I am writing to report a food safety and hygiene concern from my recent visit to the Seoul Taco lake location on May 8 at approximately 8:30 PM.
While placing my order, I observed one of the cooks—a tall male employee—sitting and using his phone while wearing food-preparation gloves. When I placed my order, he immediately began preparing my food without changing his gloves. I informed the cashier (a Caucasian woman with a ponytail) and asked that he change his gloves, which he eventually did after being told.
Additionally, I observed another employee wearing gloves while touching a swinging door, walking away from the prep area, and returning to food preparation without changing gloves. This raised further concern regarding adherence to basic food safety and sanitation practices.
Using a phone or touching non-food surfaces while wearing gloves, then continuing food preparation without changing gloves or washing hands, is a serious hygiene issue. These are actions that should be addressed automatically, without customer intervention.
I strongly encourage management to review the camera footage from this time period to determine whether company food safety policies are being followed consistently, and to provide additional training if necessary.
Atmosphere: 2
Food: 5
Service: 1
Dev K.
Grabbed a Seoul Taco earlier this week. Simple, fresh, and delicious.
Atmosphere: 5
Food: 5
Service: 4
Reeby Lindsey
I’m not sure what the customer service expectations are for employees, but I was on a dash. I walked in to pick up an order many employees saw me walk in & I was not greeted. I stood at the check out counter for about 5 mins without being acknowledged. There was a cool behind the counter, a young lady sitting down on her phone & a young man with locs flirting with another customer while I waited to be helped. I finally asked if I was at the wrong side & he said you can just get the order. I’ve never been to an establishment where I had to reach behind the counter & grab my own order lol. So my apologies if I didn’t know that. As my first time there, even as just a dasher I don’t see myself going back.
Atmosphere: 1
Service: 1
Malaysia Coachman
One of the better fusion food spots around for sure!
Atmosphere: 5
Food: 4
Service: 5
Akshay Kamath
Tacos were amazing, especially the pork Seoul ones. Food arrived pretty quickly.
Atmosphere: 5
Food: 5
Service: 5
Matt Bowman
Absolutely delicious and still a frequent visit, but really feels overpriced these days unfortunately
Atmosphere: 4
Food: 5
Service: 4
Display Name
Good food but 15 dollars for a burrito no drinks no sides is insane.
Food truck at Scott AFB. Loved the chicken burrito I got. Would eat here again
Atmosphere: 5
Food: 5
Service: 5
Harper Gerardi
Seoul taco is the greatest place on earth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gogi Bowl, Bulgogi Steak
Kandugula Praneeth
Nice place to visit
Atmosphere: 4
Food: 4
Service: 4
Kevin Sherer
Nice fast casual place.
Atmosphere: 5
Food: 5
Service: 5
arturo bustamante
The people and service have worsened over time. I went and the girl at the counter was counting tips instead of working, then walked away. The next person who took my order was rude, the person who made my food have me the smallest portions ive ever seen. I couldnt trust them to remake the food. It sucks that the people are like this.
Food was amazing!
Atmosphere: 5
Food: 5
Service: 5
I am writing to report a food safety and hygiene concern from my recent visit to the Seoul Taco lake location on May 8 at approximately 8:30 PM.
While placing my order, I observed one of the cooks—a tall male employee—sitting and using his phone while wearing food-preparation gloves. When I placed my order, he immediately began preparing my food without changing his gloves. I informed the cashier (a Caucasian woman with a ponytail) and asked that he change his gloves, which he eventually did after being told.
Additionally, I observed another employee wearing gloves while touching a swinging door, walking away from the prep area, and returning to food preparation without changing gloves. This raised further concern regarding adherence to basic food safety and sanitation practices.
Using a phone or touching non-food surfaces while wearing gloves, then continuing food preparation without changing gloves or washing hands, is a serious hygiene issue. These are actions that should be addressed automatically, without customer intervention.
I strongly encourage management to review the camera footage from this time period to determine whether company food safety policies are being followed consistently, and to provide additional training if necessary.
Atmosphere: 2
Food: 5
Service: 1
Grabbed a Seoul Taco earlier this week. Simple, fresh, and delicious.
Atmosphere: 5
Food: 5
Service: 4
I’m not sure what the customer service expectations are for employees, but I was on a dash. I walked in to pick up an order many employees saw me walk in & I was not greeted. I stood at the check out counter for about 5 mins without being acknowledged. There was a cool behind the counter, a young lady sitting down on her phone & a young man with locs flirting with another customer while I waited to be helped. I finally asked if I was at the wrong side & he said you can just get the order. I’ve never been to an establishment where I had to reach behind the counter & grab my own order lol. So my apologies if I didn’t know that. As my first time there, even as just a dasher I don’t see myself going back.
Atmosphere: 1
Service: 1
One of the better fusion food spots around for sure!
Atmosphere: 5
Food: 4
Service: 5
Tacos were amazing, especially the pork Seoul ones. Food arrived pretty quickly.
Atmosphere: 5
Food: 5
Service: 5
Absolutely delicious and still a frequent visit, but really feels overpriced these days unfortunately
Atmosphere: 4
Food: 5
Service: 4
Good food but 15 dollars for a burrito no drinks no sides is insane.
Atmosphere: 3
Food: 5
Service: 3
Go to place. Best burrito in the town.
Atmosphere: 5
Food: 5
Service: 5
Kimchi Burrito was really good
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Food truck at Scott AFB. Loved the chicken burrito I got. Would eat here again
Atmosphere: 5
Food: 5
Service: 5
Seoul taco is the greatest place on earth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gogi Bowl, Bulgogi Steak
Nice place to visit
Atmosphere: 4
Food: 4
Service: 4
Nice fast casual place.
Atmosphere: 5
Food: 5
Service: 5
The people and service have worsened over time. I went and the girl at the counter was counting tips instead of working, then walked away. The next person who took my order was rude, the person who made my food have me the smallest portions ive ever seen. I couldnt trust them to remake the food. It sucks that the people are like this.
Atmosphere: 3
Food: 2
Service: 1
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