I pulled up to the drive thru, and was told "hang on just a minute". 20 minutes of silence later, despite me politely asking if I should just leave, I pulled around to the window. The staff all had red, puffy eyes told me I'd need to go back through to order, and seemed like they had absolutely no idea what was going on. This is 6:00 on a Monday, with only one person in line when I pulled up.
Service: 1
Francis Wildhaber
Great food, but the lobby closes at random times during peak hours. My guess is missing staff.
Samira Ak0k0
on a delivery...fast and friendly staff...order ready on arrival...THANK
Service: 4
Kevin Setchfield Lenox
Good food but they mess up a lot of orders. Sub par employees, they need to be trained better but they did resolve all issues with professionalism. Great managers thoughUpdate;Horrible service still, forgot some of my food. Drive back up there, they closed the lobby at 8:50pm, when it's supposed to be open till 10:00pm and I ended up waiting in a huge line. Finally got my food, no apologies and got nothing but attitude. Never going to this location again, done trying. Sucks because I live right next to it.
The food was horrible the gravy on the potatoes was bland not Cajun and cold the chicken was bland and cold got the sweet and spicy had to wait about 7 minutes to take my order until everyone was done talking but when I did get waited on the service was friendly and quick both the young lady and the manager was super.
Atmosphere: 5
Food: 1
Service: 5
Know Good
This has to be one of the worst in the franchise. This place needs to be closed and restructured. I to wait 15 minutes for chicken to be done and when I went back up about 20 minutes later she said that all the pieces I were waiting on had been given to all the people that ordered after I did. Everyone was standing around looking high and clueless. I asked for my money back and the number to corporate but was given the wrong number...imagine that. I wasn't even offered a simple " sorry for your inconvenience "
Linda Pate
Worst Popeyes. Manger was horrible in her treatment of employees and customers.
Chris Medlock
We LOVE Popeyes. We just stopped in and as we were getting out of our car, 2 employees got out of the car to our left. The smell of weed was STRONG! I don’t care if you smoke. As they are walking in one of the employees said it’s drive thru only. No sign on the door. Apparently you can smoke out but can’t serve customers. Terrible.
Atmosphere: 1
Food: 5
Service: 1
Laverne Pearson
I ordered a simple chicken sandwich, They made me sit for ten minutes and when the sandwich came out after waiting all that time it was uncooked. The worker put it in my hand and it was cold. Then after taking it back inside they brought out a sandwich I was skeptical of eating. Horrible!!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
sattinie anderson
Food was horrible, spent 50 dollars to refund 30 due to freshness and incorrect items. When returned I was told I receive more food than ordered. Like it was a good thing, to get old and wrong items, as long as it's alot of old wrong food. Smh zero stars, but not an option.
We mobile ordered chicken almost an hour before close. Went to pick it up 40 minutes before close and they told us they were completely out of chicken at a chicken place- translation- they didn’t want to cook food anymore.Then we asked for a refund for our order which they didn’t assist with- referred us to the app. Was also rude to us when we asked for a refund.Then when we went through the app they fought us a refund for food we never received and instead wanted to offer us a partial credit for food we again did not recieve.Eventually they refunded our order after escalation.Definitely would not come back or recommend this place to anyone especially if it’s the last hour they are open.
Atmosphere: 1
Food: 1
Service: 1
Theresa Parisi-Jones
Michelle and her crew are awesome! They always go above and beyond to make sure our needs are met! Kudos to them! Thanks for making us feel like family ?
Atmosphere: 5
Food: 5
Service: 5
Andrea Barnes
Always seems to have a long wait, but customer service was
Atmosphere: 4
Food: 5
Service: 5
Jessica Buchek
This location is straight trash and corporate should definitely do something about it! They never answer the phone, the customer service is disgusting, they never give you all your food after you pay $40. This has happened on may occasions ( not just one ) everyone working here should be retrained or fired starting with management. I will not come back to this location ( or Popeyes in general after these discretions )
Atmosphere: 1
Food: 1
Service: 1
Gabriel A. M.
I came in for lunch at 11:00pm -The customer service at the counter and the food were amazing! thanks guy!
I pulled up to the drive thru, and was told "hang on just a minute". 20 minutes of silence later, despite me politely asking if I should just leave, I pulled around to the window. The staff all had red, puffy eyes told me I'd need to go back through to order, and seemed like they had absolutely no idea what was going on. This is 6:00 on a Monday, with only one person in line when I pulled up.
Service: 1
Great food, but the lobby closes at random times during peak hours. My guess is missing staff.
on a delivery...fast and friendly staff...order ready on arrival...THANK
Service: 4
Good food but they mess up a lot of orders. Sub par employees, they need to be trained better but they did resolve all issues with professionalism. Great managers thoughUpdate;Horrible service still, forgot some of my food. Drive back up there, they closed the lobby at 8:50pm, when it's supposed to be open till 10:00pm and I ended up waiting in a huge line. Finally got my food, no apologies and got nothing but attitude. Never going to this location again, done trying. Sucks because I live right next to it.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Cajun Fries, Spicy Chicken Sandwich
The food was horrible the gravy on the potatoes was bland not Cajun and cold the chicken was bland and cold got the sweet and spicy had to wait about 7 minutes to take my order until everyone was done talking but when I did get waited on the service was friendly and quick both the young lady and the manager was super.
Atmosphere: 5
Food: 1
Service: 5
This has to be one of the worst in the franchise. This place needs to be closed and restructured. I to wait 15 minutes for chicken to be done and when I went back up about 20 minutes later she said that all the pieces I were waiting on had been given to all the people that ordered after I did. Everyone was standing around looking high and clueless. I asked for my money back and the number to corporate but was given the wrong number...imagine that. I wasn't even offered a simple " sorry for your inconvenience "
Worst Popeyes. Manger was horrible in her treatment of employees and customers.
We LOVE Popeyes. We just stopped in and as we were getting out of our car, 2 employees got out of the car to our left. The smell of weed was STRONG! I don’t care if you smoke. As they are walking in one of the employees said it’s drive thru only. No sign on the door. Apparently you can smoke out but can’t serve customers. Terrible.
Atmosphere: 1
Food: 5
Service: 1
I ordered a simple chicken sandwich, They made me sit for ten minutes and when the sandwich came out after waiting all that time it was uncooked. The worker put it in my hand and it was cold. Then after taking it back inside they brought out a sandwich I was skeptical of eating. Horrible!!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Food was horrible, spent 50 dollars to refund 30 due to freshness and incorrect items. When returned I was told I receive more food than ordered. Like it was a good thing, to get old and wrong items, as long as it's alot of old wrong food. Smh zero stars, but not an option.
Restaurantji Recommends
We mobile ordered chicken almost an hour before close. Went to pick it up 40 minutes before close and they told us they were completely out of chicken at a chicken place- translation- they didn’t want to cook food anymore.Then we asked for a refund for our order which they didn’t assist with- referred us to the app. Was also rude to us when we asked for a refund.Then when we went through the app they fought us a refund for food we never received and instead wanted to offer us a partial credit for food we again did not recieve.Eventually they refunded our order after escalation.Definitely would not come back or recommend this place to anyone especially if it’s the last hour they are open.
Atmosphere: 1
Food: 1
Service: 1
Michelle and her crew are awesome! They always go above and beyond to make sure our needs are met! Kudos to them! Thanks for making us feel like family ?
Atmosphere: 5
Food: 5
Service: 5
Always seems to have a long wait, but customer service was
Atmosphere: 4
Food: 5
Service: 5
This location is straight trash and corporate should definitely do something about it! They never answer the phone, the customer service is disgusting, they never give you all your food after you pay $40. This has happened on may occasions ( not just one ) everyone working here should be retrained or fired starting with management. I will not come back to this location ( or Popeyes in general after these discretions )
Atmosphere: 1
Food: 1
Service: 1
I came in for lunch at 11:00pm -The customer service at the counter and the food were amazing! thanks guy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chicken Sandwich