Absolutely horrible experience from a service perspective. Not only did it take several minutes for someone to acknowledge me and take my order, but I was charged for a bagel and cream cheese that I did not order and the person who waited on me had considerable difficulty getting the order straight as it was. I got what I ordered, but I did not get the bagel and cream cheese that I did not order. And for that privilege I was charged extra.
Max Diekneite
Really bad slow service, nobody is in a rush.
Krystin Moore
The food was fresh and delicious. It was clean and the staff was nice and full of smiles. I would definitely recommend it to grab a bite to eat
Emma Lou
You can tell this one is new.
Nelly Phillips
Unprofessional. I walked in to pick up a to go order and my order was not on the pick up shelf. I sat and waited for about 10 minutes before asking a staff member (who was in the back eating) if the bag sitting behind their counter was mine. She said it was mine and had been sitting getting cold for the past 20-25 minutes. Multiple staff including the manager/supervisor had walked past me and that bag and not one cared to check until I asked. Would have been easier if they just put the back on the pick up shelf. Very unnecessary and kinda rude. And they messed up my coworkers salad smh
Q Zhang
DISAPPOINTED!!! THEY DIDNOT CARE CUSTOMERS AT ALLđđđ
Iâve been a regular at this Panera for nearly two years, but my recent experience was extremely disappointing. I paid extra to upgrade to a larger bagel sandwich, but what I received was half the size of the originalâhalf the protein, half the cheese, and half the toppings. When I brought this up, the store manager was rude and dismissive, refusing to explain and simply telling me, âThatâs it, take it or leave it.â No attempt was made to correct the issue or offer any resolution or even provide a clear sign to remind other customers like me.
This is not the level of service I expect from Panera, and if this is their new standard, Iâll be taking my business elsewhere.
Shih-Ching Lin
The bagel burger looks less impressive than the photo
B âBBBâ S
Inattentive, slow service. Guess it depends on employee perception of your affluence. If I was wearing scrubs, I probably would've been treated better. Good coffee selections and pastries. Prices a bit high for serving sizes. Very small seating area.Soup and sand wasn't bad either.
Erica Torgrude Garrone
I see a lot of bad reviews on here. I only come here once every couple months, earlier in the morning and usually only getting coffee through sip club. Itâs a small quaint location. Canât speak for food because Iâve never ordered but Iâve never had any issues and staff is always helpful and friendly.
Parking: I usually go and park around corner on Lacelede by UPS store. Close convenient If it is earlier in day plenty of spots and use Park Mobile app to pay.
Atmosphere: 4
Service: 5
Bio sapiens
These people don't care about their food quality. The choclate croissants served here are hard as a rock. Most probably, they are selling 3-4 days old frozen stuff.. They absolutely don't understand how to serve them fresh !! Don't recommend it at all!!!!
I recently ordered chocolate croissants, and I was very disappointed. They were not fresh and had a hard texture, making them unpleasant to eat. The staff replaced them without hesitation; however, the new croissants were equally bad, and they said they had no idea why it was so. Unfortunately, this has been happening a lot recently. I wonât be ordering these again.
Atmosphere: 4
Food: 1
Service: 2
Daniel Butos
Buyer beware: I placed an order 24 hours in advance for 2 dozen bagels and 2 tubs of cream cheese. The order was accepted by Panera when I placed it. 10 minutes before pickup time, Panera canceled my order and cited the reason as âweâre busy this morningâ. This order was for a corporate event that I now have to scramble to find food for in the next 20 minutes. I wonât order or shop at any Panera from this point forward.
Very tasty and fresh, and the place was clean - awesome service, too. I don't know when I last went to a Panera this nice.
Atmosphere: 5
Food: 5
Service: 5
Sheila Dolan
Buyer beware. Arrived to pickup a prepaid $183 catering order and was told âmy husbandâ had already picked it upâ. The manager did not apologize and told me I could be scamming them. I offered to show my ID. She said it was not their fault, âtheir job is only to make the foodâ. I had 65 people waiting on this order. I very upset. She would not do anything for me. It was a nightmare. I cater often for the large campus across the street, but I will not use them again.
Absolutely horrible experience from a service perspective. Not only did it take several minutes for someone to acknowledge me and take my order, but I was charged for a bagel and cream cheese that I did not order and the person who waited on me had considerable difficulty getting the order straight as it was. I got what I ordered, but I did not get the bagel and cream cheese that I did not order. And for that privilege I was charged extra.
Really bad slow service, nobody is in a rush.
The food was fresh and delicious. It was clean and the staff was nice and full of smiles. I would definitely recommend it to grab a bite to eat
You can tell this one is new.
Unprofessional. I walked in to pick up a to go order and my order was not on the pick up shelf. I sat and waited for about 10 minutes before asking a staff member (who was in the back eating) if the bag sitting behind their counter was mine. She said it was mine and had been sitting getting cold for the past 20-25 minutes. Multiple staff including the manager/supervisor had walked past me and that bag and not one cared to check until I asked. Would have been easier if they just put the back on the pick up shelf. Very unnecessary and kinda rude. And they messed up my coworkers salad smh
DISAPPOINTED!!! THEY DIDNOT CARE CUSTOMERS AT ALLđđđ
Iâve been a regular at this Panera for nearly two years, but my recent experience was extremely disappointing. I paid extra to upgrade to a larger bagel sandwich, but what I received was half the size of the originalâhalf the protein, half the cheese, and half the toppings. When I brought this up, the store manager was rude and dismissive, refusing to explain and simply telling me, âThatâs it, take it or leave it.â No attempt was made to correct the issue or offer any resolution or even provide a clear sign to remind other customers like me.
This is not the level of service I expect from Panera, and if this is their new standard, Iâll be taking my business elsewhere.
The bagel burger looks less impressive than the photo
Inattentive, slow service. Guess it depends on employee perception of your affluence. If I was wearing scrubs, I probably would've been treated better. Good coffee selections and pastries. Prices a bit high for serving sizes. Very small seating area.Soup and sand wasn't bad either.
I see a lot of bad reviews on here.
I only come here once every couple months, earlier in the morning and usually only getting coffee through sip club.
Itâs a small quaint location. Canât speak for food because Iâve never ordered but Iâve never had any issues and staff is always helpful and friendly.
Parking: I usually go and park around corner on Lacelede by UPS store. Close convenient If it is earlier in day plenty of spots and use Park Mobile app to pay.
Atmosphere: 4
Service: 5
These people don't care about their food quality. The choclate croissants served here are hard as a rock. Most probably, they are selling 3-4 days old frozen stuff.. They absolutely don't understand how to serve them fresh !! Don't recommend it at all!!!!
Restaurantji Recommends
I recently ordered chocolate croissants, and I was very disappointed. They were not fresh and had a hard texture, making them unpleasant to eat. The staff replaced them without hesitation; however, the new croissants were equally bad, and they said they had no idea why it was so. Unfortunately, this has been happening a lot recently. I wonât be ordering these again.
Atmosphere: 4
Food: 1
Service: 2
Buyer beware: I placed an order 24 hours in advance for 2 dozen bagels and 2 tubs of cream cheese. The order was accepted by Panera when I placed it. 10 minutes before pickup time, Panera canceled my order and cited the reason as âweâre busy this morningâ. This order was for a corporate event that I now have to scramble to find food for in the next 20 minutes. I wonât order or shop at any Panera from this point forward.
Atmosphere: 2
Food: 1
Service: 1
Great healthy and Good tasting food. Bring back the spinach and artichoke Soufflé
Atmosphere: 5
Food: 5
Service: 4
Very tasty and fresh, and the place was clean - awesome service, too. I don't know when I last went to a Panera this nice.
Atmosphere: 5
Food: 5
Service: 5
Buyer beware. Arrived to pickup a prepaid $183 catering order and was told âmy husbandâ had already picked it upâ. The manager did not apologize and told me I could be scamming them. I offered to show my ID. She said it was not their fault, âtheir job is only to make the foodâ. I had 65 people waiting on this order. I very upset. She would not do anything for me. It was a nightmare. I cater often for the large campus across the street, but I will not use them again.
Service: 1
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