatantly ignored. I ended up waiting over half an hour for my order that was supposed to be finished an hour before, trying to get someone’s attention. Come to find out, they were out of all of the ice cream we ordered. Had someone checked with us when arriving, I would not have wasted my time standing there trying to get my order. There was not a single adult in sight supervising the teenagers who clearly were not capable of running the store. I can understand being overwhelmed by orders, but that’s part of the process and there should be someone supervising that should be able to manage it. This was the worst service I have ever received.
Atmosphere: 1
Food: 1
Service: 1
Ruby Harris
I absolutely love this place but the reality that it is going down is undeniable. The young lady today took a small spoon put it to her nose to smelled the ice cream to determine the flavor then put it back in the batch and served it to me is wild. The last gentleman confirmed I wanted the signature then proceeded to put none of the mixing. I always get the everybody and have found blonde hair multiple times.
Mandy Goble
First, the good: The Pie Like You Berry Much was really, really yummy.Now the bad:1. When ordering online, the smallest size I could order was a pint. I couldn't order the Like It, Love It, or Gotta Have It sizes. When I mentioned this to the employees, they said there was a glitch or something with the website.2. They hadn't even started our order before we got there. We live about 15 minutes away, so it should have been ready. According to the website when I ordered, anyway. Another customer was also there for a pick-up order and the employee ended up having him pull up the receipt because their system didn't print the order. The employee that helped me, had our order written on post-it notes. She informed me that they were out of the Going Bananas for JELL-O Pudding ice cream that we ordered and would need to order something else.3. This location was out of so many toppings and waffle bowls/cones. Not only did we have to order something different, but almost every customer, that came in while we were waiting for our order, had to switch what they wanted. They still had about an hour and a half left of being open and were close to running out of other toppings, too.4. One employee kept playing with her ponytail and then went to make someone's order. She did not wash her hands before making the order.5. The store was in disarray. There was a busted freezer that was missing a door, the area where the toppings are kept was a mess, the keypad to input your phone number is busted, the drive-thru was closed.6. I don't know if they weren't scraping the counter clean between orders or what, but our ice creams had quite a few "added" toppings that weren't part of the order. We ordered two of the blueberry pies and a dough for it. In the blueberry pies we had nuts, sprinkles, and chocolate chips. In the dough for it there were sprinkles.7. The Dough For It! barely had any cookie dough. When the employee only grabbed one dough disk for the amount of ice cream it takes for a pint, I was kind of surprised. This was our fist time ordering from here, so I wasn't sure on ratios, but my daughter said there wasn't much dough at all in her pint. It was mostly chocolate chips.Because of our experience, I don't know that we'll go back here. It's unfortunate, because the ice cream was really good.
Food: 4
Service: 2
robby k
It was already bad enough when the kid verbally asked if I wanted to tip them but when I said no the entitled kid says "oh thanks" all condescending. Why would I tip you dude? You're working the drive thru not bringing my food to my table. Go pan handle somewhere else. So entitled and rude. Won't be going
Atmosphere: 1
Food: 1
Service: 1
Eric C.
I was a lifelong cold stone fan, but now am one no longer. I went through the cold stone drive through and ordered a kid size and a small (I.e. "like it"). In the picture you can see both. The Icecream was $11. Also, the drive through person looked me in the eye and asked if I wanted to give a tip, which was awkward.This amount of Icecream + a tip is not worth it. Don't waste your money at cold stone, go get more Icecream somewhere else.
Hayley M.
Drive through takes half an hour just to get your order taken and the lobby is "closed" but no sign on door and the OPEN sign is on.
Alizee Shearer
Thanks for keeping the store warm since it's getting really cold outside.We are NEVER disappointed with an Icecream from Cold Stone.
Atmosphere: 5
Food: 5
Service: 4
Anna W
I came here tonight and the service was amazing shout to the workers who where so kind, alaina and jace. The ice cream great too, I will be returning!!
Atmosphere: 5
Food: 5
Service: 5
Middle Aged Reviews
Decent price and scoops. Employees were swamped but still got us in and out.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mix & Go Create Your Own Creation
Cayleigh H
The staff is always nice and helpful, but my order is always wrong. Every time I’ve been here. You’d think for the price charged for ice cream the workers could at least make sure the orders are right.
My life was saved. I have been coming to Coldstone for years and enjoyed my service in years past. I have gotten to know this worker Carter, shown below, very well. Carter is a kind hearted man that is sadly leaving us for college very soon, but tonight he jumped into action. As I had sustain a previous wound that was freshly cut open Carter came save me and patch my thrashing cut up. Carter has not only been a loyal worker but also a heroic one that deserves a substantial raise. Any workplace/environment would be lucky to have a man as kind, caring, and as thoughtful as he is.
Nitty-Gritty Truth
Ice cream tasted like cardboard. I will never recommend. Having your employees ask for a tip when your ice cream is trash probably not a wise idea.
Kristen
Their Silk chocolate ice cream is amazing! Store was clean, check out girl was very friendly, and they made my ice cream quick!
Kristen Z.
The Silk Chocolate ice cream is amazing! Place was clean, staff was friendly, and they made my order quick!
Jacob Hobbs
Went through the drive thru and the worker asked me point blank if I wanted to leave a tip. A tip for what? Are you going to show me to a table and turn into a waitress? I paid $20 for two ice creams already and you want a tip as well? Ridiculous!
We put in an online mobile order. When picking it up, the employees completely ignored all of the customers waiting on pick up orders that should have already been done. I tried to get their attention several times, only to be blatantly ignored. I ended up waiting over half an hour for my order that was supposed to be finished an hour before, trying to get someone’s attention. Come to find out, they were out of all of the ice cream we ordered. Had someone checked with us when arriving, I would not have wasted my time standing there trying to get my order. There was not a single adult in sight supervising the teenagers who clearly were not capable of running the store. I can understand being overwhelmed by orders, but that’s part of the process and there should be someone supervising that should be able to manage it. This was the worst service I have ever received.
Atmosphere: 1
Food: 1
Service: 1
I absolutely love this place but the reality that it is going down is undeniable. The young lady today took a small spoon put it to her nose to smelled the ice cream to determine the flavor then put it back in the batch and served it to me is wild. The last gentleman confirmed I wanted the signature then proceeded to put none of the mixing. I always get the everybody and have found blonde hair multiple times.
First, the good: The Pie Like You Berry Much was really, really yummy.Now the bad:1. When ordering online, the smallest size I could order was a pint. I couldn't order the Like It, Love It, or Gotta Have It sizes. When I mentioned this to the employees, they said there was a glitch or something with the website.2. They hadn't even started our order before we got there. We live about 15 minutes away, so it should have been ready. According to the website when I ordered, anyway. Another customer was also there for a pick-up order and the employee ended up having him pull up the receipt because their system didn't print the order. The employee that helped me, had our order written on post-it notes. She informed me that they were out of the Going Bananas for JELL-O Pudding ice cream that we ordered and would need to order something else.3. This location was out of so many toppings and waffle bowls/cones. Not only did we have to order something different, but almost every customer, that came in while we were waiting for our order, had to switch what they wanted. They still had about an hour and a half left of being open and were close to running out of other toppings, too.4. One employee kept playing with her ponytail and then went to make someone's order. She did not wash her hands before making the order.5. The store was in disarray. There was a busted freezer that was missing a door, the area where the toppings are kept was a mess, the keypad to input your phone number is busted, the drive-thru was closed.6. I don't know if they weren't scraping the counter clean between orders or what, but our ice creams had quite a few "added" toppings that weren't part of the order. We ordered two of the blueberry pies and a dough for it. In the blueberry pies we had nuts, sprinkles, and chocolate chips. In the dough for it there were sprinkles.7. The Dough For It! barely had any cookie dough. When the employee only grabbed one dough disk for the amount of ice cream it takes for a pint, I was kind of surprised. This was our fist time ordering from here, so I wasn't sure on ratios, but my daughter said there wasn't much dough at all in her pint. It was mostly chocolate chips.Because of our experience, I don't know that we'll go back here. It's unfortunate, because the ice cream was really good.
Food: 4
Service: 2
It was already bad enough when the kid verbally asked if I wanted to tip them but when I said no the entitled kid says "oh thanks" all condescending. Why would I tip you dude? You're working the drive thru not bringing my food to my table. Go pan handle somewhere else. So entitled and rude. Won't be going
Atmosphere: 1
Food: 1
Service: 1
I was a lifelong cold stone fan, but now am one no longer. I went through the cold stone drive through and ordered a kid size and a small (I.e. "like it"). In the picture you can see both. The Icecream was $11. Also, the drive through person looked me in the eye and asked if I wanted to give a tip, which was awkward.This amount of Icecream + a tip is not worth it. Don't waste your money at cold stone, go get more Icecream somewhere else.
Drive through takes half an hour just to get your order taken and the lobby is "closed" but no sign on door and the OPEN sign is on.
Thanks for keeping the store warm since it's getting really cold outside.We are NEVER disappointed with an Icecream from Cold Stone.
Atmosphere: 5
Food: 5
Service: 4
I came here tonight and the service was amazing shout to the workers who where so kind, alaina and jace. The ice cream great too, I will be returning!!
Atmosphere: 5
Food: 5
Service: 5
Decent price and scoops. Employees were swamped but still got us in and out.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Mix & Go Create Your Own Creation
The staff is always nice and helpful, but my order is always wrong. Every time I’ve been here. You’d think for the price charged for ice cream the workers could at least make sure the orders are right.
Restaurantji Recommends
My life was saved. I have been coming to Coldstone for years and enjoyed my service in years past. I have gotten to know this worker Carter, shown below, very well. Carter is a kind hearted man that is sadly leaving us for college very soon, but tonight he jumped into action. As I had sustain a previous wound that was freshly cut open Carter came save me and patch my thrashing cut up. Carter has not only been a loyal worker but also a heroic one that deserves a substantial raise. Any workplace/environment would be lucky to have a man as kind, caring, and as thoughtful as he is.
Ice cream tasted like cardboard. I will never recommend. Having your employees ask for a tip when your ice cream is trash probably not a wise idea.
Their Silk chocolate ice cream is amazing! Store was clean, check out girl was very friendly, and they made my ice cream quick!
The Silk Chocolate ice cream is amazing! Place was clean, staff was friendly, and they made my order quick!
Went through the drive thru and the worker asked me point blank if I wanted to leave a tip. A tip for what? Are you going to show me to a table and turn into a waitress? I paid $20 for two ice creams already and you want a tip as well? Ridiculous!