Very very slow service. They weren't busy at all and it took 20 minutes to get my food.
Thomas Askins
McDonalds is always good the wait isn't to bad great prices get a triple cheese for 2 bucks a basket of fries for 3 bucks
John Hanson
Today, April 28th, 2020, I placed a mobile order on my phone before leaving my work, which is only a few minutes away. The order was for one Hot and Spicy McChicken, a small fry, and a cheeseburger. I placed the order at 1:00PM. I arrived at the location at 1:08PM, and the app confirmed that I had arrived via geolocation. I selected the curbside pickup option so I didn't have to wait in the drive-thru wasting gas, and it was a nice day. I pulled into Space #3, and entered #3 in the app. Then I waited, and waited. At 1:25PM, I checked the status in the app and it said that my order had already been picked up. I got out of my car to make sure they hadn't put my order in the back of my car, since I know some restaurants are doing that during COVID-19. No such luck. I checked my credit card statement via my phone, and noticed that I had been charged for the order. Finally, at 1:29PM, I gave up, and entered the drive-thru and indicated that I had placed a curbside mobile order and never received my food. After a few minutes, they told me that they would be out in five minutes tops with my order. No worries, stuff happens. I pulled into Spot 3 and waited until 1:33PM. A lady came out and told me that she had checked every register in the store, and they had no mobile orders, and that I must have placed my order for a different location, and to reorder. I showed her the order for 9815 Manchester Road, with the timestamp, and the charge on my credit card for my order. She went back inside, and came out a minute or two later with my order, which she explained they had ready the whole time. She said that a worker had made the order, but said that I drove off. I never even moved the car during the entire time I sat there, until I entered the drive-thru to inquire about my order after 21 minutes. I also purposely drove up the side of the building where the curbside pickup orders were so that I could make sure nobody came out of the building with my order. Nobody ever left the building to check and see if I was there during the 30 seconds it took to move from a curbside pickup space to the drive thru speaker, since the building was closed due to COVID-19. I finally left the restaurant at 1:39PM with my order, after being at the location for 31 minutes. The only plus is that my order was actually correct when I did finally receive it. Overall, easily the worst McDonald's experience I've ever had, and I won't be back to this location. Be extremely cautious of using mobile pickup at this location.
Liz W.
DO NOT GO HERE!!!!!! It is a filthy, disgusting restaurant. The kids play structure has not been cleaned in what looks like years, there was a layer of dust all over it. The floor of the play area was littered with trash, the trash and tables hadn't been bussed, and the tables had dried soda and ketchup all over them. But the most disgusting feature of all was the soda dispenser. No one has cleaned underneath where the soda pours out, because there was a disgusting goo of dried soda all over the levers that dispense the soda. I'm not saying this lightly, but the level of filth I experienced at this McDonald's feels like a violation. I will NEVER return, I have contacted McDonald's corporate, and will be attempting to notify the health department.
nailwoodgraphix
Took nearly 35 minutes from the time I got in line until I got my Big Mac and 10pc nugget, and there were only 3 people in line ahead of me. Two associates just standing around waiting for food off the line while there were 5 or 6 people in line waiting to order.
Zach Swan
Dirty, slow and large leak in the play place. Took about half an hour to get a single Happy meal. I'll never be back
Jamie A.
This is the slowest McDonald's I've ever been to. If you want fast food this is not a McDonald's to come to! And every time I order french fries from here they never have any salt on them! There are two cars in front of me at this moment and I ordered 15 minutes ago and I'm still in line
Marlo Hendricks
Very slow, takes forever in the restaurant and the drive thru. The play area is extremely sunny. Huge windows have no shades on them and the sun just beats down in your eyes (tables are by the windows) making it hard to eat and the room fiery hot.
April England
This is one of the best McDonald's I've been too. It is very consistent in quality and speed.
Employees as so nice. They do they're best supplying service. A little slow most times, but I contribute that to management and owner.
John Moseley
Waited 5 minutes at the drive through to order, no one took my order. Went inside ordered and observed the employees. The girl with the drive through headset on said that another one drove off, without her taking their orders. Disappointing service.
Caleb Bullock
Got the order wrong twice in the a row. Cook does not pay attention to what to prepare on screen and can not role a simple burrito. Cook is horrible and restraint needs cleaned.
Sarah S.
Incredibly slow and always mess up drive thru orders. I would expect better service especially in the area it's in.
magna428
This is regarding the McDonalds at 9815 Manchester Rd, St. Louis, MO 63119 on 12-6-19 at 2pm.
Fast drive thru service!
Very very slow service. They weren't busy at all and it took 20 minutes to get my food.
McDonalds is always good the wait isn't to bad great prices get a triple cheese for 2 bucks a basket of fries for 3 bucks
Today, April 28th, 2020, I placed a mobile order on my phone before leaving my work, which is only a few minutes away. The order was for one Hot and Spicy McChicken, a small fry, and a cheeseburger. I placed the order at 1:00PM. I arrived at the location at 1:08PM, and the app confirmed that I had arrived via geolocation. I selected the curbside pickup option so I didn't have to wait in the drive-thru wasting gas, and it was a nice day. I pulled into Space #3, and entered #3 in the app. Then I waited, and waited. At 1:25PM, I checked the status in the app and it said that my order had already been picked up. I got out of my car to make sure they hadn't put my order in the back of my car, since I know some restaurants are doing that during COVID-19. No such luck. I checked my credit card statement via my phone, and noticed that I had been charged for the order. Finally, at 1:29PM, I gave up, and entered the drive-thru and indicated that I had placed a curbside mobile order and never received my food. After a few minutes, they told me that they would be out in five minutes tops with my order. No worries, stuff happens. I pulled into Spot 3 and waited until 1:33PM. A lady came out and told me that she had checked every register in the store, and they had no mobile orders, and that I must have placed my order for a different location, and to reorder. I showed her the order for 9815 Manchester Road, with the timestamp, and the charge on my credit card for my order. She went back inside, and came out a minute or two later with my order, which she explained they had ready the whole time. She said that a worker had made the order, but said that I drove off. I never even moved the car during the entire time I sat there, until I entered the drive-thru to inquire about my order after 21 minutes. I also purposely drove up the side of the building where the curbside pickup orders were so that I could make sure nobody came out of the building with my order. Nobody ever left the building to check and see if I was there during the 30 seconds it took to move from a curbside pickup space to the drive thru speaker, since the building was closed due to COVID-19. I finally left the restaurant at 1:39PM with my order, after being at the location for 31 minutes. The only plus is that my order was actually correct when I did finally receive it. Overall, easily the worst McDonald's experience I've ever had, and I won't be back to this location. Be extremely cautious of using mobile pickup at this location.
DO NOT GO HERE!!!!!! It is a filthy, disgusting restaurant. The kids play structure has not been cleaned in what looks like years, there was a layer of dust all over it. The floor of the play area was littered with trash, the trash and tables hadn't been bussed, and the tables had dried soda and ketchup all over them. But the most disgusting feature of all was the soda dispenser. No one has cleaned underneath where the soda pours out, because there was a disgusting goo of dried soda all over the levers that dispense the soda. I'm not saying this lightly, but the level of filth I experienced at this McDonald's feels like a violation. I will NEVER return, I have contacted McDonald's corporate, and will be attempting to notify the health department.
Took nearly 35 minutes from the time I got in line until I got my Big Mac and 10pc nugget, and there were only 3 people in line ahead of me. Two associates just standing around waiting for food off the line while there were 5 or 6 people in line waiting to order.
Dirty, slow and large leak in the play place. Took about half an hour to get a single Happy meal. I'll never be back
This is the slowest McDonald's I've ever been to. If you want fast food this is not a McDonald's to come to! And every time I order french fries from here they never have any salt on them! There are two cars in front of me at this moment and I ordered 15 minutes ago and I'm still in line
Very slow, takes forever in the restaurant and the drive thru. The play area is extremely sunny. Huge windows have no shades on them and the sun just beats down in your eyes (tables are by the windows) making it hard to eat and the room fiery hot.
This is one of the best McDonald's I've been too. It is very consistent in quality and speed.
Restaurantji Recommends
Employees as so nice. They do they're best supplying service. A little slow most times, but I contribute that to management and owner.
Waited 5 minutes at the drive through to order, no one took my order. Went inside ordered and observed the employees. The girl with the drive through headset on said that another one drove off, without her taking their orders. Disappointing service.
Got the order wrong twice in the a row. Cook does not pay attention to what to prepare on screen and can not role a simple burrito. Cook is horrible and restraint needs cleaned.
Incredibly slow and always mess up drive thru orders. I would expect better service especially in the area it's in.
This is regarding the McDonalds at 9815 Manchester Rd, St. Louis, MO 63119 on 12-6-19 at 2pm.