Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
112 Laura K Dr, O'Fallon
(636) 240-7276
About Chipotle Mexican Grill
Customers' Favorites
Chipotle Mexican Grill Reviews
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Went in to order something specific to meet my dietary needs. Tried to order on the app, options weren’t there. Went in and waited in line for 20 minutes only to be told I couldn’t order what I needed. I wanted a steak quesadilla with veggies and sour cream on the side. Was told that the manager said they can’t add veggies to a quesadilla… but there’s a veggie quesadilla option on the app. Then told it couldn’t be done the other way by ordering veggies and adding steak...read full review
does not have changing table
ordered three tacos they dump everything on top of shells not inside and forgot my drink last visit for me
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
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Chipotle Mexican Grill is a restaurant known for its delicious food. The staff is generally described as kind, and the food is a highlight. However, there have been comments about the decrease in food portions and the need for cleaner dining conditions. Customers have reported finding dirty tables during their visits, and have even had to clean them themselves. Additionally, there was a specific complaint about a disrespectful staff member and poor customer service.
Despite these issues, the restaurant has also received positive reviews. One customer praised a specific employee, Jef, who went "above and beyond" in providing friendly and engaging service, even though he was working behind the scenes. This employee's exceptional customer service brought a smile to the customer's face and left them with a positive impression of the restaurant.
Another customer, however, reported a different experience, describing the staff as disorganized and distracted, and the restaurant as a "disaster." This customer did not receive a receipt or the necessary plastic ware and napkins for their to-go order.
Overall, while the food remains a strength, Chipotle Mexican Grill has room for improvement in areas such as portion sizes, cleanliness, and customer service consistency.