Grounded

Seriously hire people that care and that don’t sit on there phone while ordering!!!
Almost like the customer is a burden!!

Atmosphere: 4

Food: 3

Service: 1

Food in St. Louis airport terminal A is not great ever. But I thought I would try this. Worst customer experience. The lady with the nose ring made faces when I asked a question and rolled her eyes when I asked if it was not steak. Food was oily onion rings were burnt and the bun were soggy and cold and chicken was deep fried in 2 mins.I won’t come here again.

Atmosphere: 1

Food: 2

Service: 1

I try not to leave online reviews because they last forever; but I tried to call with no luck. Yesterday, I travelled through STL airport and this was near my gate. The person at the register walked up and asked “What do (I) want?” while picking her teeth. I thought, “oh wow that’s gross”, but maybe she only works the front. She surely won’t handle my food. Wrong! She went to the back and proceeded to put fries in the fryer. Handling them with her bare hands. Then, she continued to pick at and dig in her teeth. She coughed into her hands as well. Never ONCE washing her BARE hands. She should have worn gloves to begin with. I stood there in disbelief for a moment. Then, I walked away. I consciously forfeited the $18.40 I paid. I did not even want to pretend to take food riddled with bacteria from someone else’s mouth. There needs to be a manager on duty there. Gloves should always be worn in the kitchen. Hands should be washed; and some customer service training could go a long way. The women tried be somewhat nice, but the experience was completely disturbing. I hope that ownership/management take action right away.

Atmosphere: 2

Service: 1

Very rude staff.

Service: 1

You can’t really mess up onion rings, but the young girl with the nose rings who was the cashier needs customer service lessons. She did not smile once, rolled her eyes at me when I asked a question, never said please or thank you or you’re welcome. She touched her hair then packed up my food. Please do better or go home. You are better than that and you should have more self worth and pride in yourself.

Kid-friendliness: No one who greeted me was friendly. She was legit bothered to be doing her job.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Classic Cheeseburger

These have to be the single slowest, most unhelpful people. Mainly the woman “taking” the orders. She would disappear for however long, until the line backed up, and people would leave. She was nowhere to be found. Then would come out and act like it was an inconvenience to do her job.

Atmosphere: 1

Food: 2

Service: 1

People working did not feel like serving. Refused service to everyone despite having workers and ingredients. Simply didn't wanna work.

Atmosphere: 1

Food: 1

Service: 1

This is by far THE WORST Shake Shack I've ever been to! As an airport employee we were so excited to have them open up. But they're consistently SLOW, they have no sense of urgency at all. They're unorganized, call orders out of turn, and can't even get orders accurate! This last time I went I spent over 30 minutes in line just for my food to be WRONG and COLD. They need better management. And workers that actually want to service customers and not just collect a paycheck.

Atmosphere: 1

Food: 3

Service: 1

Literally told me they couldn’t take my order because they were so behind …there were three other people waiting for their food

Atmosphere: 1

Food: 1

Service: 1

Completely missed order, when asked said it wasn't ready yet. Waited 30+ minutes until they figured out they forgot to makenit. Good luck.

Atmosphere: 1

Food: 1

Service: 1

Some of the best airport fast food I’ve had. Takes a few minutes because it’s made to order, but it wasn’t just slapped together. It was quality food at decent price.

Atmosphere: 1

Food: 5

Service: 4

Recommended dishes: Veggie Stack

Save your $$!! Over-priced food. The lady at the front counter had no sense of urgency. As orders were pushed out from kitchen, she didnt serve them in order received...just grabbed them and called them out.

Took 18 minutes to get our food. Be aware if you are crunched for time!

Atmosphere: 2

Food: 3

Service: 1

Decent breakfast food.

Atmosphere: 3

Food: 4

Service: 5

The grouchy lady is actually turning people away from ordering when they don’t close for another 4 hours. ? Something about “we be done for the day, we is short handed” The brother behind the grill gave me the mean mug like he wanted to shoot me for ordering a sandwich. Food was good, but omg, not worth it.

Atmosphere: 2

Food: 5

Service: 1

Recommended dishes: Black 'N Blue Chicken Stack

The Classic burger was the best burger I have had in my entire life. If i had to eat only one food for the rest of my life it would be the Classic burger from this amazing restaurant. Wow. It tasted like it was made with so much love and I love it equally as much. It was so good I almost ate the plate and my napkins. I wish i had this shop where i’m from because I would be there every day. 10/10 burger

Atmosphere: 5

Food: 5

Service: 5