Mercy Children's Hospital Springfield

Their ER is a total horror show; people sitting in urine, bleeding onto the floor, people falling out of wheelchairs. Sat for hours with no treatment, being told I didn't want treatment. I will never use the place again - it was actually that bad. Most people waited over 12 hours. They can't send me a bill, but threaten collections for those bills I never see. They hide fees and lack transparency if they bother to give an estimate at all. I can't recommend any part of this place

They lied about my cervical spine fusions, the first one failed and Dr.Lee said it was fine. my second surgery in January 2025, they sat me outside the hospital and didn't even call my family or caretaker. They lie, Dr.Lee NUERO Surgeon is horrible and doesn't care if he lies. I wouldn't go back to your hospital if my life depended on Mercy.

I have very mixed feelings about this hospital. While I do feel it is much better than the other option that is much closer to my home, my loved one was taken to the ER, at his request to avoid the other hospital. He was taken right to the ICU. While he was in the ICU, they ordered so many CT scans and MRI and X-Rays (of body parts not even of concern) Even after I provided the medical directive, and asked them to stop with all the tests, they continued them. Every time I went to see him, he was unconscious, because they had to sedate him for a scan or x ray. They were just using him as a research project to see what damage the infection he had was doing to his body. The staff was polite but getting information from them was like pulling teeth. Nobody was honest with me. I had to ask them specific questions to get any answers. But I suppose that is how any medical facility is. My suggestion, Question everything. And remember, hospitals are not trying to heal anybody, they are only treating the symptoms. Make sure they are not creating the symptoms with the treatments they are giving.

I'm dumbfounded that they want $125 upfront before see a doctor. that's against the law to required from a person that is in pain and need help but won't let you in unless you pay $125. woooow.. It used be my best place to go. not anymore. Cox, here we come! THANK YOU for saving people and not the money.

My father in law was brought in to this place emergent, by ambulance, at 10am with symptoms of a heart attack. Nearly 10 hours wait, in the lobby and sitting in a wheel chair, no one came to see him. If this is the new standard of care for patients, I’d hate to see how this hospital operates in any other non-emergent circumstance. Also, to mention, there are signs posted all over the place that if people are acting out or causing a disturbance, they will be forced to leave by hospital security. (Probably because they know people will be waiting several hours without any assistance) DON’T BRING YOUR LOVED ONES HERE!!! Below is an excerpt from the Mercy, Springfield website. Clearly it’s a false statement… “Mercy Hospital Springfield is known for its unique combination of leading-edge health care and our compassionate team of caregivers. Our common goal is to provide you with high-quality care and an easier, more personal experience. Patient satisfaction is our top priority, with a strong focus on safety and innovation”

What a mess of a manager you have running the General and Specialty Surgery office. Way to go, Mercy, only caring about the money you bring in and neglecting your loyal, dedicated workers who have been here for over 40 years. Human Resources has not done anything for two years. So, honestly, who is really running this place?

If I could give 0 stars I would. PLEASE DONT TAKE YOUR KIDS HERE! We took out 2 year old son here 2 days ago. He was running a fever and couldn’t open his mouth to eat. We were naturally panicked as he was also crying in pain. They drew his labs and x rayed his stomach just to say he had a cold and sent us home 7 hours later with no answers. They were not empathetic or gentle with our son at all and he ended up having nightmares all night from the trauma he suffered, yelling don’t touch me and go away. The next day our son woke up with massive swelling on the left side of his face we decided to take him to Cox where we got answers in 2 hours our son has strep which caused his salivary gland to swell so much that he can’t open his mouth due to pain and swelling. I’ll never take my kids to Mercy again.

Horrible!!! I am permanently disabled due to a massive Ecoli infection I received there. Their general surgeons will never touch me again. What’s more is their infection cause so much damage I get to pay a second year’s deductible!!!

The Stoddards. Lack of care, lack of quality and lack of availability. Shouldn’t be accepting patients they can’t even see for months.

had the worst experience we got in a room Waited almost an hour before anyone came in then the Dr that came in was so rude and dismissive then told me blood in the urine of a 2 month old is normal which absolutely is not and that his white blood count being up is normal even tho we were told it was high enough to be concerning of an infection by another doctor and that the only thing she was gonna do is a UA and then she came back in said everything is fine and said I'm referring you to a urologist which he already is scheduled to see at the end of April which she would've seen if she was actually looking at his charts. This was absolutely the worst experience I was not even given the chance to explain myself and tell her what the other hospital had found I brought my child here seeking better care and I'm completely disappointed in how we were treated I thought this was a children's hospital and I belive the doctor needs more training in compassion for parents and patients. The doctor we had was Dr. R Plate absolutely would not recommend.

this the hospital that has all throse screwy doctors nurses that operated on gypsy rose. smh thank god i live in cali

If you want to wait hours and hours this is your place. They say you need a MRI but a doc needs to order it. Can’t get it ordered without seeing a doc. Can’t see a doc until you’re in the real ER not their “Turn and Burn” area. Um next time have a doc come out and order it so people feel like you are trying. Listening to the Nurse Emily loudly talk like you should be grateful to be allowed in here is shameful. Better people could help. 3 hours in the waiting room with burning pain and tingling. Not an emergency though.

I will never be returning to this ER. My son had been vomiting and had a high fever for 1 day resulting in a seizure. I am trained in identifying, recording, and how to properly handle seizures for my job. I work with individuals with seizure disorders. He has never had a seizure in his life, I knew it had to be because of the fever. I was less concerned about the seizure than him being very sick. I had been giving him over the counter fever reducers and keeping a close eye on him. His fever kept climbing even after fever reducers but it ranged between 100-101 so i thought it was manageable at home. After the seizure I took him in. By the time we got in his fever had finally broken. The nurse we had was very nice and seemed concerned. The doctor however, could not have been less concerned. She completely wrote me off asking why I thought it was a seizure in a condescending tone. I explained that his body tenced up with flailing arms and legs and that immediately after he was very disoriented and couldnt talk to me for 5 minutes after. She said she the seizure was too short to be concerned if it even was a seizure, and that we should be concerned if it lasted 5 minutes or more. She took one look at my 4 yr old and said he has a stomach virus. She also said that she isn't a kid person but she liked my son completely unprompted. Why is she working on a pediactric hospital ward if she doesn't even like children? She had a nurse bring him a popsicle and we were discharged an hour later. No tests or anything. At discharge the nurse told us to take our son to his PCP and tell them what happened, that we brought him here and that they did nothing and that she was surprised he wasn't swabed at all. We moved here 3 weeks ago, we haven't been able to get into a PCP yet which is why we sought out help at the ER. I really hope nothing is seriously wrong because they did not even look at him.

I was visiting from out of state when my daughter got hurt and I needed to have her hand stitched up. I was very upset and the staff here was wonderful. They brought in a ped life specialist to help my daughter (and me) through the process, they were extremely supportive and friendly. I felt that the check-in/triage/waiting process was pretty well managed and we had a reasonable wait time for the situation we were in. Being from out of town, we did have difficulty finding the entrance to the Emergency Room at night. The GPS did not take us the correct way and we had to drive around to find the entrance. But as far as the hospital itself, I would recommend my experience to anyone.

Horrible hospital for patients.