Grounded

For some background information, I work as flight crew so I go to a fair share of airport restaurants. I found myself with a layover in STL so I decided to give this burger place a shot.
Overall the food was good, the customer service was weird and lacking.
I walked up and there was no one behind the counter for a minute or so, but also no line so I get it. Then a lady came through a door from the kitchen and stood at the cash register. Now I’m gen Z, and I’ve heard about the gen z stare, but I brushed it off at people misinterpreting. However, this girl said absolutely nothing and stared at me. I stared back and considered just waiting to see who would break first. But then I decided against that and went the route of “maybe I can get her to warm up to me by being nice!” So I said “hello how are you doing today?” She replied “good” and then continued to stare. I gave up and then just started my order. Felt rude but at least I tried. I asked if I could get tater tots instead of fries, and she silently pressed buttons on the register so I assumed that meant yes. I ordered a specialty burger and my tots and a drink and it came up to about $25. Also I got a 10% airport worker discount. Expensive, but not unheard of I suppose. I was silently given my drink and receipt and then waited about 7 minutes and then I was silently handed my food. I sat down and looked at my receipt and saw that instead of substituting total for fries, they just said “no fries” and then charged me for a side of tots. Would’ve kinda been nice to know they would do that. I went up and inquired about the charge and then she said “we can’t substitute” so then I asked “ok so did I pay for fries and then not receive them?” And then she said “no the fries come free with the burger” so then I asked “oh can I get the free fries?” And she said “sure” so I mean now I have an extra container of fries. So two stars for customer service because at least there was someone there and they didn’t throw the food in my face? Bar is low.
The burger was yummy and the sides of tots and friend were generous! Just maybe don’t expect more customer service from the workers than you would get from a McDonald’s self-order kiosk. Well actually, at least those say thank you…

Atmosphere: 3

Food: 5

Service: 2

Need a gluten free bun option. It’s 2025.

Decent fast food - hits the spot for a chicken burger if you are in a rush amd hungry

The server behind the counter waited on (or was chatting with) an airport employee, then looked at the three of us in line, turned around and walked off. She went out the side door and went off without a word to the customers. There was another employee emptying the garbage; I asked him who was behind the counter and he went and got her. She was clearly pissed. Worst service with worst attitude I have ever seen.

Atmosphere: 1

Service: 1

The sign says breakfast is served until 9:30. At 9:20, I was ignored at the counter for 5 minutes and then I was told they were no longer serving breakfast but they also wouldn't take an order from the lunch/dinner menu.

Atmosphere: 1

Food: 1

Service: 1

Be prepared to wait. Waited for over half an hour and never got my food. Had to ask for a refund

Food: 1

Service: 1

Honestly a really solid burger! I was impressed at how good and fresh it was. While a bit slow, the burger and tots were excellent, fresh, and hot.

Atmosphere: 4

Food: 5

Service: 3

Slow rude and expensive is no way to run a business.

Atmosphere: 1

Food: 1

Service: 1

Lazy people. Poor customer service!

Ordered a Smoke Stack burger because a picture of the burger was on the screen (had bacon, lettuce, aioli, onions). Received a bacon cheeseburger. The cashier said it’s not what the picture is - the picture is LITERALLY pointing to what the burger should look like.

Service not good.
Burger was good but not as described.
Tater tots were ehh.

Would not recommend. Overpriced. Food came out hot. I got the sandwich with bacon and eggs in Texas toast. Whatever oil or spray they use is disgusting and ruins the food. They sell coffee, but you wouldn’t know it from the menu.

I ordered the Baja Crunch. It was a good airport burger. Curly fries were good and hot. We were waiting on a flight and needed something to eat and this place met my expectations for an airport location.

The price of the food is a little over the top, but it's in the airport, so was tolerable. Service was OK.

Way overpriced. You can get much better and less expensive food at any other major airport.

Frozen patties cooked to order for 20$…Cashier hates her job so much, I would bet a good amount she spits in every burger she hands out…counter is void of any workers…need a bell or something. This place sucks.

Got food poisoning. Cashier had an attitude.